PDI - Kitchen, Bath, & Lighting
Inside Sales: Residential Lighting
PDI - Kitchen, Bath, & Lighting, Lawrenceville, Georgia, United States, 30243
Overview
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We are looking for an Inside Sales: Residential Lighting to join our growing team! At PDI, our goal is to always be committed to providing quality products with prompt, efficient, courteous service in all segments of our business. We pride ourselves in keeping flexibility of procedures and policy at the forefront so that customer needs are always satisfied. Since 1973, we have maintained our position as a leader in the wholesale distribution industry and offer first-class service to customers in the residential and commercial plumbing industries, as well as home builders, interior designers, remodelers, and homeowners. We operate 19 branch locations and 14 showrooms throughout Georgia, Tennessee, and South Carolina.
Function As an Inside Sales: Residential Lighting, you will be responsible for managing relationships with builders, contractors, and outside sales reps by providing lighting package solutions that align with project specifications, budgets, and timelines. This role will focus on generating quotes, processing orders, coordinating with operations and warehouse teams, and supporting account growth for both new and existing builder clients.
Responsibilities
Serve as the primary point of contact for builder accounts, providing product knowledge and responsive customer service.
Prepare price quotations, negotiate terms, and provide pricing information to customers. Collaborate with pricing agents and sales managers to ensure competitive pricing and maximize profitability.
Manage order entry, purchase orders, and job tracking to ensure timely fulfillment and delivery.
Partner with outside sales representatives and account managers to support builder relationships and secure new projects.
Collaborate with purchasing, warehouse, and logistics teams to ensure smooth order flow and on-time deliveries.
Maintain knowledge of builder-grade product lines, industry trends, and competitor offerings.
Resolve customer inquiries, order discrepancies, and service issues quickly and professionally.
Proactively engage with customers via phone, email, and other communication channels to understand their needs, provide product recommendations, and offer solutions to meet their requirements.
Develop a deep understanding of the company's lighting and appliance products. Stay updated on new products, features, and industry trends to provide informed recommendations to customers.
Maintain accurate and up-to-date records of customer interactions, inquiries, and sales activities in the company's ERP system. Use data to track sales performance, identify opportunities for upselling and cross-selling, and forecast future sales.
Generate sales reports, performance metrics, and forecasts to track progress against targets and goals. Provide regular updates to sales management on sales pipeline, opportunities, and challenges.
Qualifications
High school diploma or equivalent; bachelor’s degree in business or related field preferred.
Previous experience in inside sales, customer service, or related roles within the plumbing supply industry.
Strong knowledge of plumbing products, terminology, and installation practices.
Excellent communication skills, both verbal and written, with the ability to articulate technical information clearly and concisely.
Customer-focused with a passion for delivering exceptional service and building long-term relationships.
Proficiency in CRM software, Microsoft Office suite, and sales order processing systems.
Strong organizational skills with the ability to multitask and prioritize tasks in a fast-paced environment.
Goal-oriented with a track record of achieving sales targets and objectives.
Seniority level Entry level
Employment type Full-time
Job function Sales and Business Development
Industries Wholesale
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We are looking for an Inside Sales: Residential Lighting to join our growing team! At PDI, our goal is to always be committed to providing quality products with prompt, efficient, courteous service in all segments of our business. We pride ourselves in keeping flexibility of procedures and policy at the forefront so that customer needs are always satisfied. Since 1973, we have maintained our position as a leader in the wholesale distribution industry and offer first-class service to customers in the residential and commercial plumbing industries, as well as home builders, interior designers, remodelers, and homeowners. We operate 19 branch locations and 14 showrooms throughout Georgia, Tennessee, and South Carolina.
Function As an Inside Sales: Residential Lighting, you will be responsible for managing relationships with builders, contractors, and outside sales reps by providing lighting package solutions that align with project specifications, budgets, and timelines. This role will focus on generating quotes, processing orders, coordinating with operations and warehouse teams, and supporting account growth for both new and existing builder clients.
Responsibilities
Serve as the primary point of contact for builder accounts, providing product knowledge and responsive customer service.
Prepare price quotations, negotiate terms, and provide pricing information to customers. Collaborate with pricing agents and sales managers to ensure competitive pricing and maximize profitability.
Manage order entry, purchase orders, and job tracking to ensure timely fulfillment and delivery.
Partner with outside sales representatives and account managers to support builder relationships and secure new projects.
Collaborate with purchasing, warehouse, and logistics teams to ensure smooth order flow and on-time deliveries.
Maintain knowledge of builder-grade product lines, industry trends, and competitor offerings.
Resolve customer inquiries, order discrepancies, and service issues quickly and professionally.
Proactively engage with customers via phone, email, and other communication channels to understand their needs, provide product recommendations, and offer solutions to meet their requirements.
Develop a deep understanding of the company's lighting and appliance products. Stay updated on new products, features, and industry trends to provide informed recommendations to customers.
Maintain accurate and up-to-date records of customer interactions, inquiries, and sales activities in the company's ERP system. Use data to track sales performance, identify opportunities for upselling and cross-selling, and forecast future sales.
Generate sales reports, performance metrics, and forecasts to track progress against targets and goals. Provide regular updates to sales management on sales pipeline, opportunities, and challenges.
Qualifications
High school diploma or equivalent; bachelor’s degree in business or related field preferred.
Previous experience in inside sales, customer service, or related roles within the plumbing supply industry.
Strong knowledge of plumbing products, terminology, and installation practices.
Excellent communication skills, both verbal and written, with the ability to articulate technical information clearly and concisely.
Customer-focused with a passion for delivering exceptional service and building long-term relationships.
Proficiency in CRM software, Microsoft Office suite, and sales order processing systems.
Strong organizational skills with the ability to multitask and prioritize tasks in a fast-paced environment.
Goal-oriented with a track record of achieving sales targets and objectives.
Seniority level Entry level
Employment type Full-time
Job function Sales and Business Development
Industries Wholesale
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