OEM Asst Housekeeping Mgr - Norfolk Waterside Marriott

As an Assistant Housekeeping Manager, you will: Provide the highest quality of service to the customer. Supervise up to 16 Room Care Attendants. Deal promptly and effectively with guest complaints and requests. Inspect guest rooms and public areas daily to ensure standards of cleanliness. Conduct ongoing training of all housekeeping employees to increase job knowledge and skill level. Promote teamwork and employee morale. Assist in running pre-shift meetings, distribute keys and assignments to the staff, and ensure proper grooming standards are met. Communicate all policies and procedures for housekeeping and special cleaning projects. Maintain cleanliness and organization of linen rooms, laundry area, lost and found, storage rooms, employee break room, and Guest Room Attendant’s carts. Ensure ready status of all rooms daily and maintain key control. Ensure guest satisfaction through room cleanliness and attention to guest needs. After proving ability to increase workload, clean extra guest rooms to receive additional compensation. Check fixtures, television, radio, and heating/cooling equipment for proper operation. Set heating/cooling equipment and radio on proper settings. Inspect room for maintenance needs and report on maintenance service requests. Perform daily general clean duties and changing of bedspreads, blankets, mattress pads, and shower curtains as assigned. Log rooms cleaned on daily housekeeping report. Fold terry and linen while waiting for rooms. Know how to operate laundry equipment and maintain public area cleanliness. Must wear proper uniform at all times in accordance with the Standards of Appearance. Have a thorough knowledge of emergency procedures. Practice safety standards at all times. Be able to move luggage, packages, or furniture weighing up to 40 lbs. Benefits of working for Concord Hospitality include competitive wages, a comprehensive benefit package, and opportunities for training and development. We offer a range of benefits, including medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, and discounted room rates at Concord managed hotels. Concord Hospitality invests in its associates by providing training and development at all levels, from interns to executive leaders. Our “Associate First” culture supports and inspires personal development both within the workplace and beyond. We value work-life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist. Concord is built on 5 cornerstones: Quality, Integrity, Community, Profitability, and FUN! We support diversity and inclusion through our mission to be a “Great Place to Work for All.” Salary Range: $50,000 - $60,000 yearly. Job Details

Seniority level: Mid-Senior level Employment type: Full-time Job function: Management Industry: Hospitality

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