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Peraton

SITEC - ServiceNow Engineer - MacDill AFB

Peraton, Tampa, Florida, us, 33646

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Required Qualifications

12 years with HS degree, 10 years with AS/AA degree, or 8 years with BS/BA, 6 years with MS/MA, 3 years with PhD

DoD TS/SCI clearance or above

DoD 8570 IAT II Certification

Desired Qualifications

5 - 10 years of ServiceNow development and administration experience

ServiceNow Certified System Administrator

Experience with ServiceNow On-Prem instance implementation, management, and troubleshooting

Experience in Linux/Red Hat

Knowledge of database management and SQL (MariaDB)

Strong knowledge of ITIL processes

Proficiency in ServiceNow scripting languages (JavaScript, GlideScript) and web technologies (HTML, CSS, AJAX)

Experience with ServiceNow Discovery and CMDB architecture

Agile development and change management experience

Peraton requires Systems Engineers to support the Special Operation Command Information Technology Enterprise Contract (SITEC) – 3 EOM. This position is located at MacDill AFB in Florida.

The purpose of the Special Operations Forces Information Technology Enterprise Contract (SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide USSOCOM, its Component Commands, its Theater Special Operations Commands (TSOCs), and its deployed forces with Operations and Maintenance (O&M) services to maintain Network Operations (NetOps); maintain systems and network infrastructure; provide end user and common device support; provide configuration, change, license, and asset management; conduct training, and perform Install, Move, Add, Change (IMACs) services. The responsibilities and tasks associated with each requirement play a pivotal role to USSOCOM, the CIO/J6 organization, and ultimately the end-user who operate around the globe 24x7x365.

We are seeking an experienced ServiceNow Engineer to enhance and evolve our ServiceNow platform at USSOCOM. The ideal candidate will possess extensive knowledge of ServiceNow capabilities and will be responsible for optimizing system performance, implementing best practices. This role is instrumental in delivering robust ServiceNow capabilities across multiple functional areas, especially within the context of a fast-paced, highly reliable Special Operations Forces environment.

Responsibilities

Design, develop, and deploy scalable solutions in ServiceNow aligned with ITIL-based processes.

Build/maintain modules and experience with:

Integration of ITSM, ITOM, HAM/SAM

Integration Hub

User Access Management and Access Review Workflows

Experience with patching, upgrading/installing plugins

Interconnectivity of systems and databases

Collaborate with cross-functional teams to gather requirements and translate them into effective ServiceNow solutions.

Implement automated workflows, business rules, and scripts.

Maintain ServiceNow integrations and ensure platform stability and data integrity.

Support platform upgrades and release readiness activities.

Ensure alignment with security, compliance, and audit requirements.

Produce user documentation and training materials as needed.

Stay current with ServiceNow innovations and drive adoption of best practices.

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