Blue Bird
Supplier Recovery Coordinator & Systems Administrator
Blue Bird, Fort Valley, Georgia, United States, 31030
Overview
Blue Bird (NASDAQ: BLBD) is recognized as a technology leader and innovator of school buses since its founding in 1927. Our dedicated team members design, engineer and manufacture school buses with a singular focus on safety, reliability, and durability. School buses carry the most precious cargo in the world – 25 million children twice a day – making them the most trusted mode of student transportation. The company is the proven leader in low- and zero-emission school buses with more than 25,000 propane, natural gas, and electric powered buses sold. Blue Bird is transforming the student transportation industry through cleaner energy solutions. For more information on Blue Bird"s complete product and service portfolio, visit www.blue-bird.com.
JOB SUMMARY Reporting to the Warranty Manager, this role is responsible for managing the supplier warranty process to maximize supplier reimbursement for Blue Bird incurred warranty expense due to supplier defects and part failures. Additional responsibilities include, but not limited to, maintaining and updating the warranty and systems software, processing warranty claims and other warranty related tasks.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Manage the supplier warranty recovery process
Manage all supplier warranty claims
Manage the warranty part return process
Create and maintain supplier warranty KPI metrics
Create ad-hoc warranty data analysis to communicate findings clearly and concisely
Maintain and update tables within warranty software management system
Develop basic coding to create warranty metric reporting within QlikSense application
Administer the Blue Bird warranty policies and procedures fairly and consistently with the dealers, service centers, suppliers and customers
Perform other duties as assigned
KNOWLEDGE, SKILLS AND ABILITIES FOR SUCCESS
Effective written and verbal communication skills
Ability to interact with suppliers in a professional manner working through difficult and sensitive financial discussions
Skilled in negotiation and collaboration
Skilled in Microsoft Excel (creating complicated formulas, macros and data visualization)
Basic knowledge of database management
Previous experience using QlikSense or QlikView
Excellent oral and written communication
Proficient in Microsoft Office including Word, Excel, Power Point, Outlook
Aptitude to learn proprietary systems quickly
BASIC EDUCATION AND EXPERIENCE REQUIRED
High School Diploma or GED
Two years previous automotive administrative work
All candidates must be a U.S. citizen or permanent resident. Candidates must be authorized to work in the United States and will be required to provide proof of employment eligibility at the time of hire.
PREFERRED EXPERIENCE
Experience in development and coding highly desired
Bachelor’s degree or equivalent experience
Knowledge of Blue Bird school/activity bus products, systems and components
WE VALUE
Ability to anticipate and understand customer needs and provide guidance
Excellent interpersonal and customer relationship skills to handle difficult and sensitive matters.
Strong project management skills. Exposure to difficult or complex projects a plus.
Ability to influence stakeholders
Effective communication and ability to communicate complex details in a clear manner.
Flexible workspaces and work hours that help you unleash the best you.
Working in a collaborative team and balancing the needs of individual stakeholders while delivering corporate objectives.
INCLUDES
Continued Professional Development
Benefits including medical, dental and eye insurance, 14 paid holidays, vacation time and 401k with match
*The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Blue Bird is an equal opportunity employer and makes employment decisions on the basis of merit. We strive to have the best available talent in every job based on the Knowledge, Skills and Abilities each person brings. Blue Bird is committed to compliance with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in Company operations and prohibits unlawful discrimination in all forms.
All candidates must be a U.S. citizen or permanent resident. Candidates must be authorized to work in the United States and will be required to provide proof of employment eligibility at the time of hire.
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JOB SUMMARY Reporting to the Warranty Manager, this role is responsible for managing the supplier warranty process to maximize supplier reimbursement for Blue Bird incurred warranty expense due to supplier defects and part failures. Additional responsibilities include, but not limited to, maintaining and updating the warranty and systems software, processing warranty claims and other warranty related tasks.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Manage the supplier warranty recovery process
Manage all supplier warranty claims
Manage the warranty part return process
Create and maintain supplier warranty KPI metrics
Create ad-hoc warranty data analysis to communicate findings clearly and concisely
Maintain and update tables within warranty software management system
Develop basic coding to create warranty metric reporting within QlikSense application
Administer the Blue Bird warranty policies and procedures fairly and consistently with the dealers, service centers, suppliers and customers
Perform other duties as assigned
KNOWLEDGE, SKILLS AND ABILITIES FOR SUCCESS
Effective written and verbal communication skills
Ability to interact with suppliers in a professional manner working through difficult and sensitive financial discussions
Skilled in negotiation and collaboration
Skilled in Microsoft Excel (creating complicated formulas, macros and data visualization)
Basic knowledge of database management
Previous experience using QlikSense or QlikView
Excellent oral and written communication
Proficient in Microsoft Office including Word, Excel, Power Point, Outlook
Aptitude to learn proprietary systems quickly
BASIC EDUCATION AND EXPERIENCE REQUIRED
High School Diploma or GED
Two years previous automotive administrative work
All candidates must be a U.S. citizen or permanent resident. Candidates must be authorized to work in the United States and will be required to provide proof of employment eligibility at the time of hire.
PREFERRED EXPERIENCE
Experience in development and coding highly desired
Bachelor’s degree or equivalent experience
Knowledge of Blue Bird school/activity bus products, systems and components
WE VALUE
Ability to anticipate and understand customer needs and provide guidance
Excellent interpersonal and customer relationship skills to handle difficult and sensitive matters.
Strong project management skills. Exposure to difficult or complex projects a plus.
Ability to influence stakeholders
Effective communication and ability to communicate complex details in a clear manner.
Flexible workspaces and work hours that help you unleash the best you.
Working in a collaborative team and balancing the needs of individual stakeholders while delivering corporate objectives.
INCLUDES
Continued Professional Development
Benefits including medical, dental and eye insurance, 14 paid holidays, vacation time and 401k with match
*The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Blue Bird is an equal opportunity employer and makes employment decisions on the basis of merit. We strive to have the best available talent in every job based on the Knowledge, Skills and Abilities each person brings. Blue Bird is committed to compliance with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in Company operations and prohibits unlawful discrimination in all forms.
All candidates must be a U.S. citizen or permanent resident. Candidates must be authorized to work in the United States and will be required to provide proof of employment eligibility at the time of hire.
#LI-Onsite
#J-18808-Ljbffr