Adam Lippes
Benefits
Insurance, 401k, clothing allowance Company Description
Adam Lippes is a global luxury and lifestyle brand that launched in Fall 2013, gaining critical acclaim for transcending the traditions of American Sportswear. The brand reflects Adam Lippes’ personal aesthetic influenced by architecture and interiors, showcasing unhurried elegance and understated design. The clothing is designed and manufactured in New York City and is available at the finest retailers worldwide. Role Overview
The Marketing & Client Service Manager plays a pivotal role in elevating brand visibility, client engagement, and service excellence across Adam Lippes channels. This role manages day-to-day advertising initiatives and client-facing processes, ensuring a seamless luxury experience. Acting as a cross-functional connector between e-commerce, press, communications, creative, and other departments, you contribute to content development, support collection launches, and strengthen client relationships to drive loyalty and revenue. Key Responsibilities
The following responsibilities are representative of the role and are not exhaustive; additional duties may be assigned as needed. 1. Marketing & Storytelling
Brand & Storytelling Strategy
Translate brand vision into actionable campaign and content strategies across digital, social, and retail touchpoints; ensure cohesive brand positioning relative to competitors and market trends. Lead creation and management of creative briefs for each collection (4x/year), shaping how each collection’s story is told across channels with consistent brand messaging. Collaborate with Retail leadership to ensure marketing activations reinforce VIP and loyalty initiatives. Campaign Management & Media
Own collection launches across digital platforms such as Facebook, Instagram, and other channels, coordinating content, messaging, and timing with precision. Partner with the digital media agency to oversee campaigns and paid advertising initiatives, guiding content, copy, and visuals. Support decision-making on media mix, influencer partnerships, and channel allocation to optimize reach and engagement; provide recommendations informed by data and industry insights. Serve as liaison between marketing campaigns and PR/editorial initiatives to ensure timing, messaging, and collection storytelling are aligned. Digital & Retail Integration
Ensure marketing campaigns, content, and promotions are consistently reflected across e-commerce, digital platforms, and retail messaging; coordinate with Retail Ops to support omnichannel alignment and sell-through objectives. Craft and coordinate the organic social media calendar, aligning content with key business moments, collection launches, and the global marketing calendar. Plan and execute newsletters, from creative direction to reporting and optimization; manage email strategy, segmentation, and deployment. Support strategic brand partnerships and collaborations to enhance visibility and engagement. Analytics & Insights
Monitor campaign performance and optimize content, messaging, and targeting based on insights and analytics. Craft A/B tests with digital marketing agency to test and learn what works best for brand. Oversee SEO and SEM initiatives, optimizing website and digital content to drive visibility, traffic, and conversion. Analyze campaign and client data to provide actionable insights, trends, and recommendations to leadership; support strategic planning by highlighting opportunities for growth, optimization, and improved ROI across channels. 2. Client Service & Relations
Oversee client service operations through email and phone, ensuring every interaction reflects the brand’s values of attentiveness and excellence. Serve as the voice of the client internally, sharing insights to inform strategy and enhance the experience. Manage client inquiries related to orders, including returns, exchanges, refunds, and order follow-up, ensuring a smooth and professional resolution. Ensure that inquiries are addressed in a timely manner. Evaluate and elevate high-priority customer service issues. Evaluate and recap most common customer service issues and suggest long-term solutions; elevate and communicate trends and suggestions to senior management. Create discount codes and issue gift cards. Approve and process all refunds. 3. Content & Product Knowledge
Write refined, engaging product descriptions that highlight craftsmanship and design intent. Maintain comprehensive product knowledge documents to support internal teams. Contribute content concepts for social media, newsletters, and digital platforms to elevate brand storytelling. 4. Performance & Insights
Monitor and report on marketing performance (newsletters, social engagement, campaigns, SEO/SEM), applying insights to refine strategy. Analyze client behaviors and preferences to inform future initiatives and strengthen relationships. 5. Adhoc Support
Support seasonal/sale product uploads and site refreshes, including imagery, copy, SKU info, and merchandising. Conduct regular audits and updates for mobile and desktop, site validations, and enhancements. Ensure all PDPs have rich content—both copy and imagery (leverage lookbook and digital assets). Travel and participate in DTC events as needed. Profile Requirements
5 years of experience in marketing or communications, with additional experience in client service; experience in luxury fashion is preferred. Exceptional writing and storytelling skills, with sensitivity to tone and nuance. Strong understanding of digital marketing practices, including social, email, paid campaigns, SEO, and SEM, in a luxury context. Demonstrated ability to serve clients with empathy, discretion, and attentiveness. Highly organized with excellent project management skills; able to balance multiple priorities with elegance. Collaborative, thoughtful, and solutions-oriented; works effectively as part of a team and across departments. Proficient in MS Excel and PowerPoint, Shopify, Google Analytics, and Adobe Photoshop/Illustrator. Familiarity with systems such as RLM, JOOR, and Klaviyo is a plus. Seniority level
Mid-Senior level Employment type
Full-time Job function
Business Development and Sales Apparel & Fashion Referrals increase your chances of interviewing at Adam Lippes by 2x Get notified about new Client Services Manager jobs in New York, NY. New York City Metropolitan Area $85,000 - $88,000 2 weeks ago New York, NY $70,000 - $245,000 2 weeks ago New York, NY $70,000 - $245,000 2 weeks ago New York, NY $70,000 - $245,000 2 weeks ago New York, NY $70,000 - $245,000 2 weeks ago New York, NY $70,000 - $245,000 2 weeks ago New York, NY $70,000 - $245,000 2 weeks ago New York, NY $70,000 - $245,000 2 weeks ago New York, NY $70,000 - $245,000 2 weeks ago New York, NY $70,000 - $245,000 2 weeks ago New York, NY $70,000 - $245,000 2 weeks ago New York, NY $70,000 - $245,000 2 weeks ago New York, NY $70,000 - $245,000 2 weeks ago New York, NY $70,000 - $245,000 2 weeks ago New York, NY $70,000 - $245,000 2 weeks ago
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Insurance, 401k, clothing allowance Company Description
Adam Lippes is a global luxury and lifestyle brand that launched in Fall 2013, gaining critical acclaim for transcending the traditions of American Sportswear. The brand reflects Adam Lippes’ personal aesthetic influenced by architecture and interiors, showcasing unhurried elegance and understated design. The clothing is designed and manufactured in New York City and is available at the finest retailers worldwide. Role Overview
The Marketing & Client Service Manager plays a pivotal role in elevating brand visibility, client engagement, and service excellence across Adam Lippes channels. This role manages day-to-day advertising initiatives and client-facing processes, ensuring a seamless luxury experience. Acting as a cross-functional connector between e-commerce, press, communications, creative, and other departments, you contribute to content development, support collection launches, and strengthen client relationships to drive loyalty and revenue. Key Responsibilities
The following responsibilities are representative of the role and are not exhaustive; additional duties may be assigned as needed. 1. Marketing & Storytelling
Brand & Storytelling Strategy
Translate brand vision into actionable campaign and content strategies across digital, social, and retail touchpoints; ensure cohesive brand positioning relative to competitors and market trends. Lead creation and management of creative briefs for each collection (4x/year), shaping how each collection’s story is told across channels with consistent brand messaging. Collaborate with Retail leadership to ensure marketing activations reinforce VIP and loyalty initiatives. Campaign Management & Media
Own collection launches across digital platforms such as Facebook, Instagram, and other channels, coordinating content, messaging, and timing with precision. Partner with the digital media agency to oversee campaigns and paid advertising initiatives, guiding content, copy, and visuals. Support decision-making on media mix, influencer partnerships, and channel allocation to optimize reach and engagement; provide recommendations informed by data and industry insights. Serve as liaison between marketing campaigns and PR/editorial initiatives to ensure timing, messaging, and collection storytelling are aligned. Digital & Retail Integration
Ensure marketing campaigns, content, and promotions are consistently reflected across e-commerce, digital platforms, and retail messaging; coordinate with Retail Ops to support omnichannel alignment and sell-through objectives. Craft and coordinate the organic social media calendar, aligning content with key business moments, collection launches, and the global marketing calendar. Plan and execute newsletters, from creative direction to reporting and optimization; manage email strategy, segmentation, and deployment. Support strategic brand partnerships and collaborations to enhance visibility and engagement. Analytics & Insights
Monitor campaign performance and optimize content, messaging, and targeting based on insights and analytics. Craft A/B tests with digital marketing agency to test and learn what works best for brand. Oversee SEO and SEM initiatives, optimizing website and digital content to drive visibility, traffic, and conversion. Analyze campaign and client data to provide actionable insights, trends, and recommendations to leadership; support strategic planning by highlighting opportunities for growth, optimization, and improved ROI across channels. 2. Client Service & Relations
Oversee client service operations through email and phone, ensuring every interaction reflects the brand’s values of attentiveness and excellence. Serve as the voice of the client internally, sharing insights to inform strategy and enhance the experience. Manage client inquiries related to orders, including returns, exchanges, refunds, and order follow-up, ensuring a smooth and professional resolution. Ensure that inquiries are addressed in a timely manner. Evaluate and elevate high-priority customer service issues. Evaluate and recap most common customer service issues and suggest long-term solutions; elevate and communicate trends and suggestions to senior management. Create discount codes and issue gift cards. Approve and process all refunds. 3. Content & Product Knowledge
Write refined, engaging product descriptions that highlight craftsmanship and design intent. Maintain comprehensive product knowledge documents to support internal teams. Contribute content concepts for social media, newsletters, and digital platforms to elevate brand storytelling. 4. Performance & Insights
Monitor and report on marketing performance (newsletters, social engagement, campaigns, SEO/SEM), applying insights to refine strategy. Analyze client behaviors and preferences to inform future initiatives and strengthen relationships. 5. Adhoc Support
Support seasonal/sale product uploads and site refreshes, including imagery, copy, SKU info, and merchandising. Conduct regular audits and updates for mobile and desktop, site validations, and enhancements. Ensure all PDPs have rich content—both copy and imagery (leverage lookbook and digital assets). Travel and participate in DTC events as needed. Profile Requirements
5 years of experience in marketing or communications, with additional experience in client service; experience in luxury fashion is preferred. Exceptional writing and storytelling skills, with sensitivity to tone and nuance. Strong understanding of digital marketing practices, including social, email, paid campaigns, SEO, and SEM, in a luxury context. Demonstrated ability to serve clients with empathy, discretion, and attentiveness. Highly organized with excellent project management skills; able to balance multiple priorities with elegance. Collaborative, thoughtful, and solutions-oriented; works effectively as part of a team and across departments. Proficient in MS Excel and PowerPoint, Shopify, Google Analytics, and Adobe Photoshop/Illustrator. Familiarity with systems such as RLM, JOOR, and Klaviyo is a plus. Seniority level
Mid-Senior level Employment type
Full-time Job function
Business Development and Sales Apparel & Fashion Referrals increase your chances of interviewing at Adam Lippes by 2x Get notified about new Client Services Manager jobs in New York, NY. New York City Metropolitan Area $85,000 - $88,000 2 weeks ago New York, NY $70,000 - $245,000 2 weeks ago New York, NY $70,000 - $245,000 2 weeks ago New York, NY $70,000 - $245,000 2 weeks ago New York, NY $70,000 - $245,000 2 weeks ago New York, NY $70,000 - $245,000 2 weeks ago New York, NY $70,000 - $245,000 2 weeks ago New York, NY $70,000 - $245,000 2 weeks ago New York, NY $70,000 - $245,000 2 weeks ago New York, NY $70,000 - $245,000 2 weeks ago New York, NY $70,000 - $245,000 2 weeks ago New York, NY $70,000 - $245,000 2 weeks ago New York, NY $70,000 - $245,000 2 weeks ago New York, NY $70,000 - $245,000 2 weeks ago New York, NY $70,000 - $245,000 2 weeks ago
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