Zwiesel Fortessa Americas
Customer Solutions Specialist
Zwiesel Fortessa Americas, Winchester, Virginia, United States, 22603
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Customer Solutions Specialist
role at
Zwiesel Fortessa Americas .
Job Description A
Customer Solutions Specialist
is responsible for providing excellent customer service and support for all customers, sales representatives, and internal colleagues across the Commercial Food Service division.
Key Responsibilities
Respond and resolve all customer inquiries, concerns, and requests via phone and/or email.
Ensure that all customers are setup properly in the NetSuite system.
Ensure that all orders, quotes, returns, and credits are being accurately entered, updated, and completed in the NetSuite system in a timely manner.
Support our outside sales representatives team by providing information on orders and product availability.
Enter product returns or quality control cases in NetSuite and lead the communication with the customer to gather information for scheduling return pick ups with the returns and shipping team’s coordination.
Communicate internally with operation’s teams in regards to inquiries around allocation of product, order status, and picking and/or shipping discrepancies.
Qualifications
High school diploma or general education degree (GED) required.
At least two years’ experience in a customer service or similar environment.
Strong oral and written communication skills.
Strong computer skills, including working knowledge of Microsoft Software (Outlook, Excel, etc.).
Must have ability to multitask and prioritize work.
Benefits
Medical, dental, and vision.
401(k) plan with a company match.
Short-term and long-term disability – 100% paid by the company.
Vacation/Paid Time Off, starting with 4 weeks per year.
Paid company holidays.
Annual wellness stipend.
Employee purchase discount.
Please submit your salary expectation with resume.
All your information will be kept confidential according to EEO guidelines.
#J-18808-Ljbffr
Customer Solutions Specialist
role at
Zwiesel Fortessa Americas .
Job Description A
Customer Solutions Specialist
is responsible for providing excellent customer service and support for all customers, sales representatives, and internal colleagues across the Commercial Food Service division.
Key Responsibilities
Respond and resolve all customer inquiries, concerns, and requests via phone and/or email.
Ensure that all customers are setup properly in the NetSuite system.
Ensure that all orders, quotes, returns, and credits are being accurately entered, updated, and completed in the NetSuite system in a timely manner.
Support our outside sales representatives team by providing information on orders and product availability.
Enter product returns or quality control cases in NetSuite and lead the communication with the customer to gather information for scheduling return pick ups with the returns and shipping team’s coordination.
Communicate internally with operation’s teams in regards to inquiries around allocation of product, order status, and picking and/or shipping discrepancies.
Qualifications
High school diploma or general education degree (GED) required.
At least two years’ experience in a customer service or similar environment.
Strong oral and written communication skills.
Strong computer skills, including working knowledge of Microsoft Software (Outlook, Excel, etc.).
Must have ability to multitask and prioritize work.
Benefits
Medical, dental, and vision.
401(k) plan with a company match.
Short-term and long-term disability – 100% paid by the company.
Vacation/Paid Time Off, starting with 4 weeks per year.
Paid company holidays.
Annual wellness stipend.
Employee purchase discount.
Please submit your salary expectation with resume.
All your information will be kept confidential according to EEO guidelines.
#J-18808-Ljbffr