Smith Seckman Reid, Inc
Overview
A leading comprehensive engineering design and consulting firm, SSR provides innovative solutions for clients with facility and infrastructure challenges. SSR has multiple locations across the US and partners with clients to deliver advanced solutions. SSR is committed to opportunities and benefits promoting well-being, professional growth, and community involvement. Position
The Desktop Support II provides technical support to end users of local area networks and workstations in multiple locations. Responds to, troubleshoots, and corrects issues related to local area networks and workstations. Trains and assists Desktop Support I and assists Network Administrator as needed. Essential Functions
Configures, installs, updates, and maintains Local Area Network software and hardware Provides Helpdesk Tier I and Tier II level support of Windows Active Directory, Outlook, Microsoft Office, VoIP, TCP/IP, and remote access/VPN Monitors systems and escalates warnings and alerts to the proper team members for resolution Verifies and maintains iHelp tickets submitted within the company’s ticketing system Responds promptly to user needs and questions related to software and hardware Provides user training on software applications and remote network accessibility Organizes and maintains information concerning network and workstations Supports software programs including Microsoft Office, Windows Server, Windows Professional, and security software Supports hardware including Dell servers, laptops and desktops, video conferencing, mobile devices, plotters, and Unified Messaging Sets up and troubleshoots mobile devices such as company tablets and cell phones Assists in defining and designing enhancements for company applications Analyzes user requirements and procedures to automate or improve existing systems; reviews system capabilities, workflow, and scheduling limitations; may analyze or recommend software Performs backup data retrieval as needed Performs other duties or responsibilities as assigned Knowledge, Skills, and Abilities
Knowledge Thorough knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook) and web browser applications Familiarity with the internet and installation of Windows operating systems and software Knowledge of supporting computers, loading drivers, and configuring stable systems Knowledge of researching and troubleshooting computer errors General knowledge of DNS and DHCP and creating file share structures General knowledge of internet protocols Skills and Abilities Customer focus and ability to build trusted relationships Interpersonal skills and effective collaboration Ability to understand information and direction, written and verbal Written communication skills with proper grammar and punctuation Clear speech and articulation Detail-oriented with accuracy and thoroughness Judgment and decision-making skills Technical writing skills to summarize and explain technical information Minimum Qualifications
Associates degree or equivalent experience 5 years of IT Helpdesk or Desktop Support experience A+ / Network+ certification MCSE certification or training preferred but not required Physical Demands
The physical demands described here are representative of those that must be met to perform the essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequently use a computer for several hours at a time Occasionally move about inside the office to access equipment Frequently position self to set up/access equipment by standing and stooping Occasionally lift up to 50 pounds Work Environment
Indoors in a normal office environment with possible exposure to noise, lighting variations, fumes, or dust. Occasional overnight travel may be required. Equal Opportunity Employer
SSR is an Equal Opportunity / Affirmative Action Employer. EOE Disability/Veteran. Our mission is to make a positive difference for our clients, colleagues, and communities.
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A leading comprehensive engineering design and consulting firm, SSR provides innovative solutions for clients with facility and infrastructure challenges. SSR has multiple locations across the US and partners with clients to deliver advanced solutions. SSR is committed to opportunities and benefits promoting well-being, professional growth, and community involvement. Position
The Desktop Support II provides technical support to end users of local area networks and workstations in multiple locations. Responds to, troubleshoots, and corrects issues related to local area networks and workstations. Trains and assists Desktop Support I and assists Network Administrator as needed. Essential Functions
Configures, installs, updates, and maintains Local Area Network software and hardware Provides Helpdesk Tier I and Tier II level support of Windows Active Directory, Outlook, Microsoft Office, VoIP, TCP/IP, and remote access/VPN Monitors systems and escalates warnings and alerts to the proper team members for resolution Verifies and maintains iHelp tickets submitted within the company’s ticketing system Responds promptly to user needs and questions related to software and hardware Provides user training on software applications and remote network accessibility Organizes and maintains information concerning network and workstations Supports software programs including Microsoft Office, Windows Server, Windows Professional, and security software Supports hardware including Dell servers, laptops and desktops, video conferencing, mobile devices, plotters, and Unified Messaging Sets up and troubleshoots mobile devices such as company tablets and cell phones Assists in defining and designing enhancements for company applications Analyzes user requirements and procedures to automate or improve existing systems; reviews system capabilities, workflow, and scheduling limitations; may analyze or recommend software Performs backup data retrieval as needed Performs other duties or responsibilities as assigned Knowledge, Skills, and Abilities
Knowledge Thorough knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook) and web browser applications Familiarity with the internet and installation of Windows operating systems and software Knowledge of supporting computers, loading drivers, and configuring stable systems Knowledge of researching and troubleshooting computer errors General knowledge of DNS and DHCP and creating file share structures General knowledge of internet protocols Skills and Abilities Customer focus and ability to build trusted relationships Interpersonal skills and effective collaboration Ability to understand information and direction, written and verbal Written communication skills with proper grammar and punctuation Clear speech and articulation Detail-oriented with accuracy and thoroughness Judgment and decision-making skills Technical writing skills to summarize and explain technical information Minimum Qualifications
Associates degree or equivalent experience 5 years of IT Helpdesk or Desktop Support experience A+ / Network+ certification MCSE certification or training preferred but not required Physical Demands
The physical demands described here are representative of those that must be met to perform the essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequently use a computer for several hours at a time Occasionally move about inside the office to access equipment Frequently position self to set up/access equipment by standing and stooping Occasionally lift up to 50 pounds Work Environment
Indoors in a normal office environment with possible exposure to noise, lighting variations, fumes, or dust. Occasional overnight travel may be required. Equal Opportunity Employer
SSR is an Equal Opportunity / Affirmative Action Employer. EOE Disability/Veteran. Our mission is to make a positive difference for our clients, colleagues, and communities.
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