MuleSoft
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. Innovation isn’t a buzzword — it’s a way of life. We’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place. Agentforce is the future of AI, and you are the future of Salesforce. About MuleSoft, a Salesforce Company
Our mission is to help organizations change and innovate faster by making it easy to connect the world’s applications, data, and devices. Companies like Spotify, McDonald’s, and Unilever rely on MuleSoft to stay agile, deliver faster, and make the most of their IT investment with API-led connectivity. We’re committed to providing an equal opportunity workplace where everyone is supported and inspired to do their best work. We work to build a culture we’re proud of and have been named a top workplace in the Bay Area. Role Description
The Customer Success Manager serves as a named resource and partner for MuleSoft Signature customer organizations. They orchestrate all deliverables their customer is entitled to, including onboarding through contract renewal and growth opportunities. They develop deep relationships with customer teams and apply industry knowledge to improve implementation health. This role partners across MuleSoft to provide a unified Signature experience for their customers. Your Impact
Serve as the single point of customer accountability responsible for the orchestration of all Signature deliverables, experience, renewal, and expansion. Cultivate and maintain stakeholder relationships with the customer’s IT and business executive leadership, sponsors, and decision-makers within customer organizations that have purchased Signature. Coordinate the completion of the Signature Success catalog of services as required for your customer and provide timely, proactive MuleSoft feature guidance based on areas of interest. Act as an advisor to customers for the adoption of new features in MuleSoft’s annual release schedules and identify challenges and risks to implementation. Communicate the value of Signature Success and ensure all collaborators understand this value to support renewal. Advocate for customers during triage and resolution of high-severity cases to support timely issue resolution. Occasional travel to customer sites and potential after-hours or weekend coverage depending on customer needs. Minimum Requirements
Minimum of 8 years of work experience in one or more: Technical Customer Success, MuleSoft or iPaaS platform use, project leadership, technology solutions development, technical solutions, and/or solutions architecture. Experience with MuleSoft and/or a relevant competing platform. 4+ years of experience in management consulting services. Excellent communication and presentation skills with demonstrated ability to influence at all levels including executive and C-level. Skills for analyzing technical concepts, translating them into business terms, and mapping business requirements into technical features. Ability to explain complex technical concepts in business-friendly terms to customers and explain customer needs to internal partners. Knowledge of software development processes and design methodologies. Experience leading cross-functional teams to resolve customer needs or projects. Note: This is an office-flexible role. In-office presence is expected 3 days a week when local to an office (Seattle, Bellevue, Chicago, Indianapolis, Atlanta, Austin, NYC). Our Investment In You
World-class enablement and on-demand training Exposure to executive thought leaders with a passion for living our values Weekly 1:1 coaching with leadership Fast Ramp mentorship program Week-long product boot camp Accommodations
If you require assistance due to a disability applying for open positions, please submit a request via the Accommodations Request Form. Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. Salesforce believes in equality and inclusion in the workplace. Compensation offers consider location, job level, and experience. Benefits include time off, medical/dental/vision, mental health support, parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. New York, Washington, California, and Illinois salary ranges are provided in the posting. For New York: $145,200–$199,700; Washington: $133,400–$183,500; California: $145,200–$199,700; Illinois: $133,400–$183,500. For New York-based roles, base salary range: $145,200 to $199,700. For Washington: $133,400 to $183,500. For California: $145,200 to $199,700. For Illinois: $133,400 to $183,500.
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Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. Innovation isn’t a buzzword — it’s a way of life. We’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place. Agentforce is the future of AI, and you are the future of Salesforce. About MuleSoft, a Salesforce Company
Our mission is to help organizations change and innovate faster by making it easy to connect the world’s applications, data, and devices. Companies like Spotify, McDonald’s, and Unilever rely on MuleSoft to stay agile, deliver faster, and make the most of their IT investment with API-led connectivity. We’re committed to providing an equal opportunity workplace where everyone is supported and inspired to do their best work. We work to build a culture we’re proud of and have been named a top workplace in the Bay Area. Role Description
The Customer Success Manager serves as a named resource and partner for MuleSoft Signature customer organizations. They orchestrate all deliverables their customer is entitled to, including onboarding through contract renewal and growth opportunities. They develop deep relationships with customer teams and apply industry knowledge to improve implementation health. This role partners across MuleSoft to provide a unified Signature experience for their customers. Your Impact
Serve as the single point of customer accountability responsible for the orchestration of all Signature deliverables, experience, renewal, and expansion. Cultivate and maintain stakeholder relationships with the customer’s IT and business executive leadership, sponsors, and decision-makers within customer organizations that have purchased Signature. Coordinate the completion of the Signature Success catalog of services as required for your customer and provide timely, proactive MuleSoft feature guidance based on areas of interest. Act as an advisor to customers for the adoption of new features in MuleSoft’s annual release schedules and identify challenges and risks to implementation. Communicate the value of Signature Success and ensure all collaborators understand this value to support renewal. Advocate for customers during triage and resolution of high-severity cases to support timely issue resolution. Occasional travel to customer sites and potential after-hours or weekend coverage depending on customer needs. Minimum Requirements
Minimum of 8 years of work experience in one or more: Technical Customer Success, MuleSoft or iPaaS platform use, project leadership, technology solutions development, technical solutions, and/or solutions architecture. Experience with MuleSoft and/or a relevant competing platform. 4+ years of experience in management consulting services. Excellent communication and presentation skills with demonstrated ability to influence at all levels including executive and C-level. Skills for analyzing technical concepts, translating them into business terms, and mapping business requirements into technical features. Ability to explain complex technical concepts in business-friendly terms to customers and explain customer needs to internal partners. Knowledge of software development processes and design methodologies. Experience leading cross-functional teams to resolve customer needs or projects. Note: This is an office-flexible role. In-office presence is expected 3 days a week when local to an office (Seattle, Bellevue, Chicago, Indianapolis, Atlanta, Austin, NYC). Our Investment In You
World-class enablement and on-demand training Exposure to executive thought leaders with a passion for living our values Weekly 1:1 coaching with leadership Fast Ramp mentorship program Week-long product boot camp Accommodations
If you require assistance due to a disability applying for open positions, please submit a request via the Accommodations Request Form. Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. Salesforce believes in equality and inclusion in the workplace. Compensation offers consider location, job level, and experience. Benefits include time off, medical/dental/vision, mental health support, parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. New York, Washington, California, and Illinois salary ranges are provided in the posting. For New York: $145,200–$199,700; Washington: $133,400–$183,500; California: $145,200–$199,700; Illinois: $133,400–$183,500. For New York-based roles, base salary range: $145,200 to $199,700. For Washington: $133,400 to $183,500. For California: $145,200 to $199,700. For Illinois: $133,400 to $183,500.
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