Walmart
Director of Memberships & Member Relationship Management – Walmart Business
Walmart, Bentonville, Arkansas, United States, 72712
Position Summary
Director of Memberships & Member Relationship Management Location: Bentonville, Arkansas ONLY What you’ll do
The Director of Memberships & Member Relationship Management will collaborate cross-functionally with internal teams to build compelling member benefits, partner with marketing for member acquisition and retention strategies, and work closely with sales to support and grow enterprise membership plans. While pricing is a key consideration, membership does not imply lower prices on items; instead, it delivers enhanced value through exclusive benefits, services, and experiences that support organizational success. Walmart Business offers multiple levels of membership—from plans tailored for small businesses and nonprofits to enterprise-level solutions—ensuring that organizations of all sizes can find a membership tier that meets their needs. Develop and execute the membership strategy as a growth engine and value driver, not just as a program or stand-alone product. Ensure pricing, assortment and benefits make membership a “no-brainer” for business customers. Manage membership as a revenue driver that supports growth of the B2B business. Member Relationship Management
Build and oversee a structured approach to member relationship management. Capture, analyze and act on member feedback to inform product development and site experience. Use member insights to continuously improve benefits, assortment, and service for superb member satisfaction. Partnerships & Value Creation
Partner with merchandising, marketing, supply chain, and digital teams to ensure members get unbeatable value. Translate strategy into execution with clear KPIs and operational discipline. Forge partnerships inside and outside Walmart that expand benefits for members. Leadership
Lead, mentor, and develop the Commercialization team, shaping future talent. Minimum Qualifications
Bachelor’s degree in Business, Statistics, Social Science, Communications, or related field and 6 years’ experience in retail merchandising, operations management, or related area OR 8 years’ experience in retail merchandising, operations management, or related area. 2 years’ supervisory experience Preferred Qualifications
Masters, MBA or related degree Experience in eCommerce or digital businesses Experience leading a cross-functional team Experience in strategy development and execution Executive presence and collaboration skills to influence across a large organization Leading a cross-functional team Primary Location
702 Sw 8th St, Bentonville, AR 72716, United States of America
#J-18808-Ljbffr
Director of Memberships & Member Relationship Management Location: Bentonville, Arkansas ONLY What you’ll do
The Director of Memberships & Member Relationship Management will collaborate cross-functionally with internal teams to build compelling member benefits, partner with marketing for member acquisition and retention strategies, and work closely with sales to support and grow enterprise membership plans. While pricing is a key consideration, membership does not imply lower prices on items; instead, it delivers enhanced value through exclusive benefits, services, and experiences that support organizational success. Walmart Business offers multiple levels of membership—from plans tailored for small businesses and nonprofits to enterprise-level solutions—ensuring that organizations of all sizes can find a membership tier that meets their needs. Develop and execute the membership strategy as a growth engine and value driver, not just as a program or stand-alone product. Ensure pricing, assortment and benefits make membership a “no-brainer” for business customers. Manage membership as a revenue driver that supports growth of the B2B business. Member Relationship Management
Build and oversee a structured approach to member relationship management. Capture, analyze and act on member feedback to inform product development and site experience. Use member insights to continuously improve benefits, assortment, and service for superb member satisfaction. Partnerships & Value Creation
Partner with merchandising, marketing, supply chain, and digital teams to ensure members get unbeatable value. Translate strategy into execution with clear KPIs and operational discipline. Forge partnerships inside and outside Walmart that expand benefits for members. Leadership
Lead, mentor, and develop the Commercialization team, shaping future talent. Minimum Qualifications
Bachelor’s degree in Business, Statistics, Social Science, Communications, or related field and 6 years’ experience in retail merchandising, operations management, or related area OR 8 years’ experience in retail merchandising, operations management, or related area. 2 years’ supervisory experience Preferred Qualifications
Masters, MBA or related degree Experience in eCommerce or digital businesses Experience leading a cross-functional team Experience in strategy development and execution Executive presence and collaboration skills to influence across a large organization Leading a cross-functional team Primary Location
702 Sw 8th St, Bentonville, AR 72716, United States of America
#J-18808-Ljbffr