Michaels Stores
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Custom Framing Manager
role at
Michaels Stores . Store - CHI-NORRIDGE, IL Lead and coach a team of framers who focus on building customer relationships while creating framing solutions for their art. Drive custom framing sales and assist customers in creating memorable framing solutions. Major Activities
Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance and store standards. Develop and coach the team selling behaviors. Lead the delivery of high-quality custom framing solutions on time by planning workload with the Store Manager. Achieve KPIs and manage the framing team to meet their role KPIs. Review sales and production workload, and plan sales floor activities for networking. Manage inventory, shrink, and safety programs. Serve as Manager on Duty (MOD). Support interviewing, onboarding, coaching, and training of new team members; participate in performance management. Collaborate with MODs on framing expectations. Interact respectfully with others, promote a positive image, and serve as a role model. Participate in truck unloading and stocking processes. Follow SOPs and ensure a safe environment. Acknowledge customers, help locate products, and provide solutions. Assist with Omni-channel processes. Minimum Experience
Basic computer skills. Preferred Experience
Previous custom framing experience. Retail management experience. Experience leading a sales team. Physical Requirements
Bending, lifting, carrying, reaching, and stretching. Ability to move throughout the store and remain standing for long periods. Lifting heavy boxes and frames; accessing high shelves with ladders. Work Environment
Public retail store environment with climate-controlled areas and some outdoor work. Work hours include nights, weekends, and early mornings. Applicants must meet legal requirements and Michaels is committed to inclusion and accommodations. For assistance, contact Customer Care at 1-800-642-4235.
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Custom Framing Manager
role at
Michaels Stores . Store - CHI-NORRIDGE, IL Lead and coach a team of framers who focus on building customer relationships while creating framing solutions for their art. Drive custom framing sales and assist customers in creating memorable framing solutions. Major Activities
Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance and store standards. Develop and coach the team selling behaviors. Lead the delivery of high-quality custom framing solutions on time by planning workload with the Store Manager. Achieve KPIs and manage the framing team to meet their role KPIs. Review sales and production workload, and plan sales floor activities for networking. Manage inventory, shrink, and safety programs. Serve as Manager on Duty (MOD). Support interviewing, onboarding, coaching, and training of new team members; participate in performance management. Collaborate with MODs on framing expectations. Interact respectfully with others, promote a positive image, and serve as a role model. Participate in truck unloading and stocking processes. Follow SOPs and ensure a safe environment. Acknowledge customers, help locate products, and provide solutions. Assist with Omni-channel processes. Minimum Experience
Basic computer skills. Preferred Experience
Previous custom framing experience. Retail management experience. Experience leading a sales team. Physical Requirements
Bending, lifting, carrying, reaching, and stretching. Ability to move throughout the store and remain standing for long periods. Lifting heavy boxes and frames; accessing high shelves with ladders. Work Environment
Public retail store environment with climate-controlled areas and some outdoor work. Work hours include nights, weekends, and early mornings. Applicants must meet legal requirements and Michaels is committed to inclusion and accommodations. For assistance, contact Customer Care at 1-800-642-4235.
#J-18808-Ljbffr