City of Detroit
Information Technology Specialist Network Enterprise Engineer IV (NETWORK TEAM)
City of Detroit, Detroit, Michigan, United States, 48228
DEPARTMENT OF INNOVATION & TECHNOLOGY (NETWORK TEAM)
The Voice Network Engineer will be responsible for the design, implementation, maintenance, and support of enterprise-wide voice systems. This position requires extensive experience with
Avaya PBX, Microsoft Teams integration, SIP trunking, AudioCodes SBCs, and Intrado services , supporting a large-scale environment of more than 5,000 phones.
The Engineer will provide technical leadership for
IPT/voice systems support , ensure compliance with all operational procedures, and contribute to strategic planning for future voice and unified communications initiatives.
Network/Enterprise Engineer IV – Responsibilities
Communicate with system users to ensure accounts are set up properly or to diagnose and solve operational problems
Coordinate network operations, maintenance, repairs, or upgrades
Design, build, or operate complex equipment configuration prototypes, including network hardware, software, servers, or server operation systems
Determine specific network hardware or software requirements, such as platforms, interfaces, bandwidths, or routine schemas
Design, organize, and deliver product awareness, skills transfer, or product education sessions for system users
Design, build, implement, oversee and support wireless technology (i.e. 802.11 a/b/g)
Secure network system by establishing and enforcing policies; defining and monitoring access
Monitor network performance and ensure system availability and reliability
Coordinate and prepare design presentations and proposals
Research and test new or modified hardware or software products to determine performance and interoperability
Maintain networks by performing activities such as file addition, deletion, or backup
Participate in network technology upgrade or expansion projects, including installation of hardware and software and integration testing
Develop strategies, proposals, and budgets for network equipment replacement
Attend conferences and training sessions to keep up with changes in technology
Train other DoIT personnel to resolve redundant network problems/issues
Perform special projects and other duties as assigned
Qualifications (required)
Bachelor’s degree from an accredited college or university, with major course of work in computer science, information systems, programming, systems analysis, geographic information science, engineering, communications, or other related field of study.
At least four (4) years of experience in systems analysis, computer science engineering, programming, information security management, or geographical information systems analysis is preferred but not required. Information Technology Specialists must demonstrate proficiency with integrated word processing and spreadsheet functions.
Preferred Qualifications
Hands-on experience with:
Avaya systems
(Communication Manager, Session Manager, System Manager, Aura Messaging).
Microsoft Teams voice integration .
PBX administration and SIP trunking .
AudioCodes SBCs
and
Intrado services .
Strong knowledge of
VoIP protocols : SIP, Secure SIP, H.323, ISDN, ISUP, SS7.
Proficiency in
TCP/IP networking, routing, and switching
(OSPF, STP, VTP), and related technologies (IPSec VPN, NAT, QoS).
Demonstrated ability to
troubleshoot, monitor, and resolve
complex network/voice issues.
Strong
analytical and problem‑solving
skills with the ability to handle critical incidents.
Familiarity with call recording, voicemail, and contact center solutions.
VoIP Level 4 Engineer with deep expertise in Avaya and other VoIP systems, MS Teams integration, and a proven track record in managing and executing VoIP migrations. Overseeing complex VoIP deployments, troubleshooting advanced issues, and driving seamless migration projects from legacy systems to modern VoIP platforms, including integration with Microsoft Teams or other Voice systems.
PLEASE ATTACH A RESUME & ALL RELEVANT DOCUMENTATION TO YOUR APPLICATION.
INCOMPLETE APPLICATIONS WILL NOT BE PROCESSED.
Evaluation Plan
Interview: 70%
Evaluation of Training, Experience & Personal Qualifications: 30% (Total of Interview and Evaluation T.E.P: 100%)
Additional Points
Veteran Points: 0 – 15 points
Detroit Residency Credit: 15 points
LRD: 10/15/2025
#J-18808-Ljbffr
Avaya PBX, Microsoft Teams integration, SIP trunking, AudioCodes SBCs, and Intrado services , supporting a large-scale environment of more than 5,000 phones.
The Engineer will provide technical leadership for
IPT/voice systems support , ensure compliance with all operational procedures, and contribute to strategic planning for future voice and unified communications initiatives.
Network/Enterprise Engineer IV – Responsibilities
Communicate with system users to ensure accounts are set up properly or to diagnose and solve operational problems
Coordinate network operations, maintenance, repairs, or upgrades
Design, build, or operate complex equipment configuration prototypes, including network hardware, software, servers, or server operation systems
Determine specific network hardware or software requirements, such as platforms, interfaces, bandwidths, or routine schemas
Design, organize, and deliver product awareness, skills transfer, or product education sessions for system users
Design, build, implement, oversee and support wireless technology (i.e. 802.11 a/b/g)
Secure network system by establishing and enforcing policies; defining and monitoring access
Monitor network performance and ensure system availability and reliability
Coordinate and prepare design presentations and proposals
Research and test new or modified hardware or software products to determine performance and interoperability
Maintain networks by performing activities such as file addition, deletion, or backup
Participate in network technology upgrade or expansion projects, including installation of hardware and software and integration testing
Develop strategies, proposals, and budgets for network equipment replacement
Attend conferences and training sessions to keep up with changes in technology
Train other DoIT personnel to resolve redundant network problems/issues
Perform special projects and other duties as assigned
Qualifications (required)
Bachelor’s degree from an accredited college or university, with major course of work in computer science, information systems, programming, systems analysis, geographic information science, engineering, communications, or other related field of study.
At least four (4) years of experience in systems analysis, computer science engineering, programming, information security management, or geographical information systems analysis is preferred but not required. Information Technology Specialists must demonstrate proficiency with integrated word processing and spreadsheet functions.
Preferred Qualifications
Hands-on experience with:
Avaya systems
(Communication Manager, Session Manager, System Manager, Aura Messaging).
Microsoft Teams voice integration .
PBX administration and SIP trunking .
AudioCodes SBCs
and
Intrado services .
Strong knowledge of
VoIP protocols : SIP, Secure SIP, H.323, ISDN, ISUP, SS7.
Proficiency in
TCP/IP networking, routing, and switching
(OSPF, STP, VTP), and related technologies (IPSec VPN, NAT, QoS).
Demonstrated ability to
troubleshoot, monitor, and resolve
complex network/voice issues.
Strong
analytical and problem‑solving
skills with the ability to handle critical incidents.
Familiarity with call recording, voicemail, and contact center solutions.
VoIP Level 4 Engineer with deep expertise in Avaya and other VoIP systems, MS Teams integration, and a proven track record in managing and executing VoIP migrations. Overseeing complex VoIP deployments, troubleshooting advanced issues, and driving seamless migration projects from legacy systems to modern VoIP platforms, including integration with Microsoft Teams or other Voice systems.
PLEASE ATTACH A RESUME & ALL RELEVANT DOCUMENTATION TO YOUR APPLICATION.
INCOMPLETE APPLICATIONS WILL NOT BE PROCESSED.
Evaluation Plan
Interview: 70%
Evaluation of Training, Experience & Personal Qualifications: 30% (Total of Interview and Evaluation T.E.P: 100%)
Additional Points
Veteran Points: 0 – 15 points
Detroit Residency Credit: 15 points
LRD: 10/15/2025
#J-18808-Ljbffr