Ncontracts
Ncontracts is seeking a Desktop Support Technician to join our IT team. In this role, you will deliver comprehensive technical support to our growing organization, ensuring seamless technology operations for all employees across hardware, software, and infrastructure systems.
Position Summary:
You'll provide on-site technical support at our Nashville headquarters and remote support to distributed team members, managing Windows and macOS environments, Microsoft 365 applications, and troubleshooting network connectivity issues. Key Responsibilities: Provide on-site technical support at Nashville HQ during business hours (8x5 schedule) Deliver remote support to distributed team members across multiple time zones Install, configure, and maintain end-user computing devices (laptops, desktops, mobile devices) Manage Windows and macOS environments including system updates and security patches Support Microsoft 365 applications, collaboration tools, and productivity software Troubleshoot network connectivity issues and coordinate with network vendors Maintain inventory of IT assets and equipment lifecycle management Image and deploy new employee workstations using standardized configurations Provide technical support for conference rooms, AV equipment, and collaboration tools Document support procedures and maintain knowledge base articles Escalate complex technical issues to appropriate teams or vendors Support security initiatives including endpoint protection and compliance scanning Assist with IT onboarding and offboarding processes Required Qualifications: 3+ years of experience in IT support or help desk environments Associate degree in Information Technology or equivalent experience Strong knowledge of Windows 10/11 and macOS operating systems Experience with Microsoft 365 administration and troubleshooting Understanding of networking fundamentals (TCP/IP, DNS, DHCP) Hardware troubleshooting skills for desktops, laptops, and mobile devices Excellent customer service and communication skills Ability to work independently and prioritize multiple support requests Experience with IT service management tools (ServiceNow, SolarWinds, Jira Service Management, etc.) Preferred Qualifications: Professional certifications (CompTIA A+, Network+, Microsoft certifications) Experience with endpoint management tools (Microsoft Intune, JAMF) Knowledge of Active Directory and group policy management Understanding of cybersecurity best practices for endpoint protection Experience supporting remote workforce and collaboration technologies ITIL Foundation certification or familiarity with ITIL processes WE OFFER: A fun, fast-paced work environment Responsible PTO Plan that meets or exceeds state and local medical and family leave laws 11 paid holidays Community and social events to keep you connected and engaged Mental Health Benefits Medical, Dental and Vision insurance Company-paid Group Life Insurance, Short- and Long-Term Disability Flexible Spending Account & Health Savings Account Aflac Benefits – Critical Illness, Cancer Protection, & Hospital Choice Pet Insurance 401 (k) with company match with eligibility on Day 1 of employment 2 Paid Volunteer Time Off Days And much more! Compensation Information:
Pursuant to state and local law disclosure requirements, the pay range for this role, with final offer amount dependent on education, skills, experience and location is $60,000 to $65,000 per year. AAP/EEO Statement:
Ncontracts provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
#J-18808-Ljbffr
You'll provide on-site technical support at our Nashville headquarters and remote support to distributed team members, managing Windows and macOS environments, Microsoft 365 applications, and troubleshooting network connectivity issues. Key Responsibilities: Provide on-site technical support at Nashville HQ during business hours (8x5 schedule) Deliver remote support to distributed team members across multiple time zones Install, configure, and maintain end-user computing devices (laptops, desktops, mobile devices) Manage Windows and macOS environments including system updates and security patches Support Microsoft 365 applications, collaboration tools, and productivity software Troubleshoot network connectivity issues and coordinate with network vendors Maintain inventory of IT assets and equipment lifecycle management Image and deploy new employee workstations using standardized configurations Provide technical support for conference rooms, AV equipment, and collaboration tools Document support procedures and maintain knowledge base articles Escalate complex technical issues to appropriate teams or vendors Support security initiatives including endpoint protection and compliance scanning Assist with IT onboarding and offboarding processes Required Qualifications: 3+ years of experience in IT support or help desk environments Associate degree in Information Technology or equivalent experience Strong knowledge of Windows 10/11 and macOS operating systems Experience with Microsoft 365 administration and troubleshooting Understanding of networking fundamentals (TCP/IP, DNS, DHCP) Hardware troubleshooting skills for desktops, laptops, and mobile devices Excellent customer service and communication skills Ability to work independently and prioritize multiple support requests Experience with IT service management tools (ServiceNow, SolarWinds, Jira Service Management, etc.) Preferred Qualifications: Professional certifications (CompTIA A+, Network+, Microsoft certifications) Experience with endpoint management tools (Microsoft Intune, JAMF) Knowledge of Active Directory and group policy management Understanding of cybersecurity best practices for endpoint protection Experience supporting remote workforce and collaboration technologies ITIL Foundation certification or familiarity with ITIL processes WE OFFER: A fun, fast-paced work environment Responsible PTO Plan that meets or exceeds state and local medical and family leave laws 11 paid holidays Community and social events to keep you connected and engaged Mental Health Benefits Medical, Dental and Vision insurance Company-paid Group Life Insurance, Short- and Long-Term Disability Flexible Spending Account & Health Savings Account Aflac Benefits – Critical Illness, Cancer Protection, & Hospital Choice Pet Insurance 401 (k) with company match with eligibility on Day 1 of employment 2 Paid Volunteer Time Off Days And much more! Compensation Information:
Pursuant to state and local law disclosure requirements, the pay range for this role, with final offer amount dependent on education, skills, experience and location is $60,000 to $65,000 per year. AAP/EEO Statement:
Ncontracts provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
#J-18808-Ljbffr