Charter College
Overview
The Financial Aid Advisor (FAA) is a member of the Student Finance team that closely partners with the Admissions team. The primary focus of this position is to explain all funding sources available to a student and ensure all necessary documentation is complete and submitted to the Student Finance department for each enrolled student. The Financial Aid Advisor conducts effective appointments that provide clear and concise information to students and their families. This position reports directly to the Financial Aid Manager (FAM). The Financial Aid Advisor does not make financial aid awards or approve tuition funding plans. The Financial Aid Advisor submits documents to the Financial Aid Coordinator who has final decision-making authority in the approval of any financial plan and all funding, regardless of source. All financial aid is packaged and disbursed by the Student Finance Department under the supervision of the Senior Director of Student Finance & Student Records.
Responsibilities
Meet with students through video, face-to-face, or by phone to explain all available funding programs and requirements and present funding eligibility for Federal Title IV funds and alternative resources
Screen students for various funding types, assisting the student with securing all available resources
Collect all required documentation to complete initial financial aid process with student and assist in securing adequate funding sources to cover all educational expenses
Provide entrance counseling to students to encourage responsible debt management and ensure regulatory compliance
Review Charter College Credit with student, ensuring student is knowledgeable about payments
Adhere to regulations as set forth by governing agencies and institutional policies
Collect and process necessary paperwork required for the Student Finance Department to approve the plan and package students
Meet or exceed established deadlines for submission of all collected paperwork to the Student Finance Department
Ensures timely addition of all activities in CampusNexus, including updating notes as needed for each student
Guide students to the appropriate department when issues such as dropping courses or withdrawing from the College arise
Assist with VA certification and audits when required
Document all activities in CampusNexus in a timely manner
Provide outstanding customer service to students, ensuring the student is comfortable with their financial aid plan
Provide outstanding customer service to other team members and departments
Other duties as assigned
Qualifications
All Federal Student Loans must not be in default in order to gain access to the National Student Loan Data System (NSLDS)
Continued employment is contingent on Federal Student Loans being in good standing while employed
Associates degree preferred
Customer service experience required
Strong interpersonal, communication, and computer skills preferred
Detail oriented and well-organized
Positive attitude
Ability to work in a fast-paced environment
Working knowledge of sales center techniques, technologies, tools, and resources
Proficient computer skills in Word, Excel, database software, and use of Internet
Required to be a punctual, responsible, ethical team player, capable of working independently
Varied shifts Monday - Thursday 8:00AM-8:00PM, Friday 8:00AM-5:00PM and/or Saturday 8:00 AM – 5:00 PM as needed to support Admissions
Occasional overnight travel may be required
Experience
Customer service: 2 years (Required)
Microsoft Office: 2 years (Required)
College Financial Aid Advisor: 1 year (Required)
Ability To Relocate
Pasco, WA 99301: Relocate before starting work (Required)
Work Location
In person
We are committed to Diversity. Charter College is an Equal Opportunity Employer.
About Charter College Charter College is a private, independent institution of higher education that emphasizes a new direction for continuing education. Charter College is not a liberal arts college, university, or a vocational school. Instead, Charter College takes the best elements from each of these respected educational institutions to create a unique and innovative experience that meets our students’ needs. We offer career training programs in the growing fields of healthcare, business, legal, criminal justice, information technology and select trade careers. We strive to provide our students with a career-focused education that is both relevant in today’s workspace and cutting-edge in technology and focus. https://www.chartercollege.edu/jobs
Seniority level
Entry level
Employment type
Full-time
Job function
Education and Training
Industries
Higher Education
#J-18808-Ljbffr
Responsibilities
Meet with students through video, face-to-face, or by phone to explain all available funding programs and requirements and present funding eligibility for Federal Title IV funds and alternative resources
Screen students for various funding types, assisting the student with securing all available resources
Collect all required documentation to complete initial financial aid process with student and assist in securing adequate funding sources to cover all educational expenses
Provide entrance counseling to students to encourage responsible debt management and ensure regulatory compliance
Review Charter College Credit with student, ensuring student is knowledgeable about payments
Adhere to regulations as set forth by governing agencies and institutional policies
Collect and process necessary paperwork required for the Student Finance Department to approve the plan and package students
Meet or exceed established deadlines for submission of all collected paperwork to the Student Finance Department
Ensures timely addition of all activities in CampusNexus, including updating notes as needed for each student
Guide students to the appropriate department when issues such as dropping courses or withdrawing from the College arise
Assist with VA certification and audits when required
Document all activities in CampusNexus in a timely manner
Provide outstanding customer service to students, ensuring the student is comfortable with their financial aid plan
Provide outstanding customer service to other team members and departments
Other duties as assigned
Qualifications
All Federal Student Loans must not be in default in order to gain access to the National Student Loan Data System (NSLDS)
Continued employment is contingent on Federal Student Loans being in good standing while employed
Associates degree preferred
Customer service experience required
Strong interpersonal, communication, and computer skills preferred
Detail oriented and well-organized
Positive attitude
Ability to work in a fast-paced environment
Working knowledge of sales center techniques, technologies, tools, and resources
Proficient computer skills in Word, Excel, database software, and use of Internet
Required to be a punctual, responsible, ethical team player, capable of working independently
Varied shifts Monday - Thursday 8:00AM-8:00PM, Friday 8:00AM-5:00PM and/or Saturday 8:00 AM – 5:00 PM as needed to support Admissions
Occasional overnight travel may be required
Experience
Customer service: 2 years (Required)
Microsoft Office: 2 years (Required)
College Financial Aid Advisor: 1 year (Required)
Ability To Relocate
Pasco, WA 99301: Relocate before starting work (Required)
Work Location
In person
We are committed to Diversity. Charter College is an Equal Opportunity Employer.
About Charter College Charter College is a private, independent institution of higher education that emphasizes a new direction for continuing education. Charter College is not a liberal arts college, university, or a vocational school. Instead, Charter College takes the best elements from each of these respected educational institutions to create a unique and innovative experience that meets our students’ needs. We offer career training programs in the growing fields of healthcare, business, legal, criminal justice, information technology and select trade careers. We strive to provide our students with a career-focused education that is both relevant in today’s workspace and cutting-edge in technology and focus. https://www.chartercollege.edu/jobs
Seniority level
Entry level
Employment type
Full-time
Job function
Education and Training
Industries
Higher Education
#J-18808-Ljbffr