Avance Consulting Services
Lead Network Engineer
Avance Consulting Services, Benton Harbor, Michigan, United States, 49022
We are seeking a Lead Network Engineer for a full-time position in Benton Harbor, Michigan.
Job Description
Position: Lead Network Engineer Location: Benton Harbor, Michigan Duration: Full Time The GIS Lead Analyst, Contact Center Engineer provides skilled technical support around all aspects of unified communications and voice services. The position requires a high level of general technical knowledge in traditional Avaya voice communications, call routing, and networking. Duties include scripting, design, analysis, planning, implementation and troubleshooting of the services located at multi sites. Background in software, hardware and maintenance of the telephony systems, voicemail, VoIP technology, and carrier SIP services. The GIS Lead Analyst, Contact Center Engineer will be involved with the Engineering/Planning functions of a traditional voice network group, but will also take part in, and be expected to lead initiatives in the converged network world. Responsible for the engineering and development of Call Center Infrastructure Assets - including ACD, IVR, CTI, Reporting systems. Support the planning, design, implementation and optimization of new voice products/services. Perform after hours support duties on occasion to sustain systems and service levels. Expert in AVAYA Call flow designs, VOIP, SIP, CMS, One X, Communication Manager and other AVAYA Contact Center Technology. Experience with IVR administration, Avaya Modular Messaging administration, and SBC administration. Knowledge and experience with Avaya Interaction Center desirable. Strong leadership and interpersonal skills required. SIP transport experience including SIP Toll Free, SIP Trunking and SIP DID. Strong knowledge of VoIP implementation including hard- and soft-phones. Experience Required
Bachelor’s Degree from an accredited college or university. A combination of education and experience will be considered. 7+ years of relevant Avaya experience. Experience managing third-party vendors. Experience in a multinational work environment. Polycom Video Conferencing experience is a plus. Employment : As a condition of employment, any successful job applicant will be required to pass a pre-employment drug screen and to successfully complete a background investigation. All your information will be kept confidential according to EEO guidelines.
#J-18808-Ljbffr
Position: Lead Network Engineer Location: Benton Harbor, Michigan Duration: Full Time The GIS Lead Analyst, Contact Center Engineer provides skilled technical support around all aspects of unified communications and voice services. The position requires a high level of general technical knowledge in traditional Avaya voice communications, call routing, and networking. Duties include scripting, design, analysis, planning, implementation and troubleshooting of the services located at multi sites. Background in software, hardware and maintenance of the telephony systems, voicemail, VoIP technology, and carrier SIP services. The GIS Lead Analyst, Contact Center Engineer will be involved with the Engineering/Planning functions of a traditional voice network group, but will also take part in, and be expected to lead initiatives in the converged network world. Responsible for the engineering and development of Call Center Infrastructure Assets - including ACD, IVR, CTI, Reporting systems. Support the planning, design, implementation and optimization of new voice products/services. Perform after hours support duties on occasion to sustain systems and service levels. Expert in AVAYA Call flow designs, VOIP, SIP, CMS, One X, Communication Manager and other AVAYA Contact Center Technology. Experience with IVR administration, Avaya Modular Messaging administration, and SBC administration. Knowledge and experience with Avaya Interaction Center desirable. Strong leadership and interpersonal skills required. SIP transport experience including SIP Toll Free, SIP Trunking and SIP DID. Strong knowledge of VoIP implementation including hard- and soft-phones. Experience Required
Bachelor’s Degree from an accredited college or university. A combination of education and experience will be considered. 7+ years of relevant Avaya experience. Experience managing third-party vendors. Experience in a multinational work environment. Polycom Video Conferencing experience is a plus. Employment : As a condition of employment, any successful job applicant will be required to pass a pre-employment drug screen and to successfully complete a background investigation. All your information will be kept confidential according to EEO guidelines.
#J-18808-Ljbffr