Customer Service Specialist

Career Opportunities with Workrite Ergonomics Current job opportunities are posted here as they become available. Do you have great customer service experience and are looking for a new opportunity? Workrite Ergonomics is looking for a Customer Service Specialist to join our industry leading team! Enjoy excellent pay and incentives at a company where you will be recognized and rewarded! Company Overview: Founded in 1991, Workrite Ergonomics is an industry leader in the design, manufacture and distribution of height-adjustable work centers and ergonomic office accessories, including adjustable keyboard platform systems and flat panel monitor support systems. What’s In It For You? $21/hr Benefits including Medical/Dental/Vision plus many more starting Day 1 Competitive Pay 11 Paid Holidays 401K with Company Match Tuition Reimbursement Employee Discount Programs Bonus and Merit opportunities What Will You Get To Do: Address all incoming calls, voicemails, and emails received by the Customer Service team in a timely and professional manner. This includes but is not limited to order inquiries, change orders, returns, credits, lead time requests, freight quotes, delivery changes, and customer complaints Follow up on all orders with concerns or discrepancies to resolve issues in a timely manner. Communicate with customers and/or sales team to resolve discrepancies on new Purchase Orders and finalize order once resolution is determined Communicate of all delayed/missed shipment information to customers and sales team Manage all daily work through Salesforce cases Submit order/delivery correction requests in the form of credits and returns Participate in process and product training Provide proactive solutions and recommendations Diagnose customer needs and action improvement plans Continuously develop and expand knowledge of Workrite systems and procedures Provide customer service support for international customers Coordinate projects and/or key accounts as needed What Will You Bring: 2 years of experience in data entry High School diploma or GED Intermediate skills in MS Word and Excel, Word, and Outlook. Ability to learn Enterprise Resource Planning (ERP) systems, Customer Relationship Management (CRM) systems and Order Management (OMS) systems Ability to handle multiple priorities efficiently and effectively Ability to communicate effectively across a diverse customer-base; good verbal and written communication skills and good interpersonal skills with ability to deal with individuals at all levels, both inside and outside the organization

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