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Hustle Notice Biz

Hustle Notice Biz is hiring: Customer Service Representative in Cincinnati

Hustle Notice Biz, Cincinnati, OH, United States, 45208

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Customer Service Representative

Department: Singnala

Employment Type: Full Time

Location: Cincinnati, OH

Compensation: $17.50 - $26.00 / hour

Description

Customer Service Representative Job Description
Location: Cincinnati, OH

Overview

We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. As a key point of contact for our valued customers, you will play an essential role in ensuring their satisfaction and fostering a positive relationship with our brand. The ideal candidate will possess excellent communication skills and a passion for helping others.

Key Responsibilities

  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Resolve customer issues and complaints effectively, ensuring a satisfactory outcome.
  • Provide detailed information about products and services to current and prospective customers.
  • Document all customer interactions accurately in our CRM system.
  • Collaborate with other departments to address customer concerns and improve service delivery.
  • Follow up with customers to ensure their issues have been resolved and they are satisfied with our services.

Skills, Knowledge and Expertise

  • High school diploma or equivalent; additional education in customer service is a plus.
  • Proven experience in a customer service role or related field.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and a proactive approach to customer satisfaction.
  • Ability to handle multiple tasks and prioritize workload effectively.
  • Familiarity with CRM systems and customer service software is preferred.

Benefits

  • Competitive salary: $17.50 - $26.00 hourly (based on experience).
  • Comprehensive health, dental, and vision insurance.
  • Paid time off, including vacation, sick leave, and holidays.
  • 401(k) retirement plan with company matching.
  • Professional development and growth opportunities.
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