Marmon Industrial Energy & Infrastructure
Inside Sales Supervisor
Marmon Industrial Energy & Infrastructure, East Granby, Connecticut, us, 06026
Overview
RSCC Wire & Cable LLC, part of the global Marmon Holdings family backed by Berkshire Hathaway, offers opportunities to work on meaningful projects and grow your career in an empowering culture. The Inside Sales Supervisor leads a sales-focused customer service team, blending leadership, sales acumen, and strong interpersonal skills to manage customer accounts and oversee daily team activities. They track metrics and customer feedback to identify improvement opportunities and work with the Director of Sales Operations to implement strategies that enhance customer satisfaction and drive revenue growth. Responsibilities
Manage key customer accounts via phone, email, or online platforms to address inquiries, provide product information, and assist with purchases. Lead and supervise a team of inside sales representatives. Provide coaching, training, and guidance to team members to optimize performance and achieve sales targets. Develop and implement strategies using 80/20 red and green rules to enhance customer service quality, satisfaction, and retention. Demonstrate comprehensive knowledge of our products/services, including features, benefits, and pricing, to effectively educate customers and drive sales. Monitor and analyze sales metrics and customer feedback to identify areas for improvement and implement corrective actions. Collaborate with other departments to ensure alignment of sales and customer service efforts with company objectives. Act as a point of escalation for complex customer issues, resolving conflicts and ensuring a positive customer experience. Foster a positive and collaborative team environment, encouraging open communication and a customer-centric mindset. Stay updated on industry trends, competitor activities, and best practices in sales and customer service management. Education And Experience Preferred
Previous Supervisor Experience College degree in either Engineering, Marketing, Business, or Operations. Equivalent field experience considered. Proven track record of success in sales leadership roles, with a minimum of 5 years of experience in a similar capacity. Excellent communication, negotiation, and interpersonal skills. Strategic thinker with a results-oriented mindset and a passion for driving growth. Ability to thrive in a fast-paced, dynamic environment and adapt quickly to changing priorities. Proficiency in CRM software and other sales tools a plus. Experience in wire and cable is highly desirable. Travel as needed up to 20%. Working Conditions And/or Physical Requirements
Ability to work long hours in a sedentary position, at a computer and performing repetitive motions. Ability to move objects and materials of at least 25 lbs. Ability to collaborate with operations in a manufacturing environment. Ability to follow safety guidelines and wear required PPE when onsite. Frequent domestic and international travel. Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law. We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to careers@marmon.com, and please be sure to include the title and the location of the position for which you are applying. Get notified about new Inside Sales Supervisor jobs in
East Granby, CT .
#J-18808-Ljbffr
RSCC Wire & Cable LLC, part of the global Marmon Holdings family backed by Berkshire Hathaway, offers opportunities to work on meaningful projects and grow your career in an empowering culture. The Inside Sales Supervisor leads a sales-focused customer service team, blending leadership, sales acumen, and strong interpersonal skills to manage customer accounts and oversee daily team activities. They track metrics and customer feedback to identify improvement opportunities and work with the Director of Sales Operations to implement strategies that enhance customer satisfaction and drive revenue growth. Responsibilities
Manage key customer accounts via phone, email, or online platforms to address inquiries, provide product information, and assist with purchases. Lead and supervise a team of inside sales representatives. Provide coaching, training, and guidance to team members to optimize performance and achieve sales targets. Develop and implement strategies using 80/20 red and green rules to enhance customer service quality, satisfaction, and retention. Demonstrate comprehensive knowledge of our products/services, including features, benefits, and pricing, to effectively educate customers and drive sales. Monitor and analyze sales metrics and customer feedback to identify areas for improvement and implement corrective actions. Collaborate with other departments to ensure alignment of sales and customer service efforts with company objectives. Act as a point of escalation for complex customer issues, resolving conflicts and ensuring a positive customer experience. Foster a positive and collaborative team environment, encouraging open communication and a customer-centric mindset. Stay updated on industry trends, competitor activities, and best practices in sales and customer service management. Education And Experience Preferred
Previous Supervisor Experience College degree in either Engineering, Marketing, Business, or Operations. Equivalent field experience considered. Proven track record of success in sales leadership roles, with a minimum of 5 years of experience in a similar capacity. Excellent communication, negotiation, and interpersonal skills. Strategic thinker with a results-oriented mindset and a passion for driving growth. Ability to thrive in a fast-paced, dynamic environment and adapt quickly to changing priorities. Proficiency in CRM software and other sales tools a plus. Experience in wire and cable is highly desirable. Travel as needed up to 20%. Working Conditions And/or Physical Requirements
Ability to work long hours in a sedentary position, at a computer and performing repetitive motions. Ability to move objects and materials of at least 25 lbs. Ability to collaborate with operations in a manufacturing environment. Ability to follow safety guidelines and wear required PPE when onsite. Frequent domestic and international travel. Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law. We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to careers@marmon.com, and please be sure to include the title and the location of the position for which you are applying. Get notified about new Inside Sales Supervisor jobs in
East Granby, CT .
#J-18808-Ljbffr