Zachary Piper Solutions
Help Desk Specialist (Secret Clearance)
Zachary Piper Solutions, Kansas City, Missouri, United States, 64101
Help Desk Specialist (Secret Clearance)
Zachary Piper Solutions is seeking a Help Desk Specialist to join a DoD program fully-funded through 2028, supporting the Department of the Navy located in Kansas City, MO. This role will assist with end-user desktop support for a large enterprise network and offers an opportunity to grow within the Intelligence Community. The position is a night shift role that may open to other shifts based on candidate preference.
MUST HAVE COMPTIA SECURITY+ CERTIFICATION AND ACTIVE SECRET CLEARANCE
Responsibilities
Assist with IT support for devices/technologies including laptops, desktops, printers, mobile phones, and other network devices
Help resolve connectivity, OS, Microsoft/Office, and Video Teleconference issues
Work directly with employees and officials to troubleshoot and resolve technical issues
Execute operations in support of the Enterprise Service Desk
Meet service goals by opening and closing tickets, executing scripts, and answering calls
Qualifications
Active Secret Clearance
1+ Years of IT experience
Active IAT II Certification: CompTIA Security+, CCNA Security, CySA+, or equivalent/higher
Experience with troubleshooting, ticketing systems, and support for IT devices
Compensation
Full Standard Benefits: PTO, Paid Holidays, Medical, Dental, Vision, 401K, Sick leave as required by law
Pay Range: $50,000-55,000/year
Seniority Level
Entry level
Employment Type
Full-time
Job Function
Information Technology
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MUST HAVE COMPTIA SECURITY+ CERTIFICATION AND ACTIVE SECRET CLEARANCE
Responsibilities
Assist with IT support for devices/technologies including laptops, desktops, printers, mobile phones, and other network devices
Help resolve connectivity, OS, Microsoft/Office, and Video Teleconference issues
Work directly with employees and officials to troubleshoot and resolve technical issues
Execute operations in support of the Enterprise Service Desk
Meet service goals by opening and closing tickets, executing scripts, and answering calls
Qualifications
Active Secret Clearance
1+ Years of IT experience
Active IAT II Certification: CompTIA Security+, CCNA Security, CySA+, or equivalent/higher
Experience with troubleshooting, ticketing systems, and support for IT devices
Compensation
Full Standard Benefits: PTO, Paid Holidays, Medical, Dental, Vision, 401K, Sick leave as required by law
Pay Range: $50,000-55,000/year
Seniority Level
Entry level
Employment Type
Full-time
Job Function
Information Technology
#J-18808-Ljbffr