Zachary Piper Solutions
Help Desk Specialist
Zachary Piper Solutions is seeking a
Help Desk Specialist
to join a
DoD program
that is fully-funded through 2028, supporting the Department of the Navy located in
Kansas City, MO .
The
Help Desk Specialist
will assist with end‑user desktop support for a large enterprise network. This is a great opportunity to gain experience and grow within the Intelligence Community. This will start out as a night shift role, but after a few months the shifts will be open based on the candidate's preference.
MUST HAVE COMPTIA SECURITY+ CERTIFICATION AND ACTIVE SECRET CLEARANCE
Responsibilities
Assist with IT support for devices/technologies including laptops, desktops, printers, mobile phones, and other network devices.
Help resolve connectivity, OS, Microsoft/Office, and Video Teleconference issues.
Work directly with employees and officials to troubleshoot and resolve technical issues.
Execute operations in support of the Enterprise Service Desk.
Meet service goals by opening and closing tickets, executing scripts, and answering calls.
Required Qualifications
Must have an Active Secret Clearance.
1+ Years of IT experience.
Active IAT II Certification: CompTIA Security+, CCNA Security, CySA+, or equivalent/higher.
Experience with troubleshooting, ticketing systems, and support for IT devices.
Compensation
Full Standard Benefits: PTO, Paid Holidays, Medical, Dental, Vision, 401K, Sick leave as required by law.
$50-55,000/year
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Help Desk Specialist
to join a
DoD program
that is fully-funded through 2028, supporting the Department of the Navy located in
Kansas City, MO .
The
Help Desk Specialist
will assist with end‑user desktop support for a large enterprise network. This is a great opportunity to gain experience and grow within the Intelligence Community. This will start out as a night shift role, but after a few months the shifts will be open based on the candidate's preference.
MUST HAVE COMPTIA SECURITY+ CERTIFICATION AND ACTIVE SECRET CLEARANCE
Responsibilities
Assist with IT support for devices/technologies including laptops, desktops, printers, mobile phones, and other network devices.
Help resolve connectivity, OS, Microsoft/Office, and Video Teleconference issues.
Work directly with employees and officials to troubleshoot and resolve technical issues.
Execute operations in support of the Enterprise Service Desk.
Meet service goals by opening and closing tickets, executing scripts, and answering calls.
Required Qualifications
Must have an Active Secret Clearance.
1+ Years of IT experience.
Active IAT II Certification: CompTIA Security+, CCNA Security, CySA+, or equivalent/higher.
Experience with troubleshooting, ticketing systems, and support for IT devices.
Compensation
Full Standard Benefits: PTO, Paid Holidays, Medical, Dental, Vision, 401K, Sick leave as required by law.
$50-55,000/year
#J-18808-Ljbffr