The Johns Hopkins University
Food Service Operations Manager (Hopkins Dining)
The Johns Hopkins University, Baltimore, Maryland, United States, 21276
Food Service Operations Manager (Hopkins Dining)
We are seeking a Food Service Operations Manager who will provide day‑to‑day oversight and direction for the food service locations on Homewood Campus, reporting to location managers. With a focus on student satisfaction and engagement, quality execution and service, the manager will work closely with the Director of Residential Dining Operations and Assistant Director of Retail Operations to ensure consistency across venues and create the right experience for students in the dining locations.
Operations
Lead all daily operations at the location and provide direction for all team leaders at the location. Collaborate with the culinary team on culinary execution at the location.
Assist in the management of a team of 60 employees, including team leaders and bargaining unit (BU) members.
Support scheduling and direction of employee workflow to include team leaders and bargaining unit members.
Build and maintain strong relationships with students, campus constituents, and dining team members.
Respond and assist in any service issues.
Ensure team members have the tools necessary to complete their jobs.
Ensure show quality standards are maintained at all times.
Support and communicate University initiatives.
Work with the Marketing Team to create and execute marketing initiatives.
Assist Employee Labor Relations with managing bargaining unit hourly staff as aligned with the Collective Bargaining Agreement.
Ensure the location's physical plant and equipment are maintained and in good working condition.
Work closely with the department of facilities and real estate to ensure timely response to facility‑related work orders.
Ensure authenticity in menus, including the digital signage.
Set high expectations for customer service, product knowledge, and education among all staff (BU team members and team leaders).
Work with the Hopkins Dining Support team to ensure all areas are represented in the location and there is intentional collaboration between the Support team, the location management, and BU team members.
Finance
Ensure cost controls are in place and being adhered to.
Oversee completion of required location reports.
Controls
Ensure that all security, safety, and sanitation standards are achieved.
Employ good safety and sanitation practices.
Oversee control of the food, equipment, and smallware's inventories in the location.
Leadership and Internal Relationship Building
Use engagement strategies to recognize, motivate, and celebrate individuals and teams delivering outstanding performance throughout the location.
Promote a cooperative work climate, maximizing productivity and morale.
Interview, hire, train, and develop team members according to Dining Standards.
Display a positive attitude towards team members.
Serve as a mentor to department management to develop their skills and leadership abilities.
Additional Information
This position is considered essential personnel and will be asked to be on‑call via phone or in person as needed during the semester as a point of contact for the location team.
This position will also need to execute flex hours (including weekends) to ensure proper management at all times and to execute events that fall later in the day or on weekends.
Minimum Qualifications
Associate's Degree or Culinary Degree equivalent.
Minimum 3 years of Food Service Management experience, with at least 1 year in a supervisory role.
ServSafe and Allertrain certification is required and must be obtained within three months of employment if not currently held.
Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.
Preferred Qualifications
Bachelor's Degree.
Special Knowledge, Skills and Abilities
Proven ability to lead and develop a diverse team.
Ability to maintain organization in a changing environment.
Exhibits initiative, responsibility, flexibility, and leadership.
Able to communicate effectively with management team, students, and team members.
Ability to taste and evaluate food and beverage products.
Job Details Classified Title: Food Services Manager Job Posting Title (Working Title): Food Service Operations Manager (Hopkins Dining) Role/Level/Range: ACRP/03/MC Starting Salary Range: $48,000 - $84,100 Annually (Commensurate with experience) Employee group: Full Time Schedule: 5 days a week, some night and weekend work FLSA Status: Exempt Location: Homewood Campus Department name: Hopkins Dining Personnel area: University Student Services
Benefits and Total Rewards The referenced base salary range represents the low and high end of Johns Hopkins University’s salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate’s geographic location, skills, work experience, market conditions, education/training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees’ health, life, career and retirement.
Equivalency Guidance Please refer to the job description above to see which forms of equivalency are permitted for this position. For jobs where equivalency is permitted, up to two years of non‑related college course work may be applied towards the total minimum education/experience required for the respective job.
Applicants Completing Studies Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.
Background Checks The successful candidate(s) for this position will be subject to a pre‑employment background check. Johns Hopkins is committed to hiring individuals with a justice‑involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate’s conviction, the nature of the conviction and how the conviction relates to an essential job‑related qualification or function.
Diversity and Inclusion The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.
Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Accommodation Information If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre‑employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit https://accessibility.jhu.edu/.
Vaccine Requirements Johns Hopkins University requires all faculty, staff, and students to receive the seasonal flu vaccine. Exceptions to the flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry.
Additional Physical Immunity Provisions The pre‑employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre‑employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
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Operations
Lead all daily operations at the location and provide direction for all team leaders at the location. Collaborate with the culinary team on culinary execution at the location.
Assist in the management of a team of 60 employees, including team leaders and bargaining unit (BU) members.
Support scheduling and direction of employee workflow to include team leaders and bargaining unit members.
Build and maintain strong relationships with students, campus constituents, and dining team members.
Respond and assist in any service issues.
Ensure team members have the tools necessary to complete their jobs.
Ensure show quality standards are maintained at all times.
Support and communicate University initiatives.
Work with the Marketing Team to create and execute marketing initiatives.
Assist Employee Labor Relations with managing bargaining unit hourly staff as aligned with the Collective Bargaining Agreement.
Ensure the location's physical plant and equipment are maintained and in good working condition.
Work closely with the department of facilities and real estate to ensure timely response to facility‑related work orders.
Ensure authenticity in menus, including the digital signage.
Set high expectations for customer service, product knowledge, and education among all staff (BU team members and team leaders).
Work with the Hopkins Dining Support team to ensure all areas are represented in the location and there is intentional collaboration between the Support team, the location management, and BU team members.
Finance
Ensure cost controls are in place and being adhered to.
Oversee completion of required location reports.
Controls
Ensure that all security, safety, and sanitation standards are achieved.
Employ good safety and sanitation practices.
Oversee control of the food, equipment, and smallware's inventories in the location.
Leadership and Internal Relationship Building
Use engagement strategies to recognize, motivate, and celebrate individuals and teams delivering outstanding performance throughout the location.
Promote a cooperative work climate, maximizing productivity and morale.
Interview, hire, train, and develop team members according to Dining Standards.
Display a positive attitude towards team members.
Serve as a mentor to department management to develop their skills and leadership abilities.
Additional Information
This position is considered essential personnel and will be asked to be on‑call via phone or in person as needed during the semester as a point of contact for the location team.
This position will also need to execute flex hours (including weekends) to ensure proper management at all times and to execute events that fall later in the day or on weekends.
Minimum Qualifications
Associate's Degree or Culinary Degree equivalent.
Minimum 3 years of Food Service Management experience, with at least 1 year in a supervisory role.
ServSafe and Allertrain certification is required and must be obtained within three months of employment if not currently held.
Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.
Preferred Qualifications
Bachelor's Degree.
Special Knowledge, Skills and Abilities
Proven ability to lead and develop a diverse team.
Ability to maintain organization in a changing environment.
Exhibits initiative, responsibility, flexibility, and leadership.
Able to communicate effectively with management team, students, and team members.
Ability to taste and evaluate food and beverage products.
Job Details Classified Title: Food Services Manager Job Posting Title (Working Title): Food Service Operations Manager (Hopkins Dining) Role/Level/Range: ACRP/03/MC Starting Salary Range: $48,000 - $84,100 Annually (Commensurate with experience) Employee group: Full Time Schedule: 5 days a week, some night and weekend work FLSA Status: Exempt Location: Homewood Campus Department name: Hopkins Dining Personnel area: University Student Services
Benefits and Total Rewards The referenced base salary range represents the low and high end of Johns Hopkins University’s salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate’s geographic location, skills, work experience, market conditions, education/training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees’ health, life, career and retirement.
Equivalency Guidance Please refer to the job description above to see which forms of equivalency are permitted for this position. For jobs where equivalency is permitted, up to two years of non‑related college course work may be applied towards the total minimum education/experience required for the respective job.
Applicants Completing Studies Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.
Background Checks The successful candidate(s) for this position will be subject to a pre‑employment background check. Johns Hopkins is committed to hiring individuals with a justice‑involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate’s conviction, the nature of the conviction and how the conviction relates to an essential job‑related qualification or function.
Diversity and Inclusion The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.
Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Accommodation Information If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre‑employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit https://accessibility.jhu.edu/.
Vaccine Requirements Johns Hopkins University requires all faculty, staff, and students to receive the seasonal flu vaccine. Exceptions to the flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry.
Additional Physical Immunity Provisions The pre‑employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre‑employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
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