TEKsystems
Overview
POSITION SUMMARY: Primary duty is to provide an excellent customer experience, the support should be immediate and precise on all technical issues related to Laptops/Desktops/Mobile Devices. Provides support for software, hardware and networking support for desktops, laptops and mobile devices. Installs software on computers. Install or replaces computer hardware and peripherals (i.e. computers, mobile devices and printers). Performs initial troubleshooting on computer-related equipment; arranges for additional support as needed. Conducts routine maintenance on computers and peripherals. Participates in the planning and implementation of computer upgrades, enhancements and expansions. Provides support by identifying, investigating and researching customer questions and problems. Repairs hardware or coordinates the repair of hardware devices. Provide training and follow-up as appropriate. Logs activities within ticketing system for tracking. Schedules and provides training sessions as appropriate to meet customer needs. Maintains inventory of computer related hardware and software. Work collaboratively with department technical liaisons to resolve customer issues. Provides follow-up on problems or escalation. Maintains a high degree of professionalism in actions, demeanor and dress. Ensure that up-to-date support and troubleshooting information is available for customers to reference. Ensures customer satisfaction throughout the service delivery transaction. Performs other duties as assigned.
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POSITION SUMMARY: Primary duty is to provide an excellent customer experience, the support should be immediate and precise on all technical issues related to Laptops/Desktops/Mobile Devices. Provides support for software, hardware and networking support for desktops, laptops and mobile devices. Installs software on computers. Install or replaces computer hardware and peripherals (i.e. computers, mobile devices and printers). Performs initial troubleshooting on computer-related equipment; arranges for additional support as needed. Conducts routine maintenance on computers and peripherals. Participates in the planning and implementation of computer upgrades, enhancements and expansions. Provides support by identifying, investigating and researching customer questions and problems. Repairs hardware or coordinates the repair of hardware devices. Provide training and follow-up as appropriate. Logs activities within ticketing system for tracking. Schedules and provides training sessions as appropriate to meet customer needs. Maintains inventory of computer related hardware and software. Work collaboratively with department technical liaisons to resolve customer issues. Provides follow-up on problems or escalation. Maintains a high degree of professionalism in actions, demeanor and dress. Ensure that up-to-date support and troubleshooting information is available for customers to reference. Ensures customer satisfaction throughout the service delivery transaction. Performs other duties as assigned.
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