Ross Stores, Inc.
Store Protection Specialist at Ross Stores, Inc.
About Ross Stores: Ross is a Fortune 500 off-price retailer with over 2,200 stores. We focus on offering high-quality brands and on-trend merchandise at extraordinary savings, while providing a fun, treasure-hunt shopping experience. Our corporate headquarters are in Dublin, CA, with buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide.
General Purpose
This position provides a visible presence at store entrances and exits to mitigate theft and fraud and maintain a safe and secure environment for Associates and Customers. The Specialist greets customers in a courteous manner, demonstrates command presence in company-issued vest/attire, and monitors the Code 50 package inspection policy. The role involves walking the sales floor to identify potential theft indicators and collaborating with Store Leadership to ensure compliance with Loss Prevention directives and minimize operational shortage. The candidate should embrace the company values and have a mentality to protect the Ross treasure. Essential Functions
Maintaining Safe and Secure Environment
Understand safety is the number one priority and practice safe behaviors to maintain a secure environment for Associates and Customers. Provide visible command presence, including greetings with eye contact at store entrances/exits and on the sales floor in appropriate attire, monitoring for safety issues. Remove clutter and ensure safe, clear egress to emergency exits. Developing Great Teams; Partnerships
Provide excellent customer service by greeting customers, making eye contact, smiling, and answering questions in a courteous manner. Treat all Customers and Associates with respect. Demonstrate courtesy, friendliness, and professionalism; recognize Associates using company programs. Engage with internal and external partners; may include district meetings, educating Associates, providing recognition, etc. Other duties as assigned to support Loss Prevention initiatives. Personal and Store Brand
Represent and support the Company brand at all times. Maintain a professional appearance in accordance with the dress code. Mitigating Theft and Fraud
Monitor entrances/exits and the sales floor for potential theft by identifying suspicious behavior. Gather theft indicators and use internal or external intelligence to impact shortage trends; communicate effectively with Store Leadership and Loss Prevention. Adhere to Company policy for external theft response. Maximize productivity by minimizing unnecessary steps and touches while working. Minimizing Operational Shortage
Aid in developing effective processes to minimize shortages; train and educate Associates on shortage reduction initiatives. Observe and validate proper checkout procedures for customers and associates. Competencies
Manages Work Processes Business Acumen Plans, Aligns and Prioritizes Builds Talent Collaborates Leading by Example Communicates Effectively Ensures Accountability and Execution Qualifications and Special Skills Required
High School education or equivalent required; AA degree preferred. One year retail supervision experience or similar training preferred. One year loss prevention/security training preferred. Active Security Guard License preferred. Ability to work effectively in a fast-paced environment. Strong communication skills. Demonstrated ability to build and maintain relationships with the Store team. Excellent customer service skills. Proven ability to resolve conflicts effectively. Must comply with applicable federal and state laws and regulations for security positions, including background screening, physical examination, fingerprinting, and/or drug and alcohol testing, as applicable. Physical Requirements / ADA
Consistent timeliness and regular attendance. Ability to spend up to 100% of working time standing, walking, and moving around the store. Must be able to raise or lower objects more than 25 lbs., including upward pulling. Must be able to bend, stoop, or crouch regularly. Supervisory Responsibilities
None Disclaimer
This job description outlines primary duties and responsibilities and is not intended to be comprehensive. Contents are subject to change at management’s discretion. Ross Stores is an equal employment opportunity employer. We consider individuals for employment based on skills, abilities, and experience, and we are committed to attracting, hiring, and developing a diverse workforce in compliance with all applicable laws. Compensation and Benefits
The base pay range for this role is $17.16 - $17.66 per hour, depending on factors such as experience, skills, qualifications, education, certifications, seniority, and location. Benefits include insurance programs, associate discounts, retirement plans, and other benefits as applicable to part-time and full-time employees. Other
Seniority level: Entry level. Employment type: Full-time. Job function: Sales and Business Development. Industries: Retail.
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This position provides a visible presence at store entrances and exits to mitigate theft and fraud and maintain a safe and secure environment for Associates and Customers. The Specialist greets customers in a courteous manner, demonstrates command presence in company-issued vest/attire, and monitors the Code 50 package inspection policy. The role involves walking the sales floor to identify potential theft indicators and collaborating with Store Leadership to ensure compliance with Loss Prevention directives and minimize operational shortage. The candidate should embrace the company values and have a mentality to protect the Ross treasure. Essential Functions
Maintaining Safe and Secure Environment
Understand safety is the number one priority and practice safe behaviors to maintain a secure environment for Associates and Customers. Provide visible command presence, including greetings with eye contact at store entrances/exits and on the sales floor in appropriate attire, monitoring for safety issues. Remove clutter and ensure safe, clear egress to emergency exits. Developing Great Teams; Partnerships
Provide excellent customer service by greeting customers, making eye contact, smiling, and answering questions in a courteous manner. Treat all Customers and Associates with respect. Demonstrate courtesy, friendliness, and professionalism; recognize Associates using company programs. Engage with internal and external partners; may include district meetings, educating Associates, providing recognition, etc. Other duties as assigned to support Loss Prevention initiatives. Personal and Store Brand
Represent and support the Company brand at all times. Maintain a professional appearance in accordance with the dress code. Mitigating Theft and Fraud
Monitor entrances/exits and the sales floor for potential theft by identifying suspicious behavior. Gather theft indicators and use internal or external intelligence to impact shortage trends; communicate effectively with Store Leadership and Loss Prevention. Adhere to Company policy for external theft response. Maximize productivity by minimizing unnecessary steps and touches while working. Minimizing Operational Shortage
Aid in developing effective processes to minimize shortages; train and educate Associates on shortage reduction initiatives. Observe and validate proper checkout procedures for customers and associates. Competencies
Manages Work Processes Business Acumen Plans, Aligns and Prioritizes Builds Talent Collaborates Leading by Example Communicates Effectively Ensures Accountability and Execution Qualifications and Special Skills Required
High School education or equivalent required; AA degree preferred. One year retail supervision experience or similar training preferred. One year loss prevention/security training preferred. Active Security Guard License preferred. Ability to work effectively in a fast-paced environment. Strong communication skills. Demonstrated ability to build and maintain relationships with the Store team. Excellent customer service skills. Proven ability to resolve conflicts effectively. Must comply with applicable federal and state laws and regulations for security positions, including background screening, physical examination, fingerprinting, and/or drug and alcohol testing, as applicable. Physical Requirements / ADA
Consistent timeliness and regular attendance. Ability to spend up to 100% of working time standing, walking, and moving around the store. Must be able to raise or lower objects more than 25 lbs., including upward pulling. Must be able to bend, stoop, or crouch regularly. Supervisory Responsibilities
None Disclaimer
This job description outlines primary duties and responsibilities and is not intended to be comprehensive. Contents are subject to change at management’s discretion. Ross Stores is an equal employment opportunity employer. We consider individuals for employment based on skills, abilities, and experience, and we are committed to attracting, hiring, and developing a diverse workforce in compliance with all applicable laws. Compensation and Benefits
The base pay range for this role is $17.16 - $17.66 per hour, depending on factors such as experience, skills, qualifications, education, certifications, seniority, and location. Benefits include insurance programs, associate discounts, retirement plans, and other benefits as applicable to part-time and full-time employees. Other
Seniority level: Entry level. Employment type: Full-time. Job function: Sales and Business Development. Industries: Retail.
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