Hilton Worldwide, Inc.
Assistant Director of Front Office - Hilton Fort Lauderdale Marina
Hilton Worldwide, Inc., Mission, Kansas, United States
Overview
Assistant Director of Front Office - Hilton Fort Lauderdale Marina (HOT0BZI1)
Our hotel, which features 595 guest rooms, is located on the Intracoastal Waterway and just a four-minute walk to the Broward Convention Center. Our 10+ team members report to the Director of Front Office.
Responsibilities
Assist in the direction and administration of all Front Office operations to include guest service and registration (check-in/check-out), room inventory and availability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement, and meeting participation and facilitation.
Assist in monitoring and developing team member performance, including supervision and professional development, scheduling, counseling and evaluations, and delivering recognition and reward.
Monitor and assess service and satisfaction trends, evaluate issues, and make improvements accordingly.
Oversee the VIP process, including reviewing VIP reservations, administering amenity orders, managing resumes for incoming guests and groups, updating inventory in the system, monitoring special requests, and overseeing rate changes on in-house guests.
Initiate and implement marketing up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue.
Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies, and knowledge of the local area and events.
Run and complete daily reports, analyze data, and make decisions based on data.
Resolve guest issues and concerns to guest satisfaction.
Recruit, interview and train team members.
Requirements / What we are looking for
The ideal candidate holds 3+ years experience in a Front Office Management role within hotels.
Passion for development and training. Able to work the required shifts. Previous OnQ experience preferred.
Shift Pattern:
AM/PM/Overnight (weekdays, weekends, holidays as needed)
Benefits
Access to pay when you need it through DailyPay
Medical Insurance Coverage – for you and your family
Mental health resources including Employee Assistance Program
Best-in-Class Paid Time Off (PTO)
Go Hilton travel program: 100 nights of discounted travel
Parental leave to support new parents
Debt-Free Education: access to educational credentials through Guild Education, including college degrees and professional certifications*
401K plan and company match
Hilton Shares: employee stock purchase program (ESPP) – 15% discount
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
Schedule Schedule: Full-time
Brand: Hilton Hotels & Resorts
Job: Guest Services, Operations, and Front Office
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Our hotel, which features 595 guest rooms, is located on the Intracoastal Waterway and just a four-minute walk to the Broward Convention Center. Our 10+ team members report to the Director of Front Office.
Responsibilities
Assist in the direction and administration of all Front Office operations to include guest service and registration (check-in/check-out), room inventory and availability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement, and meeting participation and facilitation.
Assist in monitoring and developing team member performance, including supervision and professional development, scheduling, counseling and evaluations, and delivering recognition and reward.
Monitor and assess service and satisfaction trends, evaluate issues, and make improvements accordingly.
Oversee the VIP process, including reviewing VIP reservations, administering amenity orders, managing resumes for incoming guests and groups, updating inventory in the system, monitoring special requests, and overseeing rate changes on in-house guests.
Initiate and implement marketing up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue.
Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies, and knowledge of the local area and events.
Run and complete daily reports, analyze data, and make decisions based on data.
Resolve guest issues and concerns to guest satisfaction.
Recruit, interview and train team members.
Requirements / What we are looking for
The ideal candidate holds 3+ years experience in a Front Office Management role within hotels.
Passion for development and training. Able to work the required shifts. Previous OnQ experience preferred.
Shift Pattern:
AM/PM/Overnight (weekdays, weekends, holidays as needed)
Benefits
Access to pay when you need it through DailyPay
Medical Insurance Coverage – for you and your family
Mental health resources including Employee Assistance Program
Best-in-Class Paid Time Off (PTO)
Go Hilton travel program: 100 nights of discounted travel
Parental leave to support new parents
Debt-Free Education: access to educational credentials through Guild Education, including college degrees and professional certifications*
401K plan and company match
Hilton Shares: employee stock purchase program (ESPP) – 15% discount
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
Schedule Schedule: Full-time
Brand: Hilton Hotels & Resorts
Job: Guest Services, Operations, and Front Office
#J-18808-Ljbffr