Reserv
Litigation Claims Examiner, Auto Delivery & Rideshare
Reserv, Atlanta, Georgia, United States, 30383
Overview
Litigation Claims Examiner, Auto Delivery & Rideshare role at Reserv. About Reserv
Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious goals and need adjusters who can work in an evolving environment. About The Role
We are seeking a skilled Auto Delivery & Rideshare Bodily Injury Litigation Resolution Specialist to manage litigated files. Investigate all aspects related to assigned claims Evaluate coverage, liability and damages Negotiate and resolve claims Manage litigation related to auto accident claim disputes The Bodily Injury Litigation Resolution Specialist will also be responsible for maintaining electronic files, working with defense counsel to drive performance, and regularly reporting to the Claims Manager. You will collaborate closely with product and engineering teams to provide feedback and identify technology and process improvements. Who you are
Highly motivated and growth-oriented. You’re excited by building a tech-driven claims org. Passionate adjuster who cares about the customer and their experience. Empathetic and patient in all interactions. Sense of urgency at all times, without requiring hourly overtime. Creative in finding the right exit ramp for claim resolution in the insured\'s best interest. Enjoys constructive dialogue; conflict should be conversational, not adversarial. Curious and eager to understand the whole story to make informed, prompt decisions. Anti-status quo; you act to improve processes. Strong communicative skills and a sense of humor. What we need
Managing all aspects of litigated cases, including evaluation of the resolution process Analyzing auto claims to identify disputes, investigate and gather information, evaluate liability and damages, and negotiate and resolve claims Managing litigation cases related to auto claims disputes; communicate regularly with clients, attorneys, vendors and other stakeholders Reviewing legal documents and ensuring compliance with initial suit-handling plan of action Analyzing policy language and reaching appropriate coverage decisions Directing and controlling activities and costs of outside vendors including defense counsel, coverage counsel, experts and independent adjusters Maintaining adjuster licenses and continuing education requirements Requirements
Bachelor\'s degree (lack of one should not stop you from applying if you possess all the other qualifications) 10+ years of claim handling experience, with 5+ years handling a pending of >60% in litigation Ride Share/TNC/Livery litigation is required You are not intimidated by an attorney; you drive the litigation strategy, manage discovery timing, and hold attorneys accountable Understand transportation coverages and contractual risk transfer Strong medical causation knowledge Sense of urgency and ability to manage time-sensitive demands Ability to communicate promptly and professionally in both phone and written form Strong analytical and negotiation skills; conduct negotiations directly with opposing counsel Knowledge of multiple state statutes, good faith claim handling practices, regulations, and guidelines Ability to collaborate professionally with all stakeholders in a claim Active adjuster license(s) and willingness to obtain all licenses within 60 days, including state testing Attention to detail, time management, and ability to work independently in a fast-paced, remote environment Curious and motivated by problem solving and challenging the status quo Willingness to engage in continuous professional development Willingness to travel for client and claims needs Benefits
Generous health-insurance package with nationwide coverage, vision, and dental 401(k) retirement plan with employer matching Competitive PTO policy Generous family leave policy Work from anywhere to support work-life balance Apple laptop, large second monitor, and other quality-of-life equipment Additionally, we will provide a manageable pending for you to deliver the service in the way you prefer, listen to your feedback, and work toward reducing administrative work from an adjuster role. We foster a culture of empathy, transparency, and empowerment in a remote-first environment. Reserv values diversity in backgrounds, perspectives, and life experiences and encourages applicants from all walks of life to apply.
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Litigation Claims Examiner, Auto Delivery & Rideshare role at Reserv. About Reserv
Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious goals and need adjusters who can work in an evolving environment. About The Role
We are seeking a skilled Auto Delivery & Rideshare Bodily Injury Litigation Resolution Specialist to manage litigated files. Investigate all aspects related to assigned claims Evaluate coverage, liability and damages Negotiate and resolve claims Manage litigation related to auto accident claim disputes The Bodily Injury Litigation Resolution Specialist will also be responsible for maintaining electronic files, working with defense counsel to drive performance, and regularly reporting to the Claims Manager. You will collaborate closely with product and engineering teams to provide feedback and identify technology and process improvements. Who you are
Highly motivated and growth-oriented. You’re excited by building a tech-driven claims org. Passionate adjuster who cares about the customer and their experience. Empathetic and patient in all interactions. Sense of urgency at all times, without requiring hourly overtime. Creative in finding the right exit ramp for claim resolution in the insured\'s best interest. Enjoys constructive dialogue; conflict should be conversational, not adversarial. Curious and eager to understand the whole story to make informed, prompt decisions. Anti-status quo; you act to improve processes. Strong communicative skills and a sense of humor. What we need
Managing all aspects of litigated cases, including evaluation of the resolution process Analyzing auto claims to identify disputes, investigate and gather information, evaluate liability and damages, and negotiate and resolve claims Managing litigation cases related to auto claims disputes; communicate regularly with clients, attorneys, vendors and other stakeholders Reviewing legal documents and ensuring compliance with initial suit-handling plan of action Analyzing policy language and reaching appropriate coverage decisions Directing and controlling activities and costs of outside vendors including defense counsel, coverage counsel, experts and independent adjusters Maintaining adjuster licenses and continuing education requirements Requirements
Bachelor\'s degree (lack of one should not stop you from applying if you possess all the other qualifications) 10+ years of claim handling experience, with 5+ years handling a pending of >60% in litigation Ride Share/TNC/Livery litigation is required You are not intimidated by an attorney; you drive the litigation strategy, manage discovery timing, and hold attorneys accountable Understand transportation coverages and contractual risk transfer Strong medical causation knowledge Sense of urgency and ability to manage time-sensitive demands Ability to communicate promptly and professionally in both phone and written form Strong analytical and negotiation skills; conduct negotiations directly with opposing counsel Knowledge of multiple state statutes, good faith claim handling practices, regulations, and guidelines Ability to collaborate professionally with all stakeholders in a claim Active adjuster license(s) and willingness to obtain all licenses within 60 days, including state testing Attention to detail, time management, and ability to work independently in a fast-paced, remote environment Curious and motivated by problem solving and challenging the status quo Willingness to engage in continuous professional development Willingness to travel for client and claims needs Benefits
Generous health-insurance package with nationwide coverage, vision, and dental 401(k) retirement plan with employer matching Competitive PTO policy Generous family leave policy Work from anywhere to support work-life balance Apple laptop, large second monitor, and other quality-of-life equipment Additionally, we will provide a manageable pending for you to deliver the service in the way you prefer, listen to your feedback, and work toward reducing administrative work from an adjuster role. We foster a culture of empathy, transparency, and empowerment in a remote-first environment. Reserv values diversity in backgrounds, perspectives, and life experiences and encourages applicants from all walks of life to apply.
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