Sysco Corporation (nyse:syy)
Senior Operations Engineer - L1 Junior Technology Operations Technology Operatio
Sysco Corporation (nyse:syy), Granite Heights, Wisconsin, United States
Sysco LABS is the captive innovation arm of Sysco Corporation (NYSE: SYY), the world’s largest foodservice company. Sysco is a Fortune 500 company and the global leader in selling, marketing, and distributing food products to restaurants, healthcare, and educational facilities, lodging establishments and other customers who prepare meals away from home. Its family of products also includes equipment and supplies for the foodservice and hospitality industries. With more than 76,000 colleagues, the company operates 334 distribution facilities worldwide and serves approximately 730,000 customer locations. For fiscal year 2024 that ended July 1, 2024, the company generated sales of more than $78.8 billion.
Operating with the agility and tenacity of a tech–startup, powered by the expertise of the industry leader, Sysco LABS is perfectly poised to transform one of the world’s largest industries.
Sysco LABS’s engineering teams based out of Colombo, Sri Lanka and Austin and Houston, TX, innovate across the entire food service journey – from the enterprise grade technology that enables Sysco’s business, to the technology that revolutionizes the way that Sysco connects with restaurants and the technology that shapes the way those restaurants connect with customers.
Sysco LABS technology is present in the sourcing of food products, merchandising, storage and warehouse operations, order placement and pricing algorithms, the delivery of food and supplies to Sysco’s global network, the in-restaurant dining experience of the end-customer and much more.
THE OPPORTUNITY
We are looking for Senior Operations Engineer – L1 to join the Enterprise Monitoring team at Sysco LABS. You will be part of the Sysco Global Operations Center and primarily monitor Sysco global infrastructure and applications 24x7x365. RESPONSIBILITIES
Working on a roster covering 24x7 monitoring of Sysco global infrastructure and applications Providing proactive support in identifying incidents through various monitoring dashboards, before its impacting Sysco associates and customers Working with internal and external stakeholders to troubleshoot and proactively resolve incidents Handling proactive incidents and resolving them to improve the first-touch resolution (FTR) capabilities Ensuring Sysco IT infrastructure and applications are fully operational at all times; any potential incidents should be escalated to support teams within the SLAs REQUIREMENTS
A Bachelor’s Degree in Information Technology or equivalent Must be willing to work in a 24x7x365 environment covering multiple time zones A minimum of 2 years of experience in Operations Engineering, Site Reliability Engineering, or similar roles Excellent ability to learn and articulate software-related and technical concepts Sound knowledge and experience in Windows server/UNIX platforms Sound knowledge and experience in computer networks, including LAN/WAN, DHCP, TCP/IP, Firewalls, and Routing A dynamic personality with a good balance of technical abilities and communication skills (English) who can handle pressure situations Experience in the areas of technical support/systems administration will be a key advantage Experience in working with monitoring platforms like Datadog, SolarWinds, or Nagios will be an added advantage ITIL certification and experience in ITIL practices Operation experience in AWS, Azure, and GCP will be an added advantage The ability to follow standard operating procedure (SOP) for known incidents A desire to learn and develop all necessary technical skills BENEFITS
Performance-based annual bonus Performance rewards and recognition Agile Benefits - special allowances for Health, Wellness & Academic purposes Paid birthday leave Comprehensive Health & Life Insurance Cover - extendable to parents and in-laws Overseas travel opportunities and exposure to client environments Sysco LABS is an Equal Opportunity Employer.
Apply Now Personal Information * Required Fields Your full name * Email * NIC * Qualifications Degree Graduating Year Work Experience Years of related experience Prior Employers (if applicable) Employer Role Employer Role Skills (Enter as many as applicable.) Skills How did you find out about this position Facebook/IG Twitter Linkedin Google Search TopJobs Sysco LABS Select A friend told me Press Advertisement University Outreach Other (Specify) Resume * Upload Please upload PDF files less than 5MB only I'd like to receive updates on related career opportunities in the future by signing up for Sysco LABS Select I agree to the Terms & Conditions * of Sysco LABS as specified in the privacy policy and have understood it Sign up for Sysco LABS Vacancy Alerts to be notified when similar opportunities arise At Sysco LABS, we always go the extra mile but know when to have some fun too - we never pass up an opportunity to celebrate or let our hair down and understand the importance of play in helping us do our best work.
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We are looking for Senior Operations Engineer – L1 to join the Enterprise Monitoring team at Sysco LABS. You will be part of the Sysco Global Operations Center and primarily monitor Sysco global infrastructure and applications 24x7x365. RESPONSIBILITIES
Working on a roster covering 24x7 monitoring of Sysco global infrastructure and applications Providing proactive support in identifying incidents through various monitoring dashboards, before its impacting Sysco associates and customers Working with internal and external stakeholders to troubleshoot and proactively resolve incidents Handling proactive incidents and resolving them to improve the first-touch resolution (FTR) capabilities Ensuring Sysco IT infrastructure and applications are fully operational at all times; any potential incidents should be escalated to support teams within the SLAs REQUIREMENTS
A Bachelor’s Degree in Information Technology or equivalent Must be willing to work in a 24x7x365 environment covering multiple time zones A minimum of 2 years of experience in Operations Engineering, Site Reliability Engineering, or similar roles Excellent ability to learn and articulate software-related and technical concepts Sound knowledge and experience in Windows server/UNIX platforms Sound knowledge and experience in computer networks, including LAN/WAN, DHCP, TCP/IP, Firewalls, and Routing A dynamic personality with a good balance of technical abilities and communication skills (English) who can handle pressure situations Experience in the areas of technical support/systems administration will be a key advantage Experience in working with monitoring platforms like Datadog, SolarWinds, or Nagios will be an added advantage ITIL certification and experience in ITIL practices Operation experience in AWS, Azure, and GCP will be an added advantage The ability to follow standard operating procedure (SOP) for known incidents A desire to learn and develop all necessary technical skills BENEFITS
Performance-based annual bonus Performance rewards and recognition Agile Benefits - special allowances for Health, Wellness & Academic purposes Paid birthday leave Comprehensive Health & Life Insurance Cover - extendable to parents and in-laws Overseas travel opportunities and exposure to client environments Sysco LABS is an Equal Opportunity Employer.
Apply Now Personal Information * Required Fields Your full name * Email * NIC * Qualifications Degree Graduating Year Work Experience Years of related experience Prior Employers (if applicable) Employer Role Employer Role Skills (Enter as many as applicable.) Skills How did you find out about this position Facebook/IG Twitter Linkedin Google Search TopJobs Sysco LABS Select A friend told me Press Advertisement University Outreach Other (Specify) Resume * Upload Please upload PDF files less than 5MB only I'd like to receive updates on related career opportunities in the future by signing up for Sysco LABS Select I agree to the Terms & Conditions * of Sysco LABS as specified in the privacy policy and have understood it Sign up for Sysco LABS Vacancy Alerts to be notified when similar opportunities arise At Sysco LABS, we always go the extra mile but know when to have some fun too - we never pass up an opportunity to celebrate or let our hair down and understand the importance of play in helping us do our best work.
#J-18808-Ljbffr