Regions Bank
Overview
Thank you for your interest in a career at Regions. Regions believes associates deserve more than just a job and offers performance-driven individuals a place to build a career with opportunities for growth. If you are results-focused, dedicated to quality, integrity, and success, Regions may be your employer of choice.
Regions is dedicated to safeguarding personally identifiable information submitted by candidates. The information you submit will be collected and reviewed by Regions associates, consultants, and vendors to evaluate your qualifications for job opportunities. It will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Information will be stored in accordance with regulatory requirements and Regions’ retention schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.
Job Description At Regions, the Relationship Banker I is responsible for providing an exceptional customer experience on the cash line and over the phone, and for contributing to improving the financial wellness of customers. The role focuses on creating meaningful personal connections with customers, processing transactions, identifying ways Regions can meet customer needs, and assisting in resolving end-to-end customer service inquiries. This role offers an opportunity for candidates with prior teller, limited banking, or some retail sales experience who are seeking a career with opportunities for growth, development, and upward mobility.
Regions’ mission is to make life better for customers and communities. The successful candidate should be ambitious and adaptable with a desire to educate customers on the ability to bank when, where, and how they want. This requires strong communication skills and the ability to provide personalized customer service.
Primary Responsibilities
Provides a consistent optimal customer experience on the cash line while handling customers’ transactional needs, such as deposits, withdrawals, payments, and other typical teller transactions
Answers customer inquiries regarding products and services and fulfills basic servicing requests, such as new/replacement cards, information changes, PIN reset requests, reordering checks, and basic problem resolution
Develops relationships with customers, remaining well-informed about the customer’s relationship with the bank
Educates customers on standard consumer products and digital solutions such as mobile, online, and ATM offerings
Assists branch and fellow team members with basic tasks to aid in customer problem resolution
May conduct outbound phone calls using generated customer and prospect lead lists to educate customers on emerging technology and help meet their financial needs
Refers customers to an internal team of experts when more complex financial goals and needs are recognized
Follows all bank processes and procedures and adheres to applicable laws and regulations, including duties delegated by the Branch Manager; ensures sound banking practices, including managing, identifying and reporting operational risks
Achieves branch targets and goals by identifying customer needs and providing guidance about Regions’ solutions
This position requires tracking of time for hours worked in excess of 40 per week and is eligible for overtime under the Fair Labor Standards Act. This position is incentive eligible.
Requirements
High School Diploma or GED
Ability to work Saturdays as needed
Ability to handle cash and process cash transactions
Ability to communicate in person, on the phone, and through electronic channels
Ability to use a computer on a frequent basis, including typing and sustained attention to a monitor
Ability to walk and stand for extended periods
Ability to lift up to twenty (20) pounds
Preferences
One (1) year of banking, cash-handling, and/or customer service experience
Skills and Competencies
Ability to adhere to policies, procedures, and guidelines
Ability to assist customers with digital banking offerings
Ability to handle multiple priorities simultaneously
Ability to oversee large sums of cash
Strong customer focus and relationship-building skills
Position Type Full time
Compensation Details Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will vary among individual associates within the same job. The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.
Job Range Target:
Minimum:
$35,299.47 USD
Median:
$40,230.00 USD
Incentive Pay Plans:
This role is eligible to participate in a formulaic incentive plan. Employees have the potential to earn incentives based on performance against defined metrics and goals.
Benefits Information Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.
Paid Vacation/Sick Time
401K with Company Match
Medical, Dental and Vision Benefits
Disability Benefits
Health Savings Account
Flexible Spending Account
Life Insurance
Parental Leave
Employee Assistance Program
Associate Volunteer Program
Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions’ benefits, please click or copy the link below to your browser.
https://www.regions.com/welcometour/benefits.rf
Location Location: Winchester Main, Winchester, Tennessee
Equal Opportunity Equal Opportunity Employer/including Disabled/Veterans
Application Note Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active longer due to business need and may be closed at any time thereafter at the discretion of the company.
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Regions is dedicated to safeguarding personally identifiable information submitted by candidates. The information you submit will be collected and reviewed by Regions associates, consultants, and vendors to evaluate your qualifications for job opportunities. It will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Information will be stored in accordance with regulatory requirements and Regions’ retention schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.
Job Description At Regions, the Relationship Banker I is responsible for providing an exceptional customer experience on the cash line and over the phone, and for contributing to improving the financial wellness of customers. The role focuses on creating meaningful personal connections with customers, processing transactions, identifying ways Regions can meet customer needs, and assisting in resolving end-to-end customer service inquiries. This role offers an opportunity for candidates with prior teller, limited banking, or some retail sales experience who are seeking a career with opportunities for growth, development, and upward mobility.
Regions’ mission is to make life better for customers and communities. The successful candidate should be ambitious and adaptable with a desire to educate customers on the ability to bank when, where, and how they want. This requires strong communication skills and the ability to provide personalized customer service.
Primary Responsibilities
Provides a consistent optimal customer experience on the cash line while handling customers’ transactional needs, such as deposits, withdrawals, payments, and other typical teller transactions
Answers customer inquiries regarding products and services and fulfills basic servicing requests, such as new/replacement cards, information changes, PIN reset requests, reordering checks, and basic problem resolution
Develops relationships with customers, remaining well-informed about the customer’s relationship with the bank
Educates customers on standard consumer products and digital solutions such as mobile, online, and ATM offerings
Assists branch and fellow team members with basic tasks to aid in customer problem resolution
May conduct outbound phone calls using generated customer and prospect lead lists to educate customers on emerging technology and help meet their financial needs
Refers customers to an internal team of experts when more complex financial goals and needs are recognized
Follows all bank processes and procedures and adheres to applicable laws and regulations, including duties delegated by the Branch Manager; ensures sound banking practices, including managing, identifying and reporting operational risks
Achieves branch targets and goals by identifying customer needs and providing guidance about Regions’ solutions
This position requires tracking of time for hours worked in excess of 40 per week and is eligible for overtime under the Fair Labor Standards Act. This position is incentive eligible.
Requirements
High School Diploma or GED
Ability to work Saturdays as needed
Ability to handle cash and process cash transactions
Ability to communicate in person, on the phone, and through electronic channels
Ability to use a computer on a frequent basis, including typing and sustained attention to a monitor
Ability to walk and stand for extended periods
Ability to lift up to twenty (20) pounds
Preferences
One (1) year of banking, cash-handling, and/or customer service experience
Skills and Competencies
Ability to adhere to policies, procedures, and guidelines
Ability to assist customers with digital banking offerings
Ability to handle multiple priorities simultaneously
Ability to oversee large sums of cash
Strong customer focus and relationship-building skills
Position Type Full time
Compensation Details Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will vary among individual associates within the same job. The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.
Job Range Target:
Minimum:
$35,299.47 USD
Median:
$40,230.00 USD
Incentive Pay Plans:
This role is eligible to participate in a formulaic incentive plan. Employees have the potential to earn incentives based on performance against defined metrics and goals.
Benefits Information Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.
Paid Vacation/Sick Time
401K with Company Match
Medical, Dental and Vision Benefits
Disability Benefits
Health Savings Account
Flexible Spending Account
Life Insurance
Parental Leave
Employee Assistance Program
Associate Volunteer Program
Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions’ benefits, please click or copy the link below to your browser.
https://www.regions.com/welcometour/benefits.rf
Location Location: Winchester Main, Winchester, Tennessee
Equal Opportunity Equal Opportunity Employer/including Disabled/Veterans
Application Note Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active longer due to business need and may be closed at any time thereafter at the discretion of the company.
#J-18808-Ljbffr