Michaels Stores
Retail Sales Manager- Custom Business/Picture Framing
Michaels Stores, California, Missouri, United States, 65018
Lead and coach a team of framers who focus on building customer relationships while creating a framing solution for their art. Drive custom framing sales. Assist customers in creating a memorable framing solution for their art.
Overview
Location: Store - LA-WALNUT, CA. Lead and coach the framing team to deliver high-quality custom framing solutions on time, while ensuring excellent customer service and adherence to store standards. Responsibilities
Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results Develop and coach the team selling behaviors Lead the delivery of high-quality custom framing solutions to customers on time by planning workload in partnership with the Store Manager Achieve KPI targets and manage the framing team to achieve their role KPI’s Review sales and production workload and build plans and sales floor time for networking Manage and execute inventory management processes as assigned Manage and execute shrink and safety programs Serve as Manager on Duty (MOD) Assist with interviewing, on-boarding, coaching, observing and training of new team members; support Talent Development activities; participate in Performance Management activities of the team; utilize leadership competencies for self-development Partner with MODs daily on framing expectations Interact with others in an accepting and respectful manner; promote commitment to the organization’s vision and values; project a positive image and serve as a role model Participate in truck unloading and stocking processes to ensure truck standards are followed and completed within budget Follow SOPs and Company programs to ensure a safe environment Acknowledge customers, help locate products and provide solutions Assist with Omni-channel processes Minimum Qualifications
Basic computer skills Preferred Experience
Previous custom framing experience is preferred Retail management experience Experience leading a sales team Physical Requirements
Regular bending, lifting, carrying, reaching and stretching Ability to move throughout the store Ability to remain standing for long periods Lifting heavy boxes and frames and accessing high shelves by ladder or similar equipment If help is needed performing these functions, contact supervisor for accommodation consideration Work Environment
Public retail store setting addressing customer needs; climate-controlled public areas; some stock rooms may not be climate controlled; some outdoor work if assigned Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings Legal and Company Information
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. Michaels is an Equal Opportunity Employer. We are committed to inclusion and providing accommodations as needed. For more information, visit Michaels benefits pages and EEOC posters as applicable. Total Base Pay Range: $17.50 - $23.00
#J-18808-Ljbffr
Location: Store - LA-WALNUT, CA. Lead and coach the framing team to deliver high-quality custom framing solutions on time, while ensuring excellent customer service and adherence to store standards. Responsibilities
Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results Develop and coach the team selling behaviors Lead the delivery of high-quality custom framing solutions to customers on time by planning workload in partnership with the Store Manager Achieve KPI targets and manage the framing team to achieve their role KPI’s Review sales and production workload and build plans and sales floor time for networking Manage and execute inventory management processes as assigned Manage and execute shrink and safety programs Serve as Manager on Duty (MOD) Assist with interviewing, on-boarding, coaching, observing and training of new team members; support Talent Development activities; participate in Performance Management activities of the team; utilize leadership competencies for self-development Partner with MODs daily on framing expectations Interact with others in an accepting and respectful manner; promote commitment to the organization’s vision and values; project a positive image and serve as a role model Participate in truck unloading and stocking processes to ensure truck standards are followed and completed within budget Follow SOPs and Company programs to ensure a safe environment Acknowledge customers, help locate products and provide solutions Assist with Omni-channel processes Minimum Qualifications
Basic computer skills Preferred Experience
Previous custom framing experience is preferred Retail management experience Experience leading a sales team Physical Requirements
Regular bending, lifting, carrying, reaching and stretching Ability to move throughout the store Ability to remain standing for long periods Lifting heavy boxes and frames and accessing high shelves by ladder or similar equipment If help is needed performing these functions, contact supervisor for accommodation consideration Work Environment
Public retail store setting addressing customer needs; climate-controlled public areas; some stock rooms may not be climate controlled; some outdoor work if assigned Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings Legal and Company Information
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. Michaels is an Equal Opportunity Employer. We are committed to inclusion and providing accommodations as needed. For more information, visit Michaels benefits pages and EEOC posters as applicable. Total Base Pay Range: $17.50 - $23.00
#J-18808-Ljbffr