Arete Technologies, Inc.
Desktop Support Manager
Arete Technologies, Inc., Little Rock, Arkansas, United States, 72208
Arete Technologies, Inc. offers innovative consulting and outsourcing services to bridge the gap between requirements and outputs of various companies worldwide. We provide global deliverables with a focus on paramount services and cost-saving solutions to clients.
We understand business requirements in the present corporate scenario and aspire to provide world-class services, enabling organizations to grow while maintaining work-life balance. Our team has over 30 years of experience in IT consulting and staffing, operating on a 24/7 model to provide affordable professionals with satisfaction assurance for both consultants and clients.
Job Description
The Technical Lead/Project Manager will provide hands-on end-user desktop/laptop/peripheral device support and overall project management. Description: Additional qualifications include: Working knowledge of PC imaging Operational knowledge of Windows 7/8/8.1/10 operating systems Active Directory Experienced in Microsoft Office Suite File and print management Cisco Switch setup and troubleshooting Remote Access Management (LogMeIn) Wireless communications (including wireless device provisioning and data restore) PC application support General Responsibilities: As Program Manager: Manages, coordinates, and establishes priorities for the complete life-cycle of projects, including planning, design, programming, testing, and implementation of business solutions. Drives the entire effort from start to finish, ensuring the program is completed on schedule and meets business, technical, and quality requirements. Tests, maintains, and monitors computer programs and systems, including coordinating installation and linking computer systems to increase compatibility and share information. Expands or modifies systems to serve new purposes or improve workflow and determines computer software or hardware needed to set up or alter the system. As Technical Lead: Meets with customers to compile, identify, and determine job specifications for new processes, updates, and modifications to existing programs and systems. Installs, configures, troubleshoots, and maintains PC hardware and desktop software. Provides expert-level escalation and technical leadership, supporting and maintaining customer software and systems, including servers, workstations, and software. Supports Microsoft operating systems, especially Windows 7/8/8.1/10, and Windows Server 2008, 2012. Manages user, group, and computer creation within a Microsoft Active Directory environment and provides support on maintaining and configuring Microsoft Active Directory Group Policies. Performs system maintenance activities and learns to assist in managing Cloud Computing Environment (Office 365). Assists users with setting up and operating workplace mobile devices. Position Summary The Technical Lead/Program Manager will provide program, manager, and end-user support, managing and coordinating projects, including planning, design, programming, testing, and implementation of business solutions. The position will also provide end-users with assistance in solving computer-related problems.
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The Technical Lead/Project Manager will provide hands-on end-user desktop/laptop/peripheral device support and overall project management. Description: Additional qualifications include: Working knowledge of PC imaging Operational knowledge of Windows 7/8/8.1/10 operating systems Active Directory Experienced in Microsoft Office Suite File and print management Cisco Switch setup and troubleshooting Remote Access Management (LogMeIn) Wireless communications (including wireless device provisioning and data restore) PC application support General Responsibilities: As Program Manager: Manages, coordinates, and establishes priorities for the complete life-cycle of projects, including planning, design, programming, testing, and implementation of business solutions. Drives the entire effort from start to finish, ensuring the program is completed on schedule and meets business, technical, and quality requirements. Tests, maintains, and monitors computer programs and systems, including coordinating installation and linking computer systems to increase compatibility and share information. Expands or modifies systems to serve new purposes or improve workflow and determines computer software or hardware needed to set up or alter the system. As Technical Lead: Meets with customers to compile, identify, and determine job specifications for new processes, updates, and modifications to existing programs and systems. Installs, configures, troubleshoots, and maintains PC hardware and desktop software. Provides expert-level escalation and technical leadership, supporting and maintaining customer software and systems, including servers, workstations, and software. Supports Microsoft operating systems, especially Windows 7/8/8.1/10, and Windows Server 2008, 2012. Manages user, group, and computer creation within a Microsoft Active Directory environment and provides support on maintaining and configuring Microsoft Active Directory Group Policies. Performs system maintenance activities and learns to assist in managing Cloud Computing Environment (Office 365). Assists users with setting up and operating workplace mobile devices. Position Summary The Technical Lead/Program Manager will provide program, manager, and end-user support, managing and coordinating projects, including planning, design, programming, testing, and implementation of business solutions. The position will also provide end-users with assistance in solving computer-related problems.
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