DARCARS Automotive Group
Automotive Front Desk Receptionist
DARCARS Automotive Group, Fairfax, Virginia, United States, 22032
Overview
Automotive Front Desk Receptionist at DARCARS Automotive Group (DARCARS of Fairfax).
The front‑line representative for the dealership, greeting customers, directing them, answering inquiries, and managing inbound calls. Provides support to sales staff and administrative tasks such as dealer tag and gas ticket administration.
Responsibilities
Greet showroom customers and determine the nature of their visit.
Direct customers to the correct department and notify the appropriate salesperson of waiting customers or introduce a customer to a salesperson.
Answer basic customer inquiries and refer more extensive inquiries to the appropriate person.
Enter data into the computer operated prospect tracking system.
Manage the switch board and communicate with callers in a professional, friendly, and efficient manner, minimizing hold time.
Take thorough messages indicating the caller’s first and last name, company name if applicable, time, and the message requested.
Communicate messages to all appropriate parties in a timely manner.
Provide basic information to callers with general inquiries.
Update and distribute company telephone roster when necessary.
Perform clerical duties and accounting duties as assigned by controller or GSM.
Serve as showroom greeter.
Other duties assigned by management.
Make transaction receipts for sales and service department (if applicable).
Qualifications
Must be able to speak clearly and pleasantly on the telephone and convey a professional image to callers and in‑person customers.
Strong communication skills with customers and DARCARS employees.
Demonstrated commitment to customer service.
Ability to read, comprehend instructions, short correspondence, and policy documents; converse comfortably with customers.
Previous customer service experience preferred but not required.
Ability to sit for long periods.
Ability to work in a fast‑paced environment.
Team‑player attitude.
Flexible schedule availability, evenings and weekends.
Must pass pre‑employment background screening.
Benefits
Comprehensive benefits plan including 401(k).
Employee vehicle, parts, and service repair discounts.
Opportunities to join community service initiatives.
Internal career advancement.
We are an equal opportunity employer and a drug‑free workplace. Offers of employment are contingent upon, and subject to, successful completion of background screening (including criminal background check, consumer and motor vehicle records, SSN verification). Employment is at‑will and may be terminated if dealership rules and regulations are violated.
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The front‑line representative for the dealership, greeting customers, directing them, answering inquiries, and managing inbound calls. Provides support to sales staff and administrative tasks such as dealer tag and gas ticket administration.
Responsibilities
Greet showroom customers and determine the nature of their visit.
Direct customers to the correct department and notify the appropriate salesperson of waiting customers or introduce a customer to a salesperson.
Answer basic customer inquiries and refer more extensive inquiries to the appropriate person.
Enter data into the computer operated prospect tracking system.
Manage the switch board and communicate with callers in a professional, friendly, and efficient manner, minimizing hold time.
Take thorough messages indicating the caller’s first and last name, company name if applicable, time, and the message requested.
Communicate messages to all appropriate parties in a timely manner.
Provide basic information to callers with general inquiries.
Update and distribute company telephone roster when necessary.
Perform clerical duties and accounting duties as assigned by controller or GSM.
Serve as showroom greeter.
Other duties assigned by management.
Make transaction receipts for sales and service department (if applicable).
Qualifications
Must be able to speak clearly and pleasantly on the telephone and convey a professional image to callers and in‑person customers.
Strong communication skills with customers and DARCARS employees.
Demonstrated commitment to customer service.
Ability to read, comprehend instructions, short correspondence, and policy documents; converse comfortably with customers.
Previous customer service experience preferred but not required.
Ability to sit for long periods.
Ability to work in a fast‑paced environment.
Team‑player attitude.
Flexible schedule availability, evenings and weekends.
Must pass pre‑employment background screening.
Benefits
Comprehensive benefits plan including 401(k).
Employee vehicle, parts, and service repair discounts.
Opportunities to join community service initiatives.
Internal career advancement.
We are an equal opportunity employer and a drug‑free workplace. Offers of employment are contingent upon, and subject to, successful completion of background screening (including criminal background check, consumer and motor vehicle records, SSN verification). Employment is at‑will and may be terminated if dealership rules and regulations are violated.
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