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Retrieved from the description. Base pay range
$25.00/hr - $32.00/hr Description POSITION SUMMARY: Primary duty is to provide an excellent customer experience, with immediate and precise support on all technical issues related to laptops, desktops, and mobile devices. Provide support for software, hardware and networking for desktops, laptops and mobile devices. Install software on computers. Install or replace computer hardware and peripherals (i.e., computers, mobile devices and printers). Perform initial troubleshooting on computer-related equipment; arrange for additional support as needed. Conduct routine maintenance on computers and peripherals. Participate in planning and implementation of computer upgrades, enhancements and expansions. Provide support by identifying, investigating and researching customer questions and problems. Repair hardware or coordinate the repair of hardware devices. Provide training and follow-up as appropriate. Log activities within ticketing system for tracking. Schedule and provide training sessions as appropriate to meet customer needs. Maintain inventory of computer related hardware and software. Work collaboratively with department technical liaisons to resolve customer issues. Provide follow-up on problems or escalation. Maintain a high degree of professionalism in actions, demeanor and dress. Ensure that up-to-date support and troubleshooting information is available for customers to reference. Ensure customer satisfaction throughout the service delivery transaction. Perform other duties as assigned. Skills Desktop Windows 10 Troubleshooting Active Directory Hardware Customer service Mobile device Office 365 Technical support SCCM A/V Intune Mac Executive Support Additional Skills & Qualifications Bachelor's degree in computer science or applicable work experience 3+ years of IT support experience Proven track record in an enterprise-level technical support role for at least three years, providing various hardware/software troubleshooting. Extensive knowledge of Windows 10; Microsoft Office including Project and Visio. Experience with endpoint management software platforms, desktop provisioning technologies like SCCM, PXE, and JAMF. Willing to be flexible with scheduled days and hours with reasonable notice as needed during operations. Self-starter able to work with minimal direction. Customer-centric attitude to support and instruct customers to provide efficient resolution of complex problems. Able to quickly assess situations and adapt to dynamic priorities. High availability, business-hours availability and support required Ability to earn trust, maintain positive and professional relationships, and strengthen our culture of inclusion. Pay And Benefits The pay range for this position is $25.00 - $32.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Bolingbrook, IL. Application Deadline This position is anticipated to close on Oct 17, 2025. >About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems And TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology Industries
Software Development Referrals increase your chances of interviewing at Jobs via Dice by 2x Get notified about new Desktop Support Specialist jobs in Bolingbrook, IL. Oak Brook, IL $70,000 - $80,000 1 week ago
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Retrieved from the description. Base pay range
$25.00/hr - $32.00/hr Description POSITION SUMMARY: Primary duty is to provide an excellent customer experience, with immediate and precise support on all technical issues related to laptops, desktops, and mobile devices. Provide support for software, hardware and networking for desktops, laptops and mobile devices. Install software on computers. Install or replace computer hardware and peripherals (i.e., computers, mobile devices and printers). Perform initial troubleshooting on computer-related equipment; arrange for additional support as needed. Conduct routine maintenance on computers and peripherals. Participate in planning and implementation of computer upgrades, enhancements and expansions. Provide support by identifying, investigating and researching customer questions and problems. Repair hardware or coordinate the repair of hardware devices. Provide training and follow-up as appropriate. Log activities within ticketing system for tracking. Schedule and provide training sessions as appropriate to meet customer needs. Maintain inventory of computer related hardware and software. Work collaboratively with department technical liaisons to resolve customer issues. Provide follow-up on problems or escalation. Maintain a high degree of professionalism in actions, demeanor and dress. Ensure that up-to-date support and troubleshooting information is available for customers to reference. Ensure customer satisfaction throughout the service delivery transaction. Perform other duties as assigned. Skills Desktop Windows 10 Troubleshooting Active Directory Hardware Customer service Mobile device Office 365 Technical support SCCM A/V Intune Mac Executive Support Additional Skills & Qualifications Bachelor's degree in computer science or applicable work experience 3+ years of IT support experience Proven track record in an enterprise-level technical support role for at least three years, providing various hardware/software troubleshooting. Extensive knowledge of Windows 10; Microsoft Office including Project and Visio. Experience with endpoint management software platforms, desktop provisioning technologies like SCCM, PXE, and JAMF. Willing to be flexible with scheduled days and hours with reasonable notice as needed during operations. Self-starter able to work with minimal direction. Customer-centric attitude to support and instruct customers to provide efficient resolution of complex problems. Able to quickly assess situations and adapt to dynamic priorities. High availability, business-hours availability and support required Ability to earn trust, maintain positive and professional relationships, and strengthen our culture of inclusion. Pay And Benefits The pay range for this position is $25.00 - $32.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Bolingbrook, IL. Application Deadline This position is anticipated to close on Oct 17, 2025. >About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems And TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology Industries
Software Development Referrals increase your chances of interviewing at Jobs via Dice by 2x Get notified about new Desktop Support Specialist jobs in Bolingbrook, IL. Oak Brook, IL $70,000 - $80,000 1 week ago
#J-18808-Ljbffr