TEKsystems
Desktop Support (Active Secret Clearance)
TEKsystems, Norfolk, Virginia, United States, 23500
Overview
Desktop Support Technician - Hampton Roads (Norfolk VA). As a Deskside Support Technician (Tier 2), you will act as a model of customer service excellence to all organizational staff members in supporting the Defense Information Systems Agency (DISA) user community. You will work with a team providing end-user support for software, hardware, and network assistance and interact daily with the customer to ensure productivity and provide resolution to IT issues related to desktops, laptops, software installations, and other critical needs. The Deskside Support Technician is predicated on Tier 2 diagnostic experience and judgment, and the application of pre-established workflow procedures and instructions to identify, research, and resolve technical problems. Additionally, the Deskside Support Technician documents, tracks, and monitors incidents and work orders to ensure timely resolution. Responsibilities
Documents incidents with detailed break-fix steps and resolution in the ServiceNow ticket tracking system. Provides advanced customer service and support. Communicates with high-profile customers professionally and courteously. Performs installs, upgrades, and configures customer-specific hardware and software. Accepts warm transfers from other technicians to continue remote support. Performs advanced troubleshooting to isolate and diagnose IT problems on desktop equipment and peripherals, including software and hardware. Provides remote and on-site troubleshooting for hardware and software support. Troubleshoots and supports Windows operating systems, advanced MS Office issues, and other IT issues. Upgrades software components as required. Provides customers with network technical support. Instructs customers and support staff in the use of equipment and software. Possesses the ability to complete multiple simultaneous projects in a timely manner. Interfáce with infrastructure, Network Operations, database, and development personnel. Requirements
Clearance Required: US Department of Defense (DOD) issued Secret. 8570 Level II Certification, Sec+ Required Experience: 4 - 6 years of professional experience supporting PC hardware and software systems. Required Education: High School or GED, including consideration of vendor certification in the technology being applied such as Microsoft MCP. Strong customer service orientation. Proven analytical and problem-solving abilities. Ability to effectively prioritize and execute tasks in a high-pressure environment. Good written, oral, and interpersonal communication skills. Ability to conduct research into PC and software issues and products as required. Ability to present ideas in business-friendly and user-friendly language. Highly self-motivated and directed. Keen attention to detail. Team-oriented and skilled in working within a collaborative environment. Physical Requirements
This position requires the ability to perform the below essential functions: Sitting for long periods; standing for long periods; ambulation throughout an office; stoop, kneel, crouch, or crawl as required; repeatedly lift and carry weight up to 50 pounds. Skills & Experience
Desktop, Support, Windows, Troubleshooting, Hardware, Office 365, desktop support, Windows 10, Active Directory, Clearance. Top Skills Details: Desktop, Support, Windows, Troubleshooting, Hardware, Office 365. Experience Level: Intermediate Level. Pay and Benefits
The pay range for this position is $25.00 - $35.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be specific to elections, plan, or program terms. If eligible, benefits may include medical, dental & vision; life insurance; disability; 401(k); and other program offerings as described by the employer. Workplace & Deadline
This is a fully onsite position in Norfolk, VA. The application deadline is Oct 23, 2025. About TEKsystems
TEKsystems is an Allegis Group company and an equal opportunity employer. We are a partner in transformation, serving thousands of clients worldwide, including many Fortune 500 companies. All applications will be considered without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
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Desktop Support Technician - Hampton Roads (Norfolk VA). As a Deskside Support Technician (Tier 2), you will act as a model of customer service excellence to all organizational staff members in supporting the Defense Information Systems Agency (DISA) user community. You will work with a team providing end-user support for software, hardware, and network assistance and interact daily with the customer to ensure productivity and provide resolution to IT issues related to desktops, laptops, software installations, and other critical needs. The Deskside Support Technician is predicated on Tier 2 diagnostic experience and judgment, and the application of pre-established workflow procedures and instructions to identify, research, and resolve technical problems. Additionally, the Deskside Support Technician documents, tracks, and monitors incidents and work orders to ensure timely resolution. Responsibilities
Documents incidents with detailed break-fix steps and resolution in the ServiceNow ticket tracking system. Provides advanced customer service and support. Communicates with high-profile customers professionally and courteously. Performs installs, upgrades, and configures customer-specific hardware and software. Accepts warm transfers from other technicians to continue remote support. Performs advanced troubleshooting to isolate and diagnose IT problems on desktop equipment and peripherals, including software and hardware. Provides remote and on-site troubleshooting for hardware and software support. Troubleshoots and supports Windows operating systems, advanced MS Office issues, and other IT issues. Upgrades software components as required. Provides customers with network technical support. Instructs customers and support staff in the use of equipment and software. Possesses the ability to complete multiple simultaneous projects in a timely manner. Interfáce with infrastructure, Network Operations, database, and development personnel. Requirements
Clearance Required: US Department of Defense (DOD) issued Secret. 8570 Level II Certification, Sec+ Required Experience: 4 - 6 years of professional experience supporting PC hardware and software systems. Required Education: High School or GED, including consideration of vendor certification in the technology being applied such as Microsoft MCP. Strong customer service orientation. Proven analytical and problem-solving abilities. Ability to effectively prioritize and execute tasks in a high-pressure environment. Good written, oral, and interpersonal communication skills. Ability to conduct research into PC and software issues and products as required. Ability to present ideas in business-friendly and user-friendly language. Highly self-motivated and directed. Keen attention to detail. Team-oriented and skilled in working within a collaborative environment. Physical Requirements
This position requires the ability to perform the below essential functions: Sitting for long periods; standing for long periods; ambulation throughout an office; stoop, kneel, crouch, or crawl as required; repeatedly lift and carry weight up to 50 pounds. Skills & Experience
Desktop, Support, Windows, Troubleshooting, Hardware, Office 365, desktop support, Windows 10, Active Directory, Clearance. Top Skills Details: Desktop, Support, Windows, Troubleshooting, Hardware, Office 365. Experience Level: Intermediate Level. Pay and Benefits
The pay range for this position is $25.00 - $35.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be specific to elections, plan, or program terms. If eligible, benefits may include medical, dental & vision; life insurance; disability; 401(k); and other program offerings as described by the employer. Workplace & Deadline
This is a fully onsite position in Norfolk, VA. The application deadline is Oct 23, 2025. About TEKsystems
TEKsystems is an Allegis Group company and an equal opportunity employer. We are a partner in transformation, serving thousands of clients worldwide, including many Fortune 500 companies. All applications will be considered without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
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