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M.J. Electric, LLC

IT Support Specialist

M.J. Electric, LLC, Iron Mountain, Michigan, United States, 49801

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About Us For over 60 years,

M. J. Electric, LLC,

a Quanta Services company, has built long‑standing working relationships and an industry‑wide reputation as the single source solution to our customer’s electrical utility construction and maintenance needs.

MJE values integrity, is inspired by our work, and is invested in delivering quality projects for our customers. Our culture is a product of our core values and operating principles which unite our personnel. Their professional competence and intelligent innovation result in outstanding customer satisfaction. We stand by everything we do.

We are committed to investing in our employees and their growth through training, tools, equipment, industry‑leading safety measures, advancement opportunities and more. At M. J. Electric, you aren’t just applying for a job, you are building a career.

About this Role - IT Support Specialist We are looking for a talented IT Support Specialist I who has a passion for quality construction. This position is responsible for providing system support to the MJE IT Department and be the primary point of contact for all IT help desk issues. This position will allow IT to provide better / timelier service to our end users in helping resolve computer related issues.

What You’ll Do

User moves, adds and changes within the environment

Desk side system and network administration

Handle hardware/software, printing, and application issues

Check of successful backup, antiviral and system update deployments

Create user documentation and training when necessary

Document and train users on various I.T. related functions

Provide technical support to end users

Setup and maintain users device including laptops, desktops, tablets, printers and mobile smartphones

Log all support calls and resolution in call tracking system

Assist remote employees with network/VPN connectivity issues

Aid in the upgrade/management of servers, and infrastructure as needed

Additional duties as assigned

What You’ll Bring

CompTIA A+, Network+, Security+ and/or MCP preferred

Cisco CCNA Certification preferred

Familiar with cloud concepts and platforms such as Azure and Intune

Familiar with multiple LLM's and the creation of custom agents

Familiar with PowerShell and Python for system administration

Familiar with collaboration platforms such as SharePoint and OneDrive

Excellent Communications Skills

Proficiency in Documenting Processes

Basic networking troubleshooting

Demonstrated multi‑tasking and data entry skills, and prioritizing

Ability to anticipate and meet internal customer needs

Ability to work independently and meet deadlines

Proficient in the Microsoft Office productivity suite (Word, Excel, Outlook, PowerPoint, Access, Visio, Power BI, and Project)

Desire for Growth - Expand your skillset

Associates Degree or Technology certification (4-year degree preferred)

1-3 years of experience in desk side or help desk troubleshooting support role

Basic Network Experience (Route/Switch, IP)

Experience with Windows 11, Windows 10, Windows Server.

What You’ll Get

401(k) with company match (Traditional & Roth)

Paid Holidays and PTO

Medical, Dental, and Vision

Flexible Spending Accounts

Health Savings Account

Accident Insurance

Hospital Indemnity Insurance

Critical Illness Insurance

Lifelock Identity Theft Protection

Employee Discounts

Short-Term & Long-Term Disability

For more benefit details click here!

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