Custom Computer Specialists
Senior K-12 Support Technician
Custom Computer Specialists, Stoughton, Massachusetts, us, 02072
Overview
The Senior Technician provides advanced technical support for all end-user devices, including desktops, laptops, tablets, peripherals, and classroom technologies, across a K-12 school district. This position ensures timely resolution of IT issues, leads device rollouts, mentors junior technicians, and supports key technology initiatives that enhance teaching and learning. Responsibilities
Provide Tier 2 support for desktops, laptops, mobile devices, and peripheral equipment. Troubleshoot complex hardware, software, and connectivity issues in a timely and professional manner. Install, configure, and maintain end-user devices across multiple school sites. Manage endpoint devices using MDM tools such as Jamf, Intune, or Google Admin Console. Deploy and maintain images and software using tools like SCCM, MDT, or similar. Maintain inventory records, asset tags, and ensure devices are properly tracked and secured. Provide on-site and remote support to teachers, staff, and students. Create and deliver training or documentation for end users. Assist with onboarding new staff and configuring their devices and access. Perform basic network troubleshooting (Wi-Fi, VLANs, IP addressing). Support integration with directory services such as Active Directory and Google Workspace. Collaborate with the Systems Administrator and Network Engineer for escalated support issues. Perform other job-related duties as assigned Qualifications
Associates degree or higher in Information Technology or related field (or equivalent experience). 35 years of progressively responsible experience in desktop support, preferably in a K12 or public sector environment. Strong working knowledge of:
Windows 10/11, macOS, and Chrome OS MDM solutions and imaging tools Common educational platforms (Google Workspace, Microsoft 365, LMS tools)
Certifications such as CompTIA A+, Network+, Microsoft Certified, or Google IT Support. MEASUREMENTS
Client contract renewal / Customer Satisfaction rating. Technical Certifications 230 days/billable/year (fulfillment of contract) Regularly scheduled account updates to Manager.
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The Senior Technician provides advanced technical support for all end-user devices, including desktops, laptops, tablets, peripherals, and classroom technologies, across a K-12 school district. This position ensures timely resolution of IT issues, leads device rollouts, mentors junior technicians, and supports key technology initiatives that enhance teaching and learning. Responsibilities
Provide Tier 2 support for desktops, laptops, mobile devices, and peripheral equipment. Troubleshoot complex hardware, software, and connectivity issues in a timely and professional manner. Install, configure, and maintain end-user devices across multiple school sites. Manage endpoint devices using MDM tools such as Jamf, Intune, or Google Admin Console. Deploy and maintain images and software using tools like SCCM, MDT, or similar. Maintain inventory records, asset tags, and ensure devices are properly tracked and secured. Provide on-site and remote support to teachers, staff, and students. Create and deliver training or documentation for end users. Assist with onboarding new staff and configuring their devices and access. Perform basic network troubleshooting (Wi-Fi, VLANs, IP addressing). Support integration with directory services such as Active Directory and Google Workspace. Collaborate with the Systems Administrator and Network Engineer for escalated support issues. Perform other job-related duties as assigned Qualifications
Associates degree or higher in Information Technology or related field (or equivalent experience). 35 years of progressively responsible experience in desktop support, preferably in a K12 or public sector environment. Strong working knowledge of:
Windows 10/11, macOS, and Chrome OS MDM solutions and imaging tools Common educational platforms (Google Workspace, Microsoft 365, LMS tools)
Certifications such as CompTIA A+, Network+, Microsoft Certified, or Google IT Support. MEASUREMENTS
Client contract renewal / Customer Satisfaction rating. Technical Certifications 230 days/billable/year (fulfillment of contract) Regularly scheduled account updates to Manager.
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