PS
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Who We Are PS is a luxury hospitality company that builds and operates private terminals for commercial flights. PS currently operates at Los Angeles International Airport and Hartsfield‑Jackson Atlanta International Airport, and is developing new terminals at Dallas‑Fort Worth International Airport and Miami International Airport. Far removed from the chaos of the surrounding airport and just steps away from the airfield, PS offers the ease, privacy, and security of the private flight experience for commercial travel.
The Role: IT Technician PS is looking for a team‑focused IT Technician who is highly skilled in corporate computer systems and office technology support. Duties include installing hardware, troubleshooting computer issues, and responding to IT help‑desk tickets from our company employees, including other locations, in a timely manner. The IT Technician will collaborate with the department on a regular basis and assist in identifying the best tools to improve our tech functions. The ideal candidate is a strong problem‑solver, up‑to‑date on modern technology systems—including core IT concepts (SaaS, networking, ITSM, etc.)—and can quickly tend to employee needs with excellent customer service. The position reports to the Senior IT Manager.
Responsibilities & Expectations
Act as an extension of the PSHQ IT department, ensuring that all corporate IT policies, procedures, and security measures are effectively implemented.
Perform system installation, administration, maintenance, and troubleshooting for all PS corporate technologies including workstations, mobile devices, office applications, IAM, point of sales (POS), VOIP devices, and audio‑visual systems.
Perform basic network management, including installation, monitoring, maintenance, and security.
Provide exemplary support and customer service to PS employees in all locations, updating and documenting tickets as they are resolved.
Maintain asset management, tracking, managing, and maintaining IT hardware and software throughout the lifecycle.
Act as an onsite representative and liaison for PSHQ IT when working with external vendors and internal stakeholders.
Support and collaborate with relevant stakeholders on corporate IT projects during development and post‑deployment.
Create and maintain documentation of procedures, configurations, and runbooks.
Provide orientation and guidance to users on new software and equipment.
Maintain local server room and IT workplace.
Work weekends, holidays, and after hours as needed.
Perform other duties as assigned.
Demonstrate effective communication, interpersonal skills, and excellent judgment in high‑stress moments.
Technical Skills
Experience in IT Service Management with a strong understanding of the ITIL framework.
Hands‑on experience with ITSM tools such as ServiceNow or Freshservice.
Demonstrated proficiency working with and supporting core operating systems (Windows, Apple, iOS).
Basic understanding of networking concepts such as IP configuration, LAN/WAN administration, and switching/routing.
Proficiency in maintaining, configuring, and installing computer hardware systems/peripherals.
Solid familiarity with core Microsoft Office applications.
Licenses: A+ or Network+ highly preferred.
Requirements
Bachelor’s Degree in Computer Science, Information Technology, or equivalent experience.
2‑3 years of experience in a corporate customer service environment.
Thorough knowledge of networking concepts such as routing, DNS, DHCP, IP4.
Travel to PSHQ or other terminal locations as needed.
Must be able to lift and carry equipment weighing up to 50 pounds.
Full‑Time Employee Benefits
Medical, dental, vision, life insurance, long‑term and short‑term disability.
401K retirement plan with company matching.
Health and dependent care FSA and HSA with company matching.
Merit‑based raises and bonuses.
Self‑managed unlimited PTO.
Monthly health & wellness and phone reimbursement.
Friends & family discounted PS use.
Tuition reimbursement.
A great career path with promotion opportunities.
Compensation $31.25 – $33.65 /hr, based on experience. Overtime opportunities available. This is a full‑time non‑exempt role.
Equal‑Opportunity Employer Statement PS is an equal‑opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. We are committed to non‑discrimination on any protected basis. PS considers qualified applicants with criminal histories consistent with applicable federal, state, and local law.
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Who We Are PS is a luxury hospitality company that builds and operates private terminals for commercial flights. PS currently operates at Los Angeles International Airport and Hartsfield‑Jackson Atlanta International Airport, and is developing new terminals at Dallas‑Fort Worth International Airport and Miami International Airport. Far removed from the chaos of the surrounding airport and just steps away from the airfield, PS offers the ease, privacy, and security of the private flight experience for commercial travel.
The Role: IT Technician PS is looking for a team‑focused IT Technician who is highly skilled in corporate computer systems and office technology support. Duties include installing hardware, troubleshooting computer issues, and responding to IT help‑desk tickets from our company employees, including other locations, in a timely manner. The IT Technician will collaborate with the department on a regular basis and assist in identifying the best tools to improve our tech functions. The ideal candidate is a strong problem‑solver, up‑to‑date on modern technology systems—including core IT concepts (SaaS, networking, ITSM, etc.)—and can quickly tend to employee needs with excellent customer service. The position reports to the Senior IT Manager.
Responsibilities & Expectations
Act as an extension of the PSHQ IT department, ensuring that all corporate IT policies, procedures, and security measures are effectively implemented.
Perform system installation, administration, maintenance, and troubleshooting for all PS corporate technologies including workstations, mobile devices, office applications, IAM, point of sales (POS), VOIP devices, and audio‑visual systems.
Perform basic network management, including installation, monitoring, maintenance, and security.
Provide exemplary support and customer service to PS employees in all locations, updating and documenting tickets as they are resolved.
Maintain asset management, tracking, managing, and maintaining IT hardware and software throughout the lifecycle.
Act as an onsite representative and liaison for PSHQ IT when working with external vendors and internal stakeholders.
Support and collaborate with relevant stakeholders on corporate IT projects during development and post‑deployment.
Create and maintain documentation of procedures, configurations, and runbooks.
Provide orientation and guidance to users on new software and equipment.
Maintain local server room and IT workplace.
Work weekends, holidays, and after hours as needed.
Perform other duties as assigned.
Demonstrate effective communication, interpersonal skills, and excellent judgment in high‑stress moments.
Technical Skills
Experience in IT Service Management with a strong understanding of the ITIL framework.
Hands‑on experience with ITSM tools such as ServiceNow or Freshservice.
Demonstrated proficiency working with and supporting core operating systems (Windows, Apple, iOS).
Basic understanding of networking concepts such as IP configuration, LAN/WAN administration, and switching/routing.
Proficiency in maintaining, configuring, and installing computer hardware systems/peripherals.
Solid familiarity with core Microsoft Office applications.
Licenses: A+ or Network+ highly preferred.
Requirements
Bachelor’s Degree in Computer Science, Information Technology, or equivalent experience.
2‑3 years of experience in a corporate customer service environment.
Thorough knowledge of networking concepts such as routing, DNS, DHCP, IP4.
Travel to PSHQ or other terminal locations as needed.
Must be able to lift and carry equipment weighing up to 50 pounds.
Full‑Time Employee Benefits
Medical, dental, vision, life insurance, long‑term and short‑term disability.
401K retirement plan with company matching.
Health and dependent care FSA and HSA with company matching.
Merit‑based raises and bonuses.
Self‑managed unlimited PTO.
Monthly health & wellness and phone reimbursement.
Friends & family discounted PS use.
Tuition reimbursement.
A great career path with promotion opportunities.
Compensation $31.25 – $33.65 /hr, based on experience. Overtime opportunities available. This is a full‑time non‑exempt role.
Equal‑Opportunity Employer Statement PS is an equal‑opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. We are committed to non‑discrimination on any protected basis. PS considers qualified applicants with criminal histories consistent with applicable federal, state, and local law.
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