NC State University
Information Technology Student Technician
NC State University, Raleigh, North Carolina, United States, 27601
Overview
NC State University Libraries IT Department is seeking motivated undergraduate or graduate students to join the Libraries Information Technology Support team. IT Student Technicians work to assist Library patrons and staff with technology issues. IT Student Technicians are entrusted with a high level of responsibility and have the opportunity to develop creative solutions to technical challenges. Duties include: monitoring and responding to the Libraries IT Service Desk support requests; diagnosing, troubleshooting, and resolving technical issues; assisting with hardware, software, and network support; maintaining IT equipment and supporting Libraries computing. Successful candidates will gain hands-on experience while working alongside professional IT staff, supporting best-in-class enterprise technology solutions across D.H. Hill Jr., James B. Hunt Jr., and NC State University branch libraries. Responsibilities
Monitor and respond to Libraries IT Service Desk support requests. Diagnose, troubleshoot, and resolve technical issues. Assist with hardware, software, and network support. Maintain IT equipment and support Libraries computing. Work alongside professional IT staff to support enterprise technology solutions across multiple NC State Library locations. Minimum Qualifications
Must be enrolled as an Undergraduate or Graduate student at NC State University. Department Required Skills
Ability to learn new skills via hands-on experience with new technology and through technical documentation. Strong customer service and communication skills. Attention to detail and strong organizational skills. Eagerness to learn and problem-solve. Ability to adhere to a consistent schedule with minimal lateness or absenteeism. Strong self-management skills, including the ability to anticipate challenges, seek solutions independently, and maintain consistent focus on work. Ability to contribute to an environment of well-being and belonging. Preferred Years Experience, Skills, Training, Education
Experience with network and computer troubleshooting Experience interacting directly with customers including Students, Staff and Faculty via multiple communication channels. Ability to document customer interaction, troubleshoot problems, and gather technical information. Additional Information
Required License or Certification: N/A Valid NC Driver's License required?: No Commercial Driver's License Required?: No Anticipated Hiring Range: $13/hour Job Open Date: 10/08/2025 Quick Link: https://jobs.ncsu.edu/postings/223793 EEO
NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity. If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu. Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit. NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
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NC State University Libraries IT Department is seeking motivated undergraduate or graduate students to join the Libraries Information Technology Support team. IT Student Technicians work to assist Library patrons and staff with technology issues. IT Student Technicians are entrusted with a high level of responsibility and have the opportunity to develop creative solutions to technical challenges. Duties include: monitoring and responding to the Libraries IT Service Desk support requests; diagnosing, troubleshooting, and resolving technical issues; assisting with hardware, software, and network support; maintaining IT equipment and supporting Libraries computing. Successful candidates will gain hands-on experience while working alongside professional IT staff, supporting best-in-class enterprise technology solutions across D.H. Hill Jr., James B. Hunt Jr., and NC State University branch libraries. Responsibilities
Monitor and respond to Libraries IT Service Desk support requests. Diagnose, troubleshoot, and resolve technical issues. Assist with hardware, software, and network support. Maintain IT equipment and support Libraries computing. Work alongside professional IT staff to support enterprise technology solutions across multiple NC State Library locations. Minimum Qualifications
Must be enrolled as an Undergraduate or Graduate student at NC State University. Department Required Skills
Ability to learn new skills via hands-on experience with new technology and through technical documentation. Strong customer service and communication skills. Attention to detail and strong organizational skills. Eagerness to learn and problem-solve. Ability to adhere to a consistent schedule with minimal lateness or absenteeism. Strong self-management skills, including the ability to anticipate challenges, seek solutions independently, and maintain consistent focus on work. Ability to contribute to an environment of well-being and belonging. Preferred Years Experience, Skills, Training, Education
Experience with network and computer troubleshooting Experience interacting directly with customers including Students, Staff and Faculty via multiple communication channels. Ability to document customer interaction, troubleshoot problems, and gather technical information. Additional Information
Required License or Certification: N/A Valid NC Driver's License required?: No Commercial Driver's License Required?: No Anticipated Hiring Range: $13/hour Job Open Date: 10/08/2025 Quick Link: https://jobs.ncsu.edu/postings/223793 EEO
NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity. If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu. Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit. NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
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