F2Onsite
Desktop Support Technician - Contract to Hire Opportunity
F2Onsite, New York, New York, us, 10261
Desktop Support Technician - Contract to Hire Opportunity
Onsite Desktop Support Technician - NYC, NY. Contract to Hire Opportunity. Start Date - ASAP. Monday-Friday with shift system covering 7-6. Technician working staggered shift 7am, 8am or 9am.
Key Accountabilities
Provide IT support to all users in the Americas.
Support through phone/email/service tickets to front and back office users on desktop issues.
Install, upgrade, support and troubleshoot Windows operating systems, computer hardware and authorized peripheral equipment and across a range of authorized software applications.
Perform general preventative maintenance.
Assist facility matters when needed including moves, adds, and changes.
Raise, update and close all support tickets regularly and promptly.
Participate and implement in global projects.
Provide on site and remote support.
Communicate with team members regarding issues, procedures, and documentation.
Knowledge
In depth knowledge of Windows desktop technologies.
In depth knowledge of Desktop and laptop hardware.
Intermediate knowledge of TCP/IP, DNS and internetworking technology.
Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook).
Knowledge of server, voice & communications infrastructure.
Knowledge of various operating systems (e.g. Windows, Linux, Apple).
Knowledge of audio and video conferencing technologies.
Knowledge of common market data applications and services.
Relevant industry certifications may include Microsoft MCP, MCSA or individual Microsoft specialist training such as Excel, Word, PowerPoint, Outlook or ITSM products.
Proficient with Apple products (Mac, iPad, iPhone).
Experience
Associate’s Degree in Computer Science, related field or equivalent experience.
Minimum 5 years Desktop Support experience, preferably within a financial services organization.
Special Job Requirements
Flexible hours – Shift system covering 7-6. Technician working staggered shift 7am, 8am or 9am.
Occasional afterhours and weekend work as needed.
Competencies
Customer Service – Strives for high levels of customer satisfaction. Going out of our way to be helpful and pleasant to customers.
Efficiency – Plans ahead, manages time efficiently, is punctual, is cost conscious and constantly thinking of better ways to do things.
Quality of Work – Pays attention to detail, checks own work for accuracy and quality and takes personal responsibility for achieving quality standards. Sets goals and targets for self which improve upon previous performance and constantly strive to exceed existing quality and service standards.
Additional Information
All candidates are encouraged to apply, but many positions require a strict drug and background check by our customers.
F2OnSite supports and adheres to all state laws regarding background checks.
This position requires specific work hours to be adhered to. Typically the work hours are not flexible, so you must be able available to work during those hours.
Company Description F2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states. F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies – including installations, migrations, deployments and break/fix. Learn more at F2onsite.com. Our focus is hardware: desktops, laptops, servers, printers, POS systems, and LCDs. We have hundreds of team members across the US who work onsite at customer locations – providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems. We close thousands of service calls each week, and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more.
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Key Accountabilities
Provide IT support to all users in the Americas.
Support through phone/email/service tickets to front and back office users on desktop issues.
Install, upgrade, support and troubleshoot Windows operating systems, computer hardware and authorized peripheral equipment and across a range of authorized software applications.
Perform general preventative maintenance.
Assist facility matters when needed including moves, adds, and changes.
Raise, update and close all support tickets regularly and promptly.
Participate and implement in global projects.
Provide on site and remote support.
Communicate with team members regarding issues, procedures, and documentation.
Knowledge
In depth knowledge of Windows desktop technologies.
In depth knowledge of Desktop and laptop hardware.
Intermediate knowledge of TCP/IP, DNS and internetworking technology.
Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook).
Knowledge of server, voice & communications infrastructure.
Knowledge of various operating systems (e.g. Windows, Linux, Apple).
Knowledge of audio and video conferencing technologies.
Knowledge of common market data applications and services.
Relevant industry certifications may include Microsoft MCP, MCSA or individual Microsoft specialist training such as Excel, Word, PowerPoint, Outlook or ITSM products.
Proficient with Apple products (Mac, iPad, iPhone).
Experience
Associate’s Degree in Computer Science, related field or equivalent experience.
Minimum 5 years Desktop Support experience, preferably within a financial services organization.
Special Job Requirements
Flexible hours – Shift system covering 7-6. Technician working staggered shift 7am, 8am or 9am.
Occasional afterhours and weekend work as needed.
Competencies
Customer Service – Strives for high levels of customer satisfaction. Going out of our way to be helpful and pleasant to customers.
Efficiency – Plans ahead, manages time efficiently, is punctual, is cost conscious and constantly thinking of better ways to do things.
Quality of Work – Pays attention to detail, checks own work for accuracy and quality and takes personal responsibility for achieving quality standards. Sets goals and targets for self which improve upon previous performance and constantly strive to exceed existing quality and service standards.
Additional Information
All candidates are encouraged to apply, but many positions require a strict drug and background check by our customers.
F2OnSite supports and adheres to all state laws regarding background checks.
This position requires specific work hours to be adhered to. Typically the work hours are not flexible, so you must be able available to work during those hours.
Company Description F2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states. F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies – including installations, migrations, deployments and break/fix. Learn more at F2onsite.com. Our focus is hardware: desktops, laptops, servers, printers, POS systems, and LCDs. We have hundreds of team members across the US who work onsite at customer locations – providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems. We close thousands of service calls each week, and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more.
#J-18808-Ljbffr