Lev
About Lev
Lev is transforming the $700B commercial real estate financing space. We have built a digital platform that matches borrowers and brokers with the best-fit lenders for their deals, and uses AI to fully automate time-consuming financing workflows. We are the first to tackle this problem at scale, with investment from top-tier VCs and financial companies. Our company and products are on the bleeding edge of practical AI and agent-powered customer solutions, with a team that combines customer- and solution-oriented builders and sellers. About the role: We are looking for a motivated and detail-oriented
Associate Account Manager
to support our rapidly expanding base of sponsor and broker users. This role offers an opportunity for someone early in their career to build both operational and client-facing skills and to help customers get the most out of our platform. What you'll do
Customer support & triage: Serve as the first point of contact for customer questions. Manage inbound support tickets, troubleshoot issues, and escalate when needed. Onboarding: Guide new users through setup and workflows, delivering early wins and setting them up for long-term success. Deal tracking: Monitor deal activity, flag risks, support follow-ups, and help ensure every transaction runs smoothly. Product education: Share updates on new features, answer product questions, and drive engagement through regular check-ins. Customer feedback: Capture insights from conversations and tickets to inform product, AM, and GTM teams. Retention support: Partner with account managers on renewals and upsells by keeping accounts healthy, informed, and engaged. Operational support: Assist the AM team with account-level operations such as preparing invoices, monitoring customer health, and tracking renewals. The must haves
1+ years in a customer-facing or account support role, ideally in a SaaS, CRE brokerage, or data-driven environment Comfort managing 50+ accounts and handling multiple support threads simultaneously Strong communication skills with excellent follow-through and attention to detail A proactive, customer-first mindset — you don’t need to know all the answers, but you need to know how to find them Interest in commercial real estate is a must; direct experience is a plus The nitty gritty
This is an office-based role in NYC (4 days in office) Unlimited PTO Excellent health insurance for you and your dependents Generous stock incentive plan Daily DoorDash credit for lunch and in-office snacks Subsidized access to Gympass for health and wellness Seniority level
Entry level Employment type
Full-time Job function
Sales and Business Development New York, NY
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Lev is transforming the $700B commercial real estate financing space. We have built a digital platform that matches borrowers and brokers with the best-fit lenders for their deals, and uses AI to fully automate time-consuming financing workflows. We are the first to tackle this problem at scale, with investment from top-tier VCs and financial companies. Our company and products are on the bleeding edge of practical AI and agent-powered customer solutions, with a team that combines customer- and solution-oriented builders and sellers. About the role: We are looking for a motivated and detail-oriented
Associate Account Manager
to support our rapidly expanding base of sponsor and broker users. This role offers an opportunity for someone early in their career to build both operational and client-facing skills and to help customers get the most out of our platform. What you'll do
Customer support & triage: Serve as the first point of contact for customer questions. Manage inbound support tickets, troubleshoot issues, and escalate when needed. Onboarding: Guide new users through setup and workflows, delivering early wins and setting them up for long-term success. Deal tracking: Monitor deal activity, flag risks, support follow-ups, and help ensure every transaction runs smoothly. Product education: Share updates on new features, answer product questions, and drive engagement through regular check-ins. Customer feedback: Capture insights from conversations and tickets to inform product, AM, and GTM teams. Retention support: Partner with account managers on renewals and upsells by keeping accounts healthy, informed, and engaged. Operational support: Assist the AM team with account-level operations such as preparing invoices, monitoring customer health, and tracking renewals. The must haves
1+ years in a customer-facing or account support role, ideally in a SaaS, CRE brokerage, or data-driven environment Comfort managing 50+ accounts and handling multiple support threads simultaneously Strong communication skills with excellent follow-through and attention to detail A proactive, customer-first mindset — you don’t need to know all the answers, but you need to know how to find them Interest in commercial real estate is a must; direct experience is a plus The nitty gritty
This is an office-based role in NYC (4 days in office) Unlimited PTO Excellent health insurance for you and your dependents Generous stock incentive plan Daily DoorDash credit for lunch and in-office snacks Subsidized access to Gympass for health and wellness Seniority level
Entry level Employment type
Full-time Job function
Sales and Business Development New York, NY
#J-18808-Ljbffr