Stellantis
Technical Program Manager - Technical Service Operations (TSO)
Stellantis, Auburn Hills, Michigan, United States, 48326
Overview
We are seeking a highly motivated and detail-oriented Technical Program Manager (TPM) to lead cross-functional efforts focused on Service/Field Quality and product improvement initiatives for our Commercial Van. This role will serve as the primary interface with key commercial customers, ensuring timely resolution of field concerns and driving continuous product enhancements based on real-world data and customer feedback. Additionally, this role will lead Global convergence projects and key monthly operations reviews for the NA TSO team.
Key Responsibilities Customer Interface & Relationship Management
Act as the primary point of contact for key commercial van customers regarding field quality concerns, product feedback, and improvement initiatives.
Facilitate regular technical reviews and status updates with key stakeholders.
Translate customer feedback into actionable engineering and quality initiatives.
Product Improvement & Lifecycle Management
Identify and prioritize product improvement opportunities based on field data, customer input, and internal assessments.
Manage cross-functional teams (quality, engineering, manufacturing, and supplier quality) to drive root cause analysis and resolution of field concerns.
Track and report on field performance metrics and issue resolution timelines.
Ensure changes are validated, documented, and communicated effectively across the organization.
Program Management
Develop and maintain detailed program plans, risk registers, and issue logs.
Ensure alignment between internal teams and Customer's expectations on timelines, deliverables, and quality standards.
Manage cross-functional projects with Global and Regional TSO teams from project inception through implementation.
Manage monthly TSO deliverables and key operations reviews.
Basic Qualifications
Bachelor's degree in Engineering, Program Management, Business, or related field
8+ years of experience in automotive fleet, commercial vehicles, or electric vehicle programs
Proven experience managing customer-facing technical programs, ideally with large fleet customers
Strong understanding of field quality processes and continuous improvement methodologies
Excellent communication, negotiation, and stakeholder management skills
Proficiency in project management tools (e.g., JIRA, MS Project, Confluence) and data analysis platforms
Preferred Qualifications
MBA
Salaried Employee Benefits (US, Non-Represented)
Health & Wellbeing
Comprehensive coverages encompassing the Physical, Mental, Emotional, and overall Wellbeing of our employees, including short- and long-term disability.
Compensation, Savings, and Retirement
Annual Incentive Plan (SAIP), 401k with Employer Match & Contribution (max 8%), SoFi Student Loan Refinancing.
Time Away from Work
Paid time includes company holidays, vacation, and Float/Wellbeing Days.
Family Benefits
12 Weeks paid Parental Leave, Domestic Partner Benefits, Family Building Benefit, Marketplace, Life/Disability and other Insurances.
Professional Growth
Annual training, tuition reimbursement and discounts, Business Resource & Intra-professional Groups.
Company Car & More
Comprehensive Company Car Program and Vehicle Discounts. Vehicle discounts include family and friends.
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Key Responsibilities Customer Interface & Relationship Management
Act as the primary point of contact for key commercial van customers regarding field quality concerns, product feedback, and improvement initiatives.
Facilitate regular technical reviews and status updates with key stakeholders.
Translate customer feedback into actionable engineering and quality initiatives.
Product Improvement & Lifecycle Management
Identify and prioritize product improvement opportunities based on field data, customer input, and internal assessments.
Manage cross-functional teams (quality, engineering, manufacturing, and supplier quality) to drive root cause analysis and resolution of field concerns.
Track and report on field performance metrics and issue resolution timelines.
Ensure changes are validated, documented, and communicated effectively across the organization.
Program Management
Develop and maintain detailed program plans, risk registers, and issue logs.
Ensure alignment between internal teams and Customer's expectations on timelines, deliverables, and quality standards.
Manage cross-functional projects with Global and Regional TSO teams from project inception through implementation.
Manage monthly TSO deliverables and key operations reviews.
Basic Qualifications
Bachelor's degree in Engineering, Program Management, Business, or related field
8+ years of experience in automotive fleet, commercial vehicles, or electric vehicle programs
Proven experience managing customer-facing technical programs, ideally with large fleet customers
Strong understanding of field quality processes and continuous improvement methodologies
Excellent communication, negotiation, and stakeholder management skills
Proficiency in project management tools (e.g., JIRA, MS Project, Confluence) and data analysis platforms
Preferred Qualifications
MBA
Salaried Employee Benefits (US, Non-Represented)
Health & Wellbeing
Comprehensive coverages encompassing the Physical, Mental, Emotional, and overall Wellbeing of our employees, including short- and long-term disability.
Compensation, Savings, and Retirement
Annual Incentive Plan (SAIP), 401k with Employer Match & Contribution (max 8%), SoFi Student Loan Refinancing.
Time Away from Work
Paid time includes company holidays, vacation, and Float/Wellbeing Days.
Family Benefits
12 Weeks paid Parental Leave, Domestic Partner Benefits, Family Building Benefit, Marketplace, Life/Disability and other Insurances.
Professional Growth
Annual training, tuition reimbursement and discounts, Business Resource & Intra-professional Groups.
Company Car & More
Comprehensive Company Car Program and Vehicle Discounts. Vehicle discounts include family and friends.
#J-18808-Ljbffr