Peraton
SITEC - ServiceNow Administrator - MacDill AFB
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Program Overview Peraton provides USSOCOM, its Component Commands, Theater Special Operations Commands (TSOCs), deployed forces, CIO/J6, and end-users with high-quality IT platform and network services over an eight-year period. About The Role Peraton requires Systems Administrators to support the Special Operation Command Information Technology Enterprise Contract (SITEC) - 3 EOM. This position is located at MacDill AFB in Florida. The purpose of the Special Operations Forces Information Technology Enterprise Contract (SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide USSOCOM, its Component Commands, its Theater Special Operations Commands (TSOCs), and its deployed forces with Operations and Maintenance (O&M) services to maintain Network Operations (NetOps); maintain systems and network infrastructure; provide end user and common device support; provide configuration, change, license, and asset management; conduct training, and perform Install, Move, Add, Change (IMACs) services. We are seeking an experienced Senior ServiceNow Administrator to lead the administration and management of our ServiceNow platform at USSOCOM. The ideal candidate will possess extensive knowledge of ServiceNow capabilities and will be responsible for optimizing system performance, implementing best practices, and mentoring junior administrators. Responsibilities: Oversee the configuration, customization, and maintenance of the ServiceNow platform, ensuring optimal performance and stability Lead the implementation of new modules, applications, and enhancements based on business requirements Collaborate with IT and business stakeholders to define and document technical specifications and workflows Develop and enforce best practices for ServiceNow administration, including system security, user access, and data integrity Troubleshoot and resolve complex issues related to the ServiceNow platform, providing timely support to users Conduct system upgrades, patches, and maintenance to ensure the platform is up-to-date and secure Create and maintain comprehensive documentation for system configurations, processes, and procedures Provide training and mentorship to junior administrators and other team members on ServiceNow functionalities and best practices Monitor system performance metrics and make recommendations for improvements and optimizations Stay current with ServiceNow updates, features, and industry trends, evaluating their potential impact on the organization Enforce ServiceNow license management & governance (e.g. User, App, API Usage, Custom Tables, etc.) Qualifications Required Qualifications: 16 years with HS Diploma, 14 years AS/AA degree, 12 years with BS/BA degree, 10 years with MS/MA, 7 years with PhD A DoD TS/SCI clearance is required DoDD 8570.01-M IAT II Desired Qualifications: 5+ years of experience as a ServiceNow Administrator, with a proven track record of successful implementations and management ServiceNow Certified System Administrator (CSA) certification; Additional ServiceNow certifications (e.g. Certified Implementation Specialist) Experience with ServiceNow modules such as ITSM, ITOM, HAM/SAM Experience with ServiceNow integration tools and APIs Experience with ServiceNow On-Prem instance implementation, management, and troubleshooting Knowledge of database management and SQL (MariaDB) Strong understanding of ITIL processes and ServiceNow best practices Proficiency in ServiceNow scripting languages (JavaScript, GlideScript) and web technologies (HTML, CSS, AJAX) Excellent analytical and problem-solving skills, with strong attention to detail Outstanding communication and interpersonal skills, with the ability to collaborate effectively with technical and non-technical stakeholders Target Salary Range: $104,000 - $166,000. EEO:
Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.
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Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Program Overview Peraton provides USSOCOM, its Component Commands, Theater Special Operations Commands (TSOCs), deployed forces, CIO/J6, and end-users with high-quality IT platform and network services over an eight-year period. About The Role Peraton requires Systems Administrators to support the Special Operation Command Information Technology Enterprise Contract (SITEC) - 3 EOM. This position is located at MacDill AFB in Florida. The purpose of the Special Operations Forces Information Technology Enterprise Contract (SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide USSOCOM, its Component Commands, its Theater Special Operations Commands (TSOCs), and its deployed forces with Operations and Maintenance (O&M) services to maintain Network Operations (NetOps); maintain systems and network infrastructure; provide end user and common device support; provide configuration, change, license, and asset management; conduct training, and perform Install, Move, Add, Change (IMACs) services. We are seeking an experienced Senior ServiceNow Administrator to lead the administration and management of our ServiceNow platform at USSOCOM. The ideal candidate will possess extensive knowledge of ServiceNow capabilities and will be responsible for optimizing system performance, implementing best practices, and mentoring junior administrators. Responsibilities: Oversee the configuration, customization, and maintenance of the ServiceNow platform, ensuring optimal performance and stability Lead the implementation of new modules, applications, and enhancements based on business requirements Collaborate with IT and business stakeholders to define and document technical specifications and workflows Develop and enforce best practices for ServiceNow administration, including system security, user access, and data integrity Troubleshoot and resolve complex issues related to the ServiceNow platform, providing timely support to users Conduct system upgrades, patches, and maintenance to ensure the platform is up-to-date and secure Create and maintain comprehensive documentation for system configurations, processes, and procedures Provide training and mentorship to junior administrators and other team members on ServiceNow functionalities and best practices Monitor system performance metrics and make recommendations for improvements and optimizations Stay current with ServiceNow updates, features, and industry trends, evaluating their potential impact on the organization Enforce ServiceNow license management & governance (e.g. User, App, API Usage, Custom Tables, etc.) Qualifications Required Qualifications: 16 years with HS Diploma, 14 years AS/AA degree, 12 years with BS/BA degree, 10 years with MS/MA, 7 years with PhD A DoD TS/SCI clearance is required DoDD 8570.01-M IAT II Desired Qualifications: 5+ years of experience as a ServiceNow Administrator, with a proven track record of successful implementations and management ServiceNow Certified System Administrator (CSA) certification; Additional ServiceNow certifications (e.g. Certified Implementation Specialist) Experience with ServiceNow modules such as ITSM, ITOM, HAM/SAM Experience with ServiceNow integration tools and APIs Experience with ServiceNow On-Prem instance implementation, management, and troubleshooting Knowledge of database management and SQL (MariaDB) Strong understanding of ITIL processes and ServiceNow best practices Proficiency in ServiceNow scripting languages (JavaScript, GlideScript) and web technologies (HTML, CSS, AJAX) Excellent analytical and problem-solving skills, with strong attention to detail Outstanding communication and interpersonal skills, with the ability to collaborate effectively with technical and non-technical stakeholders Target Salary Range: $104,000 - $166,000. EEO:
Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.
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