Salesforce
Overview
Job Category: Customer Success About Salesforce: We’re Salesforce, the Customer Company, inspiring the future of business with AI, data, and CRM. We lead with our core values to help companies blaze new trails and connect with customers in a whole new way, and we empower our people to grow and contribute to the world. About MuleSoft, a Salesforce Company: Our mission is to help organizations change and innovate faster by making it easy to connect the world’s applications, data, and devices. We serve customers like Spotify, McDonald’s, and Unilever to stay agile and maximize IT investment through API-led connectivity. We are committed to equal opportunity and to building a great place to work. Role Description: For customers who want the most value from MuleSoft with an enterprise experience and rapid support, they purchase our Signature Success Plan. Signature provides the right insights and people at the right time, enabling an enhanced partnership, expertise, and tools to stay agile. Your Impact
Serve as the single point of customer accountability responsible for the orchestration of all Signature deliverables, experience, renewal, and expansion. Cultivate and maintain stakeholder relationships with the customer’s IT and business leadership, sponsors, and decision-makers who have purchased Signature. Help customers achieve business goals on the MuleSoft platform by coordinating the Signature Success catalog of services and providing timely, proactive feature guidance based on customer interests. Advise on the adoption of new features aligned with MuleSoft’s annual release schedules and identify potential challenges and risks to the customer’s implementation. Communicate the value of Signature Success and ensure all collaborators understand this value to support renewals. Advocate for customers during triage and resolution of high-severity cases to support timely resolution. The role may require occasional travel to customer sites and may include after-hours or weekend coverage depending on customer needs. Minimum Requirements
Minimum of 8 years of work experience in one or more: Technical Customer Success, MuleSoft or iPaaS platform use, project leadership, technology solutions development, technical solutions, and/or solutions architecture. Experience with MuleSoft and/or a relevant competing platform. 4+ years of experience in management consulting services. Excellent communication and presentation skills, with the ability to influence at all levels of the organization, including executive and C-level. Ability to analyze technical concepts, translate them into business terms, and map business requirements to technical features. Ability to explain complex technical concepts in business terms to customers and translate customer needs to internal partners. Knowledge of software development processes and design methodologies. Experience leading cross-functional teams to address customer needs or projects. Note: This is an office-flexible role. The expectation is to be in-office 3 days a week when local to an office (Seattle, Bellevue, Chicago, Indianapolis, Atlanta, Austin, NYC). Our Investment In You
World-class enablement and on-demand training. Access resources at Trailhead for a sneak peek. Exposure to executive thought leaders with a focus on living our values. Clear path to promotion with accelerated leadership development programs. Weekly 1:1 coaching with leadership and a mentorship program. Product boot camps and training programs to accelerate ramp-up. Accommodations: If you require assistance due to a disability applying for open positions, please submit a request via the Accommodations Request Form. Posting Statement: Salesforce is an equal employment opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, protected veteran status, or disability. Salesforce does not accept unsolicited resumes. Salesforce welcomes all. For New York-based roles, the base salary range is 145,200 to 199,700 USD. For Washington-based roles, the range is 133,400 to 183,500 USD. For Illinois-based roles, the range is 133,400 to 183,500 USD. Compensation depends on location, level, knowledge, skills, and experience. Some roles may be eligible for incentive compensation, equity, and benefits. More details at the benefits site.
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Job Category: Customer Success About Salesforce: We’re Salesforce, the Customer Company, inspiring the future of business with AI, data, and CRM. We lead with our core values to help companies blaze new trails and connect with customers in a whole new way, and we empower our people to grow and contribute to the world. About MuleSoft, a Salesforce Company: Our mission is to help organizations change and innovate faster by making it easy to connect the world’s applications, data, and devices. We serve customers like Spotify, McDonald’s, and Unilever to stay agile and maximize IT investment through API-led connectivity. We are committed to equal opportunity and to building a great place to work. Role Description: For customers who want the most value from MuleSoft with an enterprise experience and rapid support, they purchase our Signature Success Plan. Signature provides the right insights and people at the right time, enabling an enhanced partnership, expertise, and tools to stay agile. Your Impact
Serve as the single point of customer accountability responsible for the orchestration of all Signature deliverables, experience, renewal, and expansion. Cultivate and maintain stakeholder relationships with the customer’s IT and business leadership, sponsors, and decision-makers who have purchased Signature. Help customers achieve business goals on the MuleSoft platform by coordinating the Signature Success catalog of services and providing timely, proactive feature guidance based on customer interests. Advise on the adoption of new features aligned with MuleSoft’s annual release schedules and identify potential challenges and risks to the customer’s implementation. Communicate the value of Signature Success and ensure all collaborators understand this value to support renewals. Advocate for customers during triage and resolution of high-severity cases to support timely resolution. The role may require occasional travel to customer sites and may include after-hours or weekend coverage depending on customer needs. Minimum Requirements
Minimum of 8 years of work experience in one or more: Technical Customer Success, MuleSoft or iPaaS platform use, project leadership, technology solutions development, technical solutions, and/or solutions architecture. Experience with MuleSoft and/or a relevant competing platform. 4+ years of experience in management consulting services. Excellent communication and presentation skills, with the ability to influence at all levels of the organization, including executive and C-level. Ability to analyze technical concepts, translate them into business terms, and map business requirements to technical features. Ability to explain complex technical concepts in business terms to customers and translate customer needs to internal partners. Knowledge of software development processes and design methodologies. Experience leading cross-functional teams to address customer needs or projects. Note: This is an office-flexible role. The expectation is to be in-office 3 days a week when local to an office (Seattle, Bellevue, Chicago, Indianapolis, Atlanta, Austin, NYC). Our Investment In You
World-class enablement and on-demand training. Access resources at Trailhead for a sneak peek. Exposure to executive thought leaders with a focus on living our values. Clear path to promotion with accelerated leadership development programs. Weekly 1:1 coaching with leadership and a mentorship program. Product boot camps and training programs to accelerate ramp-up. Accommodations: If you require assistance due to a disability applying for open positions, please submit a request via the Accommodations Request Form. Posting Statement: Salesforce is an equal employment opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, protected veteran status, or disability. Salesforce does not accept unsolicited resumes. Salesforce welcomes all. For New York-based roles, the base salary range is 145,200 to 199,700 USD. For Washington-based roles, the range is 133,400 to 183,500 USD. For Illinois-based roles, the range is 133,400 to 183,500 USD. Compensation depends on location, level, knowledge, skills, and experience. Some roles may be eligible for incentive compensation, equity, and benefits. More details at the benefits site.
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