INTEGRIS Health
Overview
INTEGRIS Health, Oklahoma’s largest not-for-profit health system, has a great opportunity for a Patient Financial Advisor in Oklahoma City, OK. You will work with our SBO Shared Svcs Team providing care to patients and supporting post-care billing matters. INTEGRIS Health is an Equal Opportunity/Affirmative Action Employer. All applicants will receive consideration regardless of membership in any protected status as defined by applicable state or federal law, including protected veteran or disability status. Learn more about our enhanced benefits package for eligible caregivers such as front loaded PTO, 100% INTEGRIS Health paid short term disability, increased retirement match, and paid family leave. The organization strives to be The Most Trusted Partner for Health. Responsibilities
Patient Relations & Account Resolution: resolve self-pay account issues, including billing disputes, collections, and compliance investigations; manage patient contacts to gather information on payments, billing, and financial assistance; educate patients on insurance coverage, patient responsibilities, and financial programs; contact various billing groups (insurance payors, vendors, etc.) to resolve account payment issues including denials and underpayments. Coordination & Compliance: ensure collaboration with departments and agencies to meet patient needs; interpret and maintain compliance with regulations (e.g., EMTALA, HIPAA, Fair Debt Collection Practices Act, IRS 501r, Regulation F); make complex decisions and work independently. Epic Systems Management: verify, collect, and update patient demographics, insurance, and payment information; review accounts for accuracy and follow-up with patients before referring to collections; document all account actions to ensure accuracy and quality. Customer Service & Education: respond to patient inquiries and educate on billing policies, insurance, and managed care; provide excellent service professionally and compassionately via phone, mail, email, digital channels, live chat, and system communications. Reporting & Compliance: adhere to assigned supervisor guidance and ensure required physical or risk management requirements are followed as applicable. Qualifications
Strong knowledge of healthcare billing, insurance, and compliance regulations in hospital, physician, and specialty billing. Able to manage sensitive information with confidentiality. Excellent verbal and written communication and critical thinking skills. Willingness to maintain a continued knowledge base of insurance and patient healthcare billing and collections compliance and practices. 4 years of experience in healthcare insurance billing, denial management, insurance resolution/follow-up, cash posting, patient financial services, healthcare billing customer service, or related fields; 5 years of patient access experience may be considered. 2 years of medical billing experience may be considered for candidates with a bachelor’s degree in healthcare or related field, or 3 years of experience with certification in healthcare (e.g., medical coding). Revenue Cycle or Patient Access certifications and Epic EMR experience preferred; must obtain Revenue Cycle or Patient Access related certification within 1 year of hire (e.g., Certified Revenue Cycle Representative or Certified Healthcare Access Associate). About Us
INTEGRIS Health’s mission: Partnering with people to live healthier lives. We provide access to quality and compassionate health care, with strong career and development opportunities. INTEGRIS Health is Oklahoma’s largest owned health system with hospitals, rehabilitation centers, physician clinics, mental health facilities and home health agencies across the state. Job Details
Seniority level: Mid-Senior level Employment type: Full-time Job function: Finance and Sales Industries: Hospitals and Health Care Oklahoma City Metropolitan Area — 3 months ago
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INTEGRIS Health, Oklahoma’s largest not-for-profit health system, has a great opportunity for a Patient Financial Advisor in Oklahoma City, OK. You will work with our SBO Shared Svcs Team providing care to patients and supporting post-care billing matters. INTEGRIS Health is an Equal Opportunity/Affirmative Action Employer. All applicants will receive consideration regardless of membership in any protected status as defined by applicable state or federal law, including protected veteran or disability status. Learn more about our enhanced benefits package for eligible caregivers such as front loaded PTO, 100% INTEGRIS Health paid short term disability, increased retirement match, and paid family leave. The organization strives to be The Most Trusted Partner for Health. Responsibilities
Patient Relations & Account Resolution: resolve self-pay account issues, including billing disputes, collections, and compliance investigations; manage patient contacts to gather information on payments, billing, and financial assistance; educate patients on insurance coverage, patient responsibilities, and financial programs; contact various billing groups (insurance payors, vendors, etc.) to resolve account payment issues including denials and underpayments. Coordination & Compliance: ensure collaboration with departments and agencies to meet patient needs; interpret and maintain compliance with regulations (e.g., EMTALA, HIPAA, Fair Debt Collection Practices Act, IRS 501r, Regulation F); make complex decisions and work independently. Epic Systems Management: verify, collect, and update patient demographics, insurance, and payment information; review accounts for accuracy and follow-up with patients before referring to collections; document all account actions to ensure accuracy and quality. Customer Service & Education: respond to patient inquiries and educate on billing policies, insurance, and managed care; provide excellent service professionally and compassionately via phone, mail, email, digital channels, live chat, and system communications. Reporting & Compliance: adhere to assigned supervisor guidance and ensure required physical or risk management requirements are followed as applicable. Qualifications
Strong knowledge of healthcare billing, insurance, and compliance regulations in hospital, physician, and specialty billing. Able to manage sensitive information with confidentiality. Excellent verbal and written communication and critical thinking skills. Willingness to maintain a continued knowledge base of insurance and patient healthcare billing and collections compliance and practices. 4 years of experience in healthcare insurance billing, denial management, insurance resolution/follow-up, cash posting, patient financial services, healthcare billing customer service, or related fields; 5 years of patient access experience may be considered. 2 years of medical billing experience may be considered for candidates with a bachelor’s degree in healthcare or related field, or 3 years of experience with certification in healthcare (e.g., medical coding). Revenue Cycle or Patient Access certifications and Epic EMR experience preferred; must obtain Revenue Cycle or Patient Access related certification within 1 year of hire (e.g., Certified Revenue Cycle Representative or Certified Healthcare Access Associate). About Us
INTEGRIS Health’s mission: Partnering with people to live healthier lives. We provide access to quality and compassionate health care, with strong career and development opportunities. INTEGRIS Health is Oklahoma’s largest owned health system with hospitals, rehabilitation centers, physician clinics, mental health facilities and home health agencies across the state. Job Details
Seniority level: Mid-Senior level Employment type: Full-time Job function: Finance and Sales Industries: Hospitals and Health Care Oklahoma City Metropolitan Area — 3 months ago
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