Hustle Notice Biz is hiring: Customer Service Representative in Cincinnati

Customer Service Representative

Department: Singnala

Employment Type: Full Time

Location: Cincinnati, OH

Compensation: $17.50 - $26.00 / hour

Description

Customer Service Representative Job Description
Location: Cincinnati, OH

Overview

We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. As a key point of contact for our valued customers, you will play an essential role in ensuring their satisfaction and fostering a positive relationship with our brand. The ideal candidate will possess excellent communication skills and a passion for helping others.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Resolve customer issues and complaints effectively, ensuring a satisfactory outcome.
• Provide detailed information about products and services to current and prospective customers.
• Document all customer interactions accurately in our CRM system.
• Collaborate with other departments to address customer concerns and improve service delivery.
• Follow up with customers to ensure their issues have been resolved and they are satisfied with our services.

Skills, Knowledge and Expertise

• High school diploma or equivalent; additional education in customer service is a plus.
• Proven experience in a customer service role or related field.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a proactive approach to customer satisfaction.
• Ability to handle multiple tasks and prioritize workload effectively.
• Familiarity with CRM systems and customer service software is preferred.

Benefits

• Competitive salary: $17.50 - $26.00 hourly (based on experience).
• Comprehensive health, dental, and vision insurance.
• Paid time off, including vacation, sick leave, and holidays.
• 401(k) retirement plan with company matching.
• Professional development and growth opportunities.