lululemon
Assistant Manager, Guest Experience | LaCenterra at Cinco Ranch Katy, TX
lululemon, Katy, Texas, United States, 77494
Job Summary
The Assistant Manager, Guest Experience role is an essential part of the store leadership team, ensuring that team members and guests receive a quality experience in our stores every day. Assistant Managers, Guest Experience lead from the floor to build, manage, and develop team members, creating an environment where people feel a deep sense of belonging and have the opportunity to grow. They deliver outstanding guest experience in line with company values and directives. Core Responsibilities
Leadership and People Management
– Create and foster a respectful and inclusive team environment, engage team members, support hiring, provide coaching and continuous development, lead performance management, and address employee concerns. Guest Experience and Community
– Lead an exceptional guest experience on the floor, provide retail floor leadership, resolve guest feedback and escalations, and support team members to address gaps. Operations, Product, and Strategy
– Review business data and metrics, maintain visual merchandising, open and close the store, adhere to safety policies, and perform work in accordance with applicable policies and laws. Budget Responsibility
– Accountable for delegated aspects of controllable budget and labor hours. People Management
– Leadership role directly responsible for the subset of store employees as delegated by Store Manager. What We Look For
Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences. Integrity: Behaves in an honest, fair, and ethical manner. Leadership: Is able and desires to lead and inspire others; motivates, empowers, develops, and directs people as they work. Guest Experience: Actively creates an inclusive, high‑caliber experience and connection for every guest through team members. Team Building: Creates and develops teams that maximize accomplishments; encourages unique contributions and different perspectives. Decision Making/Problem Solving: Uses logic and reasoning to evaluate alternatives and make effective, timely decisions. Strategic Thinking: Sets strategies that are aligned to vision and values of the company to achieve goals/vision/further the mission; considers the 'big picture' implications of decisions. Change Management Leadership: Leads others through change processes and uncertainty. Interactive Communication: Conveys information effectively and understands information shared while interacting with others. Job Requirements
Eligibility
– Must be legally authorized to work in the country in which the store is located. Must have the ability to travel to assigned store with reliable transportation methods. Schedule/Availability
– Work occurs on a variable schedule that could include early mornings, mornings, afternoons, evenings, late nights or overnights as well as weekends and holidays. Experience
– 1 year people management experience; 1 year leadership experience, including experience managing business operations and administration and managing projects or processes. Job Assets (nice to have)
– High school diploma, GED, or equivalent; Bachelor’s degree or equivalent; 1 year retail or sales specific management experience; 1 year recruiting, hiring, or training employees. Compensation & Benefits
Base Pay Range : $23.19 - $31.38/hour, subject to minimum wage in the location Target Bonus : 25% Total Target Base Pay Range : $28.99 - $39.23/hour Lululemon’s compensation offerings are grounded in a pay‑for‑performance philosophy that recognizes exceptional individual and team performance. Employees in this position are eligible for our competitive bonus program, subject to program eligibility requirements. Benefits include extended health and dental benefits, mental health plans, paid time off, savings and retirement plan matching, generous employee discount, fitness & yoga classes, parenthood top‑up, and extensive catalog of development course offerings.
#J-18808-Ljbffr
The Assistant Manager, Guest Experience role is an essential part of the store leadership team, ensuring that team members and guests receive a quality experience in our stores every day. Assistant Managers, Guest Experience lead from the floor to build, manage, and develop team members, creating an environment where people feel a deep sense of belonging and have the opportunity to grow. They deliver outstanding guest experience in line with company values and directives. Core Responsibilities
Leadership and People Management
– Create and foster a respectful and inclusive team environment, engage team members, support hiring, provide coaching and continuous development, lead performance management, and address employee concerns. Guest Experience and Community
– Lead an exceptional guest experience on the floor, provide retail floor leadership, resolve guest feedback and escalations, and support team members to address gaps. Operations, Product, and Strategy
– Review business data and metrics, maintain visual merchandising, open and close the store, adhere to safety policies, and perform work in accordance with applicable policies and laws. Budget Responsibility
– Accountable for delegated aspects of controllable budget and labor hours. People Management
– Leadership role directly responsible for the subset of store employees as delegated by Store Manager. What We Look For
Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences. Integrity: Behaves in an honest, fair, and ethical manner. Leadership: Is able and desires to lead and inspire others; motivates, empowers, develops, and directs people as they work. Guest Experience: Actively creates an inclusive, high‑caliber experience and connection for every guest through team members. Team Building: Creates and develops teams that maximize accomplishments; encourages unique contributions and different perspectives. Decision Making/Problem Solving: Uses logic and reasoning to evaluate alternatives and make effective, timely decisions. Strategic Thinking: Sets strategies that are aligned to vision and values of the company to achieve goals/vision/further the mission; considers the 'big picture' implications of decisions. Change Management Leadership: Leads others through change processes and uncertainty. Interactive Communication: Conveys information effectively and understands information shared while interacting with others. Job Requirements
Eligibility
– Must be legally authorized to work in the country in which the store is located. Must have the ability to travel to assigned store with reliable transportation methods. Schedule/Availability
– Work occurs on a variable schedule that could include early mornings, mornings, afternoons, evenings, late nights or overnights as well as weekends and holidays. Experience
– 1 year people management experience; 1 year leadership experience, including experience managing business operations and administration and managing projects or processes. Job Assets (nice to have)
– High school diploma, GED, or equivalent; Bachelor’s degree or equivalent; 1 year retail or sales specific management experience; 1 year recruiting, hiring, or training employees. Compensation & Benefits
Base Pay Range : $23.19 - $31.38/hour, subject to minimum wage in the location Target Bonus : 25% Total Target Base Pay Range : $28.99 - $39.23/hour Lululemon’s compensation offerings are grounded in a pay‑for‑performance philosophy that recognizes exceptional individual and team performance. Employees in this position are eligible for our competitive bonus program, subject to program eligibility requirements. Benefits include extended health and dental benefits, mental health plans, paid time off, savings and retirement plan matching, generous employee discount, fitness & yoga classes, parenthood top‑up, and extensive catalog of development course offerings.
#J-18808-Ljbffr