The Sports Facilities Advisory & Management
Operations Supervisor - Lloyd Center Ice Rink
The Sports Facilities Advisory & Management, Portland, Oregon, United States, 97204
About the Company
Lloyd Center Ice Rink is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Portland, OR. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.
Lloyd Center Ice Rink is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.
SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.
Position Summary The Operations Supervisor for the ice arena is responsible for overseeing daily operations, ensuring the facility runs smoothly, and providing a safe and enjoyable environment for all patrons. This role involves managing staff, coordinating events, maintaining equipment, and addressing any issues that arise.
Primary Responsibilities
Provide courteous and friendly service to all guests and staff
Supervise and coordinate daily operations of the ice arena, including ice maintenance, scheduling, and facility management
Ensure the ice surface is properly maintained, including resurfacing, checking for quality, and addressing any issues promptly
Assist in overseeing the setup and teardown of events, including hockey games, public skating sessions, and private rentals
Assist in managing inventory of ice arena supplies, including ice maintenance materials, concession items, and equipment
Be responsive to guest concerns and direct to appropriate manager to resolve
Enforce facility policies and procedures
Have general knowledge regarding program options and facility events
Assist other departments as necessary
Ensure correct equipment is available for all games
Monitor ice operations
Respond to all incidents, accidents, injuries, and altercations as needed
Complete and file corresponding paperwork as necessary
Assist with daily maintenance and upkeep of department equipment
Assigning duties to staff during shifts
Inspect equipment and communicate the need for repairs or replacements to management
Ensure health and safety standards are followed
Responsible for opening and closing of facilities
Communicate to management on event set and breakdown
Complete special projects, daily assignments, and other duties as directed by management
Minimum Qualifications
Ability to work with a wide variety of ages from preschool through adult
Knowledge of ice maintenance and rink operations is highly desirable
Proven experience in facility management, preferably in an ice arena or similar environment
Flexible work schedule (e.g., nights, weekends, holidays, and long hours) and regular attendance is necessary
Excellent communication skills, both verbal and written
Ability to maintain focus in a high-volume, fast-paced environment
Must have excellent guest service skills
Must be detail-oriented and have outstanding organizational skills
Ability to multi-task and prioritize
Ability to remain calm and focused in difficult and stressful situations
Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders, and fellow team members
Must work well with others
Commitment to the safety and wellbeing of others
Must possess a valid drivers license
Working Conditions and Physical Demands
Must be able to lift 50 pounds waist high
Work is performed in an ice arena environment, which includes cold temperatures and varying noise levels
May involve exposure to ice resurfacing equipment and other machinery
Will be required to stand for extended periods of time
Will be required to work indoors and outdoors year-round
Must be able to work independently in a busy environment
Must comply with safety and health code standards
Facility has intermittent noise
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Lloyd Center Ice Rink is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.
SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.
Position Summary The Operations Supervisor for the ice arena is responsible for overseeing daily operations, ensuring the facility runs smoothly, and providing a safe and enjoyable environment for all patrons. This role involves managing staff, coordinating events, maintaining equipment, and addressing any issues that arise.
Primary Responsibilities
Provide courteous and friendly service to all guests and staff
Supervise and coordinate daily operations of the ice arena, including ice maintenance, scheduling, and facility management
Ensure the ice surface is properly maintained, including resurfacing, checking for quality, and addressing any issues promptly
Assist in overseeing the setup and teardown of events, including hockey games, public skating sessions, and private rentals
Assist in managing inventory of ice arena supplies, including ice maintenance materials, concession items, and equipment
Be responsive to guest concerns and direct to appropriate manager to resolve
Enforce facility policies and procedures
Have general knowledge regarding program options and facility events
Assist other departments as necessary
Ensure correct equipment is available for all games
Monitor ice operations
Respond to all incidents, accidents, injuries, and altercations as needed
Complete and file corresponding paperwork as necessary
Assist with daily maintenance and upkeep of department equipment
Assigning duties to staff during shifts
Inspect equipment and communicate the need for repairs or replacements to management
Ensure health and safety standards are followed
Responsible for opening and closing of facilities
Communicate to management on event set and breakdown
Complete special projects, daily assignments, and other duties as directed by management
Minimum Qualifications
Ability to work with a wide variety of ages from preschool through adult
Knowledge of ice maintenance and rink operations is highly desirable
Proven experience in facility management, preferably in an ice arena or similar environment
Flexible work schedule (e.g., nights, weekends, holidays, and long hours) and regular attendance is necessary
Excellent communication skills, both verbal and written
Ability to maintain focus in a high-volume, fast-paced environment
Must have excellent guest service skills
Must be detail-oriented and have outstanding organizational skills
Ability to multi-task and prioritize
Ability to remain calm and focused in difficult and stressful situations
Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders, and fellow team members
Must work well with others
Commitment to the safety and wellbeing of others
Must possess a valid drivers license
Working Conditions and Physical Demands
Must be able to lift 50 pounds waist high
Work is performed in an ice arena environment, which includes cold temperatures and varying noise levels
May involve exposure to ice resurfacing equipment and other machinery
Will be required to stand for extended periods of time
Will be required to work indoors and outdoors year-round
Must be able to work independently in a busy environment
Must comply with safety and health code standards
Facility has intermittent noise
#J-18808-Ljbffr