NTT DATA North America
IT End User IMAC Support Specialist
NTT DATA North America, Greenville, Mississippi, United States, 38755
3 days ago Be among the first 25 applicants
Join NTT DATA's Client as a dedicated support professional, where you'll independently manage and resolve technical issues for users, focusing on both corporate applications and hardware.
Your role will involve:
Providing resolutions for corporate and business group applications.
Managing incident and request queues, including ticket creation, categorization, prioritization, and escalation to the appropriate support group.
Overseeing and providing technical direction for the rack, stack, and cabling of core MDF & IDF equipment.
Assisting the engineering team in connecting manufacturing equipment to ensure optimal network performance, including testing.
Desired Skills
Strong communication skills, both written and verbal, with experience in customer management.
Understanding of client/server networks, protocols, common Internet services, and Active Directory.
Proven problem-solving abilities with a solid understanding of computers and troubleshooting skills.
Knowledge of operations/service delivery for standard site support operations, including imaging and troubleshooting/diagnostics.
Ability to interact and work effectively with vendors, guiding them through facility visits and directing necessary actions.
Organized with the ability to collaborate with functional teams to support customers and drive quick resolutions.
Mandatory & Technical Skills
Ability to troubleshoot, diagnose, and resolve issues on PCs and third-party applications supported by Corporate Infrastructure and Security.
Software installation at both PC and server levels.
Proficiency in the local language (reading, writing, and speaking).
Ability to follow, update, and edit knowledge base articles to troubleshoot, diagnose, and resolve or expand issues related to network connectivity, Active Directory, security incidents, servers, and business applications.
Providing smart hands support in computer rooms, IDFs, MDFs, and with physical equipment such as servers, switches, routers, and printers.
PC/Laptop installation, configuration (imaging), and break-fix support.
Installation, configuration, and break-fix support for phones and mobile devices.
Level 2/3 support for PCs, printers, scanners, and phones when issues cannot be resolved remotely by the Service Desk.
ServiceNow queue management, including reviewing queues, self-assignment of tickets, assigning tickets, and ticket closures.
Mounting and un-mounting hardware in data centers (e.g., switches, routers, servers).
Performing daily health checks of IDFs/MDFs and maintaining a data center health checklist register.
Leading small initiatives or workstreams impacting fewer than 20 customers.
Identifying new tasks needed for support or operations and collaborating with management for execution.
Seniority level
Entry level
Employment type
Contract
Job function
Information Technology
Industries
IT Services and IT Consulting
Referrals increase your chances of interviewing at NTT DATA North America by 2x
#J-18808-Ljbffr
Join NTT DATA's Client as a dedicated support professional, where you'll independently manage and resolve technical issues for users, focusing on both corporate applications and hardware.
Your role will involve:
Providing resolutions for corporate and business group applications.
Managing incident and request queues, including ticket creation, categorization, prioritization, and escalation to the appropriate support group.
Overseeing and providing technical direction for the rack, stack, and cabling of core MDF & IDF equipment.
Assisting the engineering team in connecting manufacturing equipment to ensure optimal network performance, including testing.
Desired Skills
Strong communication skills, both written and verbal, with experience in customer management.
Understanding of client/server networks, protocols, common Internet services, and Active Directory.
Proven problem-solving abilities with a solid understanding of computers and troubleshooting skills.
Knowledge of operations/service delivery for standard site support operations, including imaging and troubleshooting/diagnostics.
Ability to interact and work effectively with vendors, guiding them through facility visits and directing necessary actions.
Organized with the ability to collaborate with functional teams to support customers and drive quick resolutions.
Mandatory & Technical Skills
Ability to troubleshoot, diagnose, and resolve issues on PCs and third-party applications supported by Corporate Infrastructure and Security.
Software installation at both PC and server levels.
Proficiency in the local language (reading, writing, and speaking).
Ability to follow, update, and edit knowledge base articles to troubleshoot, diagnose, and resolve or expand issues related to network connectivity, Active Directory, security incidents, servers, and business applications.
Providing smart hands support in computer rooms, IDFs, MDFs, and with physical equipment such as servers, switches, routers, and printers.
PC/Laptop installation, configuration (imaging), and break-fix support.
Installation, configuration, and break-fix support for phones and mobile devices.
Level 2/3 support for PCs, printers, scanners, and phones when issues cannot be resolved remotely by the Service Desk.
ServiceNow queue management, including reviewing queues, self-assignment of tickets, assigning tickets, and ticket closures.
Mounting and un-mounting hardware in data centers (e.g., switches, routers, servers).
Performing daily health checks of IDFs/MDFs and maintaining a data center health checklist register.
Leading small initiatives or workstreams impacting fewer than 20 customers.
Identifying new tasks needed for support or operations and collaborating with management for execution.
Seniority level
Entry level
Employment type
Contract
Job function
Information Technology
Industries
IT Services and IT Consulting
Referrals increase your chances of interviewing at NTT DATA North America by 2x
#J-18808-Ljbffr