Lululemon Athletica
Assistant Manager, Guest Experience | Dallas - Ft Worth Market (Expression of In
Lululemon Athletica, Dallas, Texas, United States, 75215
Job Overview
This is an expression of interest/evergreen posting for the Assistant Manager, Guest Experience role in the Dallas/Ft Worth area. By applying to this position, you are indicating career interest in the Assistant Manager role and requesting to be considered if an opening arises. This is not a formal application for a specific role; the Talent Acquisition or direct hiring team will contact qualified applicants when future roles open and where skills and experience match the criteria. Who We Are lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. We focus on technical fabrics and functional design to create products and experiences that support people in moving, growing, connecting, and being well. We aim to build an equitable, inclusive, and growth‑oriented environment for our people. Job Summary
The Assistant Manager, Guest Experience is a store leadership role that ensures a quality guest experience on the floor and leads from the floor to build, manage, and develop team members. The role creates an environment and team culture where people feel belonging and have opportunities to grow, ensuring the team delivers outstanding guest experiences aligned with company values and directives. Core Responsibilities
Leadership and People Management Create an inclusive team environment that welcomes differences and supports a productive and engaging experience for all team members. Engage team members by linking their work to store success and lululemon’s overall goals. Implement the Store Manager’s People vision and cascade it to the team. Support Store Manager in hiring and building a diverse team with varied experiences and skills. Support ongoing learning and development through coaching, feedback, mentoring, and development check-ins. Lead performance management activities, including feedback, recognition, documentation, and addressing performance concerns. Address employee concerns and partner with internal support when needed. Guest Experience and Community Provide exceptional guest experience on the floor and coach the team to address gaps through feedback and coaching. Provide retail floor leadership for efficient floor coverage and operations. Resolve guest feedback and escalations to make it right for guests. Operations, Product, and Strategy Partner with managers to review business data and metrics to inform planning (e.g., quarterly business review, sales planning, hiring). Maintain product presentation and visual merchandising, including restock and minor changes as needed. Open and close the store per procedures. Adhere to safety policies and procedures and comply with applicable laws and regulations. Budget and People Management Accountable for delegated aspects of the controllable budget and labor hours. Directly manage a subset of store employees as delegated by the Store Manager. What We Look For
Inclusion & Diversity:
Creates an inclusive environment that values differences. Integrity:
Honest, fair, and ethical behavior. Leadership:
Ability to lead, inspire, and develop others. Guest Experience:
Creates an inclusive, high-caliber guest experience through the team. Team Building:
Builds teams that maximize contributions and value diverse perspectives. Decision Making/Problem Solving:
Uses logic to evaluate options and decide effectively. Strategic Thinking:
Aligns strategies with company vision and considers big-picture implications. Change Management Leadership:
Guides others through change and uncertainty. Interactive Communication:
Communicates effectively with others. Job Requirements
Must be legally authorized to work in the country of the store location. Must be able to travel to the assigned store with reliable transportation. Schedule
Variable schedule including mornings, afternoons, evenings, weekends, holidays, and potentially overnight shifts. Experience
1 year of people management experience. 1 year of leadership experience involving business operations, administration, projects, or processes. Job Assets (Nice to Have)
High school diploma, GED, or equivalent Bachelor’s degree or equivalent 1 year of retail or sales management experience 1 year of recruiting, hiring, or training experience Work Context
Work in an environment with bright lights and loud music. Work is performed both on the floor and independently, with some conflict resolution or guest issue de-escalation as needed. Opportunity to build relationships with new people and partners; may involve computer or virtual meetings. Must move around the store to assist guests and complete tasks; occasional heavy lifting up to 30 lbs. Compensation & Benefits
Base Pay Range:
$23.19 - $31.38/hour, subject to location minimums Target Bonus:
25% Total Target Base Pay Range:
$28.99 - $39.23/hour lululemon’s compensation offers a pay-for-performance approach. Base pay varies by market and is influenced by knowledge, skills, experience, and internal equity. Eligible for a competitive bonus program based on program rules. We offer a comprehensive benefits package including, but not limited to, extended health and dental benefits, paid time off, retirement plan matching, employee discount, fitness & yoga classes, parenthood top-up, development opportunities, and leadership programs. Some benefits have eligibility requirements and may be changed at any time. Note: The incentive programs, benefits, and perks may be updated. Applications under consideration will be contacted. lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, not on protected characteristics. Reasonable accommodations are available upon request. For accommodations, email ataccommodations@lululemon.com with the position title and location.
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This is an expression of interest/evergreen posting for the Assistant Manager, Guest Experience role in the Dallas/Ft Worth area. By applying to this position, you are indicating career interest in the Assistant Manager role and requesting to be considered if an opening arises. This is not a formal application for a specific role; the Talent Acquisition or direct hiring team will contact qualified applicants when future roles open and where skills and experience match the criteria. Who We Are lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. We focus on technical fabrics and functional design to create products and experiences that support people in moving, growing, connecting, and being well. We aim to build an equitable, inclusive, and growth‑oriented environment for our people. Job Summary
The Assistant Manager, Guest Experience is a store leadership role that ensures a quality guest experience on the floor and leads from the floor to build, manage, and develop team members. The role creates an environment and team culture where people feel belonging and have opportunities to grow, ensuring the team delivers outstanding guest experiences aligned with company values and directives. Core Responsibilities
Leadership and People Management Create an inclusive team environment that welcomes differences and supports a productive and engaging experience for all team members. Engage team members by linking their work to store success and lululemon’s overall goals. Implement the Store Manager’s People vision and cascade it to the team. Support Store Manager in hiring and building a diverse team with varied experiences and skills. Support ongoing learning and development through coaching, feedback, mentoring, and development check-ins. Lead performance management activities, including feedback, recognition, documentation, and addressing performance concerns. Address employee concerns and partner with internal support when needed. Guest Experience and Community Provide exceptional guest experience on the floor and coach the team to address gaps through feedback and coaching. Provide retail floor leadership for efficient floor coverage and operations. Resolve guest feedback and escalations to make it right for guests. Operations, Product, and Strategy Partner with managers to review business data and metrics to inform planning (e.g., quarterly business review, sales planning, hiring). Maintain product presentation and visual merchandising, including restock and minor changes as needed. Open and close the store per procedures. Adhere to safety policies and procedures and comply with applicable laws and regulations. Budget and People Management Accountable for delegated aspects of the controllable budget and labor hours. Directly manage a subset of store employees as delegated by the Store Manager. What We Look For
Inclusion & Diversity:
Creates an inclusive environment that values differences. Integrity:
Honest, fair, and ethical behavior. Leadership:
Ability to lead, inspire, and develop others. Guest Experience:
Creates an inclusive, high-caliber guest experience through the team. Team Building:
Builds teams that maximize contributions and value diverse perspectives. Decision Making/Problem Solving:
Uses logic to evaluate options and decide effectively. Strategic Thinking:
Aligns strategies with company vision and considers big-picture implications. Change Management Leadership:
Guides others through change and uncertainty. Interactive Communication:
Communicates effectively with others. Job Requirements
Must be legally authorized to work in the country of the store location. Must be able to travel to the assigned store with reliable transportation. Schedule
Variable schedule including mornings, afternoons, evenings, weekends, holidays, and potentially overnight shifts. Experience
1 year of people management experience. 1 year of leadership experience involving business operations, administration, projects, or processes. Job Assets (Nice to Have)
High school diploma, GED, or equivalent Bachelor’s degree or equivalent 1 year of retail or sales management experience 1 year of recruiting, hiring, or training experience Work Context
Work in an environment with bright lights and loud music. Work is performed both on the floor and independently, with some conflict resolution or guest issue de-escalation as needed. Opportunity to build relationships with new people and partners; may involve computer or virtual meetings. Must move around the store to assist guests and complete tasks; occasional heavy lifting up to 30 lbs. Compensation & Benefits
Base Pay Range:
$23.19 - $31.38/hour, subject to location minimums Target Bonus:
25% Total Target Base Pay Range:
$28.99 - $39.23/hour lululemon’s compensation offers a pay-for-performance approach. Base pay varies by market and is influenced by knowledge, skills, experience, and internal equity. Eligible for a competitive bonus program based on program rules. We offer a comprehensive benefits package including, but not limited to, extended health and dental benefits, paid time off, retirement plan matching, employee discount, fitness & yoga classes, parenthood top-up, development opportunities, and leadership programs. Some benefits have eligibility requirements and may be changed at any time. Note: The incentive programs, benefits, and perks may be updated. Applications under consideration will be contacted. lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, not on protected characteristics. Reasonable accommodations are available upon request. For accommodations, email ataccommodations@lululemon.com with the position title and location.
#J-18808-Ljbffr