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Trouvaille Med Spa Bourbonnais

Receptionist Job at Trouvaille Med Spa Bourbonnais in Bourbonnais

Trouvaille Med Spa Bourbonnais, Bourbonnais, IL, United States, 60914

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Company Description

Trouvaille Med Spa Bourbonnais is a Full-Service Medical Spa in Kankakee County. We offer a range of services including injectables, laser services, aesthetics, massage and more.

Company Description

Trouvaille Med Spa Bourbonnais is a Full-Service Medical Spa in Kankakee County. We offer a range of services including injectables, laser services, aesthetics, massage and more.

Job Summary:

We are seeking a friendly, professional, and organized Front Desk Receptionist to be the first point of contact for our clients. The ideal candidate will provide exceptional customer service while managing front desk operations, including appointment scheduling, client check-ins/outs, and administrative support to our team of medical and aesthetic professionals.

Key Responsibilities:
  • Greet and welcome clients in a warm and professional manner
  • Answer phone calls and manage inquiries through Aesthetix CRM with courtesy and efficiency
  • Schedule, confirm and modify client appointments using PatientNow
  • Process payments and handle daily cash/credit transactions
  • Maintain the cleanliness and organization of the front desk and waiting area
  • Educate clients on available services, promotions and products
  • Ensure accurate client records are maintained and updated in compliance with privacy standards (e.g., HIPAA)
  • Support the spa team with administrative tasks and coordination as needed
  • Handle client concerns or complaints with professionalism, escalating when necessary
  • Maintain inventory of front desk supplies and restock as needed
Qualifications:
  • High school diploma or equivalent; additional education in healthcare administration or hospitality is a plus
  • Previous front desk, receptionist, or customer service experience (preferably in a medical spa or healthcare setting)
  • Excellent communication and interpersonal skills
  • Strong organizational skills and attention to detail
  • Proficient in using computers and scheduling/CRM software (e.g., Aesthetix CRM, PatientNow)
  • Ability to multitask and remain calm in a fast-paced environment
  • Professional appearance and demeanor
  • Knowledge of skincare or aesthetic treatments is a plus
Working Conditions:
  • Must be available to work evenings and weekends, depending on spa hours
  • May require sitting, standing, and light physical activity throughout the shift

To Apply:

Please submit your resume and a brief cover letter detailing your experience and interest in the position to infob3@trouvaillebourbonnais.com

Seniority level

  • Seniority level

    Entry level

Employment type

  • Employment type

    Full-time

Job function

  • Job function

    Administrative

  • Industries

    Wellness and Fitness Services

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