Info-Matrix Corporation
Job Overview
Info-Matrix is actively seeking a skilled IT CMDB Analyst to join our team!
Responsibilities
Own and manage day‑to‑day CMDB operations within ServiceNow, ensuring configuration data is reliable and trusted.
Ensure asset and configuration data is accurate, complete, and aligned with ITAM lifecycle requirements and CSDM standards.
Apply data quality rules, reconciliation logic, and certification activities to improve accuracy and consistency across multiple data sources.
Partner with the ServiceNow team to optimize discovery tools, integrations, and automation, minimizing duplication and strengthening overall data accuracy.
Generate health dashboards, reports, and metrics that demonstrate CMDB accuracy, compliance, and alignment with CSDM.
Provide CMDB insights and support for impact analysis related to incidents, changes, and requests, enabling stronger decision‑making.
Requirements
Three or more (3+) years of focused experience with ServiceNow CMDB, ITAM, and ITSM disciplines.
Strong understanding of IT Asset Management principles (hardware, software, contracts, lifecycle management).
Experience with ServiceNow CMDB data model, discovery, and integrations.
Knowledge of ITAM and ITIL processes.
Excellent analytical skills, with ability to identify data quality issues and resolve them.
Strong communication and collaboration skills across IT, ITSM, and Business stakeholders.
Proactive, business‑value mindset focused on data integrity, compliance, and lifecycle optimization.
Ability to collaborate across IT and ITSM teams to solve problems, improve processes, and continuously enhance CMDB accuracy and maturity.
Additional Beneficial Skills
ServiceNow CIS‑Discovery or CIS‑CMDB certification
MS Office
MS SharePoint
ServiceNow Reporting and Dashboards
Microsoft Office Suite (Word, Excel, PowerPoint)
Microsoft Teams and SharePoint
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Information Technology
Industries IT Services and IT Consulting
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Responsibilities
Own and manage day‑to‑day CMDB operations within ServiceNow, ensuring configuration data is reliable and trusted.
Ensure asset and configuration data is accurate, complete, and aligned with ITAM lifecycle requirements and CSDM standards.
Apply data quality rules, reconciliation logic, and certification activities to improve accuracy and consistency across multiple data sources.
Partner with the ServiceNow team to optimize discovery tools, integrations, and automation, minimizing duplication and strengthening overall data accuracy.
Generate health dashboards, reports, and metrics that demonstrate CMDB accuracy, compliance, and alignment with CSDM.
Provide CMDB insights and support for impact analysis related to incidents, changes, and requests, enabling stronger decision‑making.
Requirements
Three or more (3+) years of focused experience with ServiceNow CMDB, ITAM, and ITSM disciplines.
Strong understanding of IT Asset Management principles (hardware, software, contracts, lifecycle management).
Experience with ServiceNow CMDB data model, discovery, and integrations.
Knowledge of ITAM and ITIL processes.
Excellent analytical skills, with ability to identify data quality issues and resolve them.
Strong communication and collaboration skills across IT, ITSM, and Business stakeholders.
Proactive, business‑value mindset focused on data integrity, compliance, and lifecycle optimization.
Ability to collaborate across IT and ITSM teams to solve problems, improve processes, and continuously enhance CMDB accuracy and maturity.
Additional Beneficial Skills
ServiceNow CIS‑Discovery or CIS‑CMDB certification
MS Office
MS SharePoint
ServiceNow Reporting and Dashboards
Microsoft Office Suite (Word, Excel, PowerPoint)
Microsoft Teams and SharePoint
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Information Technology
Industries IT Services and IT Consulting
#J-18808-Ljbffr