Texas Health and Human Services
Date: Oct 2, 2025
Location: AUSTIN, TX
Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans.
Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more.
Job Description
If you are bilingual in English and Spanish and have experience in customer service, accounting, bookkeeping, or cash-handling, this job opportunity is for you. You will work in the Chief Financial Officer’s Accounting Department to answer incoming client calls and make outbound phone calls regarding client account information. Responsibilities include: Answer inbound calls from clients who were overpaid Supplemental Nutrition Assistance Program (SNAP) or Temporary Assistance for Needy Families (TANF) benefits. Process returned mail and requests from clients including address changes, deceased client updates, complete client case/payment history requests, retrieve after hours voicemails, and return client calls as needed. Process Fair Hearing Appeal requests, disputes of liability, and documentation of bankruptcy. Process Treasury Offset Program (TOP) and Inspector General (IG) repayment agreements, and one-time debit requests from Supplemental Nutrition Assistance Program (SNAP) or Temporary Assistance for Needy Families (TANF) overpaid clients. Create, work, and monitor the progress of client workflow logs via the Accounts Receivable Tracking System (ARTS) for claim changes, reviews, and refund requests. Cross train in other areas of the Accounts Receivable Department to aid as a backup as needed and assigned by management. Requirements
Bilingual in both English and Spanish. Experience in customer service, accounting, finance, or cash-handling experience in related field. State or Governmental accounting preferred. Experience using automated accounting or customer database systems. Experience with MS office suite (Word, Excel, Outlook, Teams). HHSC is an equal opportunity employer and welcomes applications from qualified candidates. We are committed to creating a diverse and inclusive workplace and encourage applications from all qualified individuals.
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If you are bilingual in English and Spanish and have experience in customer service, accounting, bookkeeping, or cash-handling, this job opportunity is for you. You will work in the Chief Financial Officer’s Accounting Department to answer incoming client calls and make outbound phone calls regarding client account information. Responsibilities include: Answer inbound calls from clients who were overpaid Supplemental Nutrition Assistance Program (SNAP) or Temporary Assistance for Needy Families (TANF) benefits. Process returned mail and requests from clients including address changes, deceased client updates, complete client case/payment history requests, retrieve after hours voicemails, and return client calls as needed. Process Fair Hearing Appeal requests, disputes of liability, and documentation of bankruptcy. Process Treasury Offset Program (TOP) and Inspector General (IG) repayment agreements, and one-time debit requests from Supplemental Nutrition Assistance Program (SNAP) or Temporary Assistance for Needy Families (TANF) overpaid clients. Create, work, and monitor the progress of client workflow logs via the Accounts Receivable Tracking System (ARTS) for claim changes, reviews, and refund requests. Cross train in other areas of the Accounts Receivable Department to aid as a backup as needed and assigned by management. Requirements
Bilingual in both English and Spanish. Experience in customer service, accounting, finance, or cash-handling experience in related field. State or Governmental accounting preferred. Experience using automated accounting or customer database systems. Experience with MS office suite (Word, Excel, Outlook, Teams). HHSC is an equal opportunity employer and welcomes applications from qualified candidates. We are committed to creating a diverse and inclusive workplace and encourage applications from all qualified individuals.
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