Ethos Veterinary Health
Veterinary Client Patient Liaison, Surgery
Ethos Veterinary Health, Santa Barbara, California, us, 93190
Overview
Advanced Veterinary Specialists (AVS) in Santa Barbara is a premier 24-hour specialty and emergency veterinary hospital dedicated to providing exceptional care to pets in need. Our state-of-the-art facility offers emergency care, internal medicine, surgery, oncology, and critical care, supported by a team of board-certified specialists and highly skilled veterinary professionals. We pride ourselves on fostering a compassionate, collaborative environment where pets receive the best possible care. Compensation range:
$21 - $25 hourly. Position Overview
As the Client Patient Liaison for our Surgery Department, you’ll be the central point of contact for pet owners—helping them navigate scheduling, communication, and billing—while collaborating closely with our clinical team to ensure continuity of care. Key Responsibilities
Scheduling & Coordination:
Manage surgery consultations and follow-up appointments, ensuring efficiency and excellent client experience. Client Communication:
Serve as the primary liaison for incoming calls and messages related to surgical patients. Provide timely, compassionate, and informative responses to client inquiries. Billing Support:
Assist clients with estimates, billing questions, and insurance-related documentation. Partner with the billing team to resolve concerns quickly and clearly. Record Management:
Maintain accurate and up-to-date documentation of all communications, appointments, and financial interactions. Team Collaboration:
Work closely with surgeons, technicians, and support staff to keep the surgery department organized, informed, and running smoothly. Customer Service:
Deliver exceptional, empathetic service to every client, every time—supporting pet owners through the surgical process with care and professionalism. What You Bring
Prior experience in a veterinary, medical, or client-facing service environment Excellent verbal and written communication skills Strong organizational and time-management abilities Familiarity with veterinary scheduling and medical records systems (preferred) A proactive, compassionate, and detail-oriented mindset Qualifications
Experience in a veterinary, healthcare, or customer service role. Excellent organizational and multitasking skills. Strong communication skills, both written and verbal. Familiarity with scheduling software and electronic medical records (EMRs) preferred. Ability to handle sensitive and confidential information with discretion. Compassionate and service-oriented mindset, with a commitment to providing a positive experience for clients and their pets. Working Conditions
Office setting within a hospital environment. May require occasional weekend or evening hours, depending on client needs and department operations. Benefits
Full-time benefits
include health, dental, vision, disability and life insurances, flex-spending accounts, 401(k), Employee Assistance Program, 3 weeks accrued paid time off, and uniforms Highly competitive wages based on experience and skill set. Competitive Vet Assistant and RVT CE allowance annually VetBloom access: Race approved continuing education, training, and curriculum library License application and renewal reimbursement for RVTs Opportunities for growth and advancement Ethos Veterinary Health is an equal opportunity employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by applicable law. All employment is decided based on qualifications, competence, merit, and business need.
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Advanced Veterinary Specialists (AVS) in Santa Barbara is a premier 24-hour specialty and emergency veterinary hospital dedicated to providing exceptional care to pets in need. Our state-of-the-art facility offers emergency care, internal medicine, surgery, oncology, and critical care, supported by a team of board-certified specialists and highly skilled veterinary professionals. We pride ourselves on fostering a compassionate, collaborative environment where pets receive the best possible care. Compensation range:
$21 - $25 hourly. Position Overview
As the Client Patient Liaison for our Surgery Department, you’ll be the central point of contact for pet owners—helping them navigate scheduling, communication, and billing—while collaborating closely with our clinical team to ensure continuity of care. Key Responsibilities
Scheduling & Coordination:
Manage surgery consultations and follow-up appointments, ensuring efficiency and excellent client experience. Client Communication:
Serve as the primary liaison for incoming calls and messages related to surgical patients. Provide timely, compassionate, and informative responses to client inquiries. Billing Support:
Assist clients with estimates, billing questions, and insurance-related documentation. Partner with the billing team to resolve concerns quickly and clearly. Record Management:
Maintain accurate and up-to-date documentation of all communications, appointments, and financial interactions. Team Collaboration:
Work closely with surgeons, technicians, and support staff to keep the surgery department organized, informed, and running smoothly. Customer Service:
Deliver exceptional, empathetic service to every client, every time—supporting pet owners through the surgical process with care and professionalism. What You Bring
Prior experience in a veterinary, medical, or client-facing service environment Excellent verbal and written communication skills Strong organizational and time-management abilities Familiarity with veterinary scheduling and medical records systems (preferred) A proactive, compassionate, and detail-oriented mindset Qualifications
Experience in a veterinary, healthcare, or customer service role. Excellent organizational and multitasking skills. Strong communication skills, both written and verbal. Familiarity with scheduling software and electronic medical records (EMRs) preferred. Ability to handle sensitive and confidential information with discretion. Compassionate and service-oriented mindset, with a commitment to providing a positive experience for clients and their pets. Working Conditions
Office setting within a hospital environment. May require occasional weekend or evening hours, depending on client needs and department operations. Benefits
Full-time benefits
include health, dental, vision, disability and life insurances, flex-spending accounts, 401(k), Employee Assistance Program, 3 weeks accrued paid time off, and uniforms Highly competitive wages based on experience and skill set. Competitive Vet Assistant and RVT CE allowance annually VetBloom access: Race approved continuing education, training, and curriculum library License application and renewal reimbursement for RVTs Opportunities for growth and advancement Ethos Veterinary Health is an equal opportunity employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by applicable law. All employment is decided based on qualifications, competence, merit, and business need.
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