Elements Massage®
Retail Sales Associate / Customer Service
Elements Massage®, Rancho Cucamonga, California, United States, 91739
Overview
If you’re looking for a retail sales associate / customer service role where you can positively change the lives of clients in a meaningful way, then look no further! Elements Massage is a wellness studio seeking an engaging, fearless, outgoing personality to lead retail sales and customer service of potential clients and current members.
Our business is built on Elements Wellness Program sales, and we reward our team when we meet our objectives. Team members can earn commission for wellness plan sales and have the opportunity to earn up to $500+.
Responsibilities
Create an exceptional customer service experience for all clients every time they enter the studio.
Inform clients about the benefits of the Elements Wellness Program, a no-hassle membership plan.
Follow our proven sales process to enroll clients into the Elements Wellness Program.
Serve as the first and final face of hospitality, whether on the phone or in the studio.
Ensure the client appointment paperwork and payment process is brief, painless, and accurate.
Work as a team with Managers and Massage Therapists to create an environment where clients are the center of the world.
Qualifications
Prior retail sales experience preferred; selling memberships or services in‑person to potential clients.
Customer service in a spa‑like or similar environment is preferred; catering experiences that distinguish their value with attention, hospitality, and execution.
Familiarity with modern office tools and systems; scheduling and payments processed with easy‑to‑learn computer programs.
Driven to create the best work environment for employees and the best experiences for clients.
Ability to follow our proven sales process to sell the monthly Elements Wellness Program and build customer loyalty.
The right candidate must like talking, but more important, love listening to all new clients, established clients, and prospective clients.
The right candidate can turn every incident of client criticism into a story of great customer service.
Benefits
Pay $16.50–$22 per hour depending on experience (incl. sales commission).
A complimentary monthly massage at the studio.
Additional bonuses – Supplemental insurance.
Vision/Dental insurance.
Mental health program.
401k matching program.
Paid sick time.
Discounts on services for employees, plus family legal disclaimer.
©2023 Elements Therapeutic Massage, LLC (“ETM”). Each Elements Massage studio is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios. All individuals hired by franchise owners’ studios are their employees, not those of ETM. Elements Massage + design are registered trademarks owned by ETM.
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Our business is built on Elements Wellness Program sales, and we reward our team when we meet our objectives. Team members can earn commission for wellness plan sales and have the opportunity to earn up to $500+.
Responsibilities
Create an exceptional customer service experience for all clients every time they enter the studio.
Inform clients about the benefits of the Elements Wellness Program, a no-hassle membership plan.
Follow our proven sales process to enroll clients into the Elements Wellness Program.
Serve as the first and final face of hospitality, whether on the phone or in the studio.
Ensure the client appointment paperwork and payment process is brief, painless, and accurate.
Work as a team with Managers and Massage Therapists to create an environment where clients are the center of the world.
Qualifications
Prior retail sales experience preferred; selling memberships or services in‑person to potential clients.
Customer service in a spa‑like or similar environment is preferred; catering experiences that distinguish their value with attention, hospitality, and execution.
Familiarity with modern office tools and systems; scheduling and payments processed with easy‑to‑learn computer programs.
Driven to create the best work environment for employees and the best experiences for clients.
Ability to follow our proven sales process to sell the monthly Elements Wellness Program and build customer loyalty.
The right candidate must like talking, but more important, love listening to all new clients, established clients, and prospective clients.
The right candidate can turn every incident of client criticism into a story of great customer service.
Benefits
Pay $16.50–$22 per hour depending on experience (incl. sales commission).
A complimentary monthly massage at the studio.
Additional bonuses – Supplemental insurance.
Vision/Dental insurance.
Mental health program.
401k matching program.
Paid sick time.
Discounts on services for employees, plus family legal disclaimer.
©2023 Elements Therapeutic Massage, LLC (“ETM”). Each Elements Massage studio is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios. All individuals hired by franchise owners’ studios are their employees, not those of ETM. Elements Massage + design are registered trademarks owned by ETM.
#J-18808-Ljbffr